Help Desk Analyst Resume

OBJECTIVE

A position as a Help Desk Technician.

TECHNICAL SKILLS

Windows 7 MS Office Suites: 2007 Hardware/Drivers
Windows Vista Norton s Ghost Printers/Peripherals
Windows XP McAfee, Norton s Systems Work Software Installs/Upgrades
Windows 2000 Adobe Acrobat
Windows NT

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst

Responsibilities:

setup and configuration of new computers support of Office 2007, Windows 7, Windows XP tracking calls using Numara Track - It 9

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk Support including: support for Windows 2000, Windows XP, Office 2002 and Outlook 2002 remote access using VPNs with Corente Client and VNC installation of software including Act 6.0, Diver support for company intranet web site installation of hardware such as hard drives and NIC cards, wireless cards. setup and configuration of new computers

Confidential

Contract Position

Responsibilities:

Assisted in the rollout of Windows XP Professional, using Norton s Ghost 6.0.
Configured computers for Lotus Notes 6.0.2, VPN.

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk Support including: ghosting of computers using Norton s Ghost software support for Windows NT, Lotus Notes 4.6, and Office 97 remote access using AT&T global dialer installation of software including WinFax Pro 8.03 and Adobe Acrobat installation of hardware such as NIC cards, modems and palm pilots. installation and support of Windows NT and Windows X

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk including: ghosting of computers with new images installation and support of Windows 95, Windows 98 and Windows 2000, Office 2000, Lotus Notes support of remote access installation of software, including Retrospect, Tivoli and Adobe installation of hardware such as CD-ROMS, NIC cards, modems, and palm pilots.

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk including: installation and support of Office 97 and 2000, Fourth Shift, Visio and IE5 configuring computers for a Windows NT 4.0 network assistance in Windows NT 4.0 administration installation of hardware including CD - ROMs, modems and NIC cards created documentation and procedures for installation of software.

Confidential

Contract Position

Responsibilities:

Assisted in the rollout of Windows 95, including desktops and laptops
Configured computers for Novell NetWare, modems, and fax software.

Confidential

Contract Position

Responsibilities:

Assisted in an inventory of computer systems loaded SMS in order to convert companies network from Novell to Windows NT environment
Installed and configured antivirus software performed troubleshooting and repairs during installation in Windows 3.1, 3.11 and Windows 95 environments.

Confidential

Contract Position

Responsibilities:

Upgraded memory installed harddrives performed tape backups loaded DOS 6.22, MS Office, Windows 3.11 and Windows 95
Assisted in the conversion of a Novell to a Windows NT network

Confidential

Contract Position

Responsibilities:

Installed CD - ROMs, tape backup systems downloaded software in a Windows 95 environment.

Confidential

Contract Position

Responsibilities:

Installed NIC cards, CD - ROMs added memory downloaded software from Novell and Windows NT networks.

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