SKILLS

• Microsoft Windows (10/8/7/Vista/XP/2000)
• Microsoft Exchange Server (2010/2003/5.5 )
• Microsoft Server (2012/2008/2003/2000 )
• Microsoft SQL Server (2008/2005)
• Active Directory
• Microsoft Office (2013/2010/2003/2000 )
• Symantec/McAfee/Sophos/ESET
• Mimecast/Barracuda/Panurgy

PROFESSIONAL EXPERIENCE

Confidential, North Bergen, NJ

Help Desk Technician

Responsibilities:

• Train and mentor new help desk personnel.
• Support employees using Microsoft 7 and Windows 10 desktop and laptop computers running Microsoft Office 2010 or Office 2013.
• Connect remotely to employee computers using Remote Desktop and TeamViewer 9 for troubleshooting.
• Image computers using Acronis True Image Enterprise Server software.
• Create network accounts on Microsoft 2012 Server.
• Create email accounts on Microsoft Exchange 2010.
• Create and support Anzio accounts for computers and Teklogix handheld scanners on a Red Hat Enterprise Linux Server release 5.11 platform.
• Enroll and support employees and customers using company web sites.
• Monitor one Microsoft 2003 Server running a printing application called OMPlus Output Management.
• Troubleshoot and resolve hardware, software and printing issues for all employees that submit tickets on a help desk ticketing system called Freshservice.
• Enroll and support employees in web based applications.
• Assist in the replacement and setup of networked Kyocera copiers.
• Setup, program and support Psion Teklogix 7535 scanners for employee use.
• Scan computers to remove malware, spyware, and viruses using Malwarebytes Anti - Malware and ESET.
• Release emails blocked in Mimecast.
• Setup Samsung tablets for truck drivers.
• Work with vendors to repair of broken equipment.
• Work with vendors in the ordering of equipment.

Confidential, Englewood, NJ

Network Administrator

Responsibilities:

• Supported 85 employees at Rema Foods using Remote Desktop on Windows 7 or XP computers connecting to a cloud-based Microsoft 2008 Server virtual session accessing Microsoft Office 2010, Navision and Adobe Acrobat.
• Supported 55 employees at Confidential using Citrix Receiver/XenApp on Windows 7 or XP computers connecting to a cloud-based Microsoft 2008 Server virtual session accessing Microsoft Office 2010, Navision, Adobe Acrobat and Syspro.
• Assisted Syspro in the access of SQL Server 2008 Confidential Server.
• Setup and troubleshot hardware and software issues on Windows 7 or XP desktop and laptop computers.
• Provided support for remote employees, from installing software, educating them in the use of applications and how to perform computer tasks via email and remote access with phone support.
• Created and modified new or existing network user and email accounts through Active Directory and Exchange Management Console on an Exchange 2010 Server.
• Removed malware, spyware, and viruses from computers using RKill, Malwarebytes Anti-Malware and Symantec Endpoint Protection.
• Created instructional documentation for employees to educate them in the use of applications and how to perform computer tasks.
• Aided the employees in the access and use of external web sites.
• Monitored cloud-based servers, SonicWALL 2400 firewalls, and internet connections, acting quickly to report and resolve issues so employee work would not be interrupted.
• Created backups of the SonicWALL 2400 firewalls as part of our disaster recovery plan.
• Supported networked printers by resolving issues in-house, preventing the need for outside service calls.
• Installed the internet browser Chrome on cloud-based servers for employees to have an alternate web browser.
• Installed Java, Adobe, and Microsoft updates on cloud-based servers after hours and on weekends to minimize employee work interruption.
• Supported BlackBerrys on a BlackBerry Enterprise Server including enterprise activation, contacting AT&T to turn on international features for travelling, performing security wipes, and installing software updates.
• Supported a Mitel phone system at Wormser and a Toshiba Strategy phone system at Rema Foods.
• Added work email accounts to personal iPhones, Androids, and iPads.
• Before the cloud-based network, created and supported all hardware and network user and email accounts on a Microsoft Server 2003 network platform for both companies.

Confidential, New York, NY

IT Services Engineer

Responsibilities:

• Provided support to 75 NY employees using Microsoft XP and Office 2003 on Dell desktop and laptop computers, including reloading software as well as troubleshooting hardware and software issues.
• Instructed new employees on how to sign onto the Confidential network for the first time and explained our network which helped them get acclimated quicker.
• Created instructional documentation helping employees perform various computer tasks.
• Scanned computers to remove malware, spyware, and viruses using Malwarebytes Anti-Malware and McAfee VirusScan Enterprise Edition.
• Worked with T-Mobile to provide support for NY BlackBerrys on a BlackBerry Enterprise Server.
• Provided support for Tandberg Video Conference equipment.
• Monitored servers in our NY office and reported issues to the network team in Princeton NJ.
• Provide hands-on support in NY to the network team in Princeton NJ resulting in a quicker resolution of problems and eliminating a trip into NY.

Confidential, Hackensack, NJ

Network Administrator

Responsibilities:

• Monitored and supported dual Dell servers running Microsoft Exchange 2003 and dual Dell servers running Microsoft 2003 Standard Server on a Marathon FTvirtual server environment.
• Built and installed an IBM eServer and an HP server both running Microsoft 2003 Standard Server and installing Microsoft SQL Server 2005 on the HP server to implement a new business application.
• Maintained a Cisco ASA 5510 firewall using Cisco’s ASDM Launcher.
• Maintained a SonicWALL device for the elimination of email spam.
• Installed Microsoft updates on servers after hours and on weekends preventing employee work disruption.
• Provided hardware and software support for 65 employees both locally and remotely running Windows XP and Office 2003 on Dell desktop and laptop computers.
• Created instructional documentation for employees to perform computer tasks.
• Upgraded Windows XP and Apple computers with newer models and reloaded software to resolve issues.
• Created new and modified existing network user and email accounts through Active Directory on a Microsoft 2003 Server network.
• Maintained the daily backups of servers and performed restores using Symantec Backup Exec 11d.
• Solved hardware and software issues on Apple computers running Mac OS X 10.4.11, OS X 10.5 and Office 2004.

Confidential, New York, NY

Network/PC Technician

Responsibilities:

• Created and modified new and existing network user and email accounts through Active Directory on a Microsoft 2003 Server,
• Resolved hardware- and software-related issues at ten locations using Dell desktop and IBM laptop computers running Windows XP and Office 2000/2003 via direct contact and remote access with phone support.
• Repaired computers and imaged them using Norton Ghost.
• Installed, upgraded, and maintained all networked Dell and HP printers.
• Maintained backup jobs using Veritas Backup Exec 9.1/10/11 at ten locations.
• Maintained all Microsoft 2003 Servers at ten locations using Remote Desktop and PC Anywhere.
• Aided the employees in accessing web-based applications.
• Diagnosed WAN connection issues with T1 lines at our remote sites.
• Trained employees on the use of Tandberg Video Conference equipment at our 74th Street location.
• Provided first and second level support for all BlackBerrys at our 74th Street location.
• Setup and instructed new employees on how to login to the Phoenix House network.

Confidential, Lyndhurst, NJ

Systems Administrator

Responsibilities:

• Supported IT personnel at locations in NJ, NY, NC, and London on a Microsoft 2000 Server network and IBM AS400, including password and access issues on Dell computer running Windows XP and 2000.
• For two years, worked in Active Directory and was one of two people who created and modified all network user accounts, email accounts, and folder access on a Microsoft 2000 Server and Exchange 5.5 network for 1000 employees.
• For almost six years, maintained user accounts on multiple IBM AS400 systems and supported their business applications.
• Assisted management with the ordering and distribution of computer equipment and software.
• Assisted with the ordering, activation, and problem resolution of BlackBerrys and cell phones.
• Assisted with the training of the new Help Desk department.