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Help Desk Support Technician Resume

Holmdel, NJ

SUMMARY

  • Motivated and accomplished Help Desk Technician wif career expertise in Active Directory, workstations, and laptops and laser printers. Adept in troubleshooting VoIP networks and connectivity issues related to switches, routers, hubs and modems.
  • Demonstrated ability to reimage and redeploy computers on teh network.
  • History of success building strong relationships wif internal and external customers in an effort to achieve business results.

TECHNICAL SKILLS

VoIP Network | Switches | Routers | ISP Modems

Active Directory | Troubleshooting | Help Desk Support | Laser Printers

PROFESSIONAL EXPERIENCE

Confidential, Holmdel, NJ

Help Desk Support Technician

Responsibilities:

  • Troubleshot VoIP network issues via phone
  • Troubleshot connectivity issues related to switches, routers, hubs and ISP modems.
  • Worked closely wif customers on their phone features and their online accounts.
POS Help Desk Technician

Jackson, NJ

Responsibilities:

  • Reimaged and redeployed computers on network
  • Diagnosed and troubleshoot Point of Sales system remotely and onsite.
  • Utilized Active Directory to manage permissions, reset passwords and unlock accounts.

Confidential, Oklahoma City, OK

Business Customer Care Specialist

Responsibilities:

  • Troubleshot all customer issues associated wif modems.
  • Determined field escalations and set up service calls when needed.
  • De - escalated customer concerns and provided a positive Customer Experience.

Confidential, Oklahoma City, OK

POS Help Desk Technician

Responsibilities:

  • Provided technical support to internal store representatives.
  • Troubleshot fueling systems remotely.
  • Maintained working knowledge of Active Directory

Confidential, Oklahoma City, OK

Help Desk Support Specialist

Responsibilities:

  • Provided Level 2 technical assistance to our Onsite Technician Servicing Laser Printers.
  • Troubleshot customer computer problems consisting of laptops, desktops, workstations, and laser printers.

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