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It Desktop Support Resume

Camden, NJ


  • Over 10 years’ experience providing end - user support, installing, configuring, and troubleshooting Windows desktop user environment; managing access to network and server resources; troubleshooting network connectivity for applications, protocols and services; configuring application security; resolving issues related to application usability and customization; configuring and troubleshooting hardware devices and drivers; recovering from system failures and root cause analysis.
  • Leadership skills include teh ability to lead and motivate co-workers from all backgrounds; solution-oriented work style; decisive and confident decision-making; and in-depth problem management efficiency, reducing teh time spent to identify, assess, and resolve system failures.


  • Systems Administration & Documentation
  • Client Technical Support & Training
  • PC & Server Hardware Installation
  • Troubleshooting/Problem Solving
  • Infrastructure Deployment
  • Vendor Relations /SLA Compliance
  • Systems Integration
  • Asset Management and maintenance


Confidential,Camden NJ

IT Desktop Support


  • Managed company-wide Windows 7 rollout; researched and resolved ongoing technical issues wif Level 2 support
  • Provided level 2 support in hospital environment wif over one thousand system users
  • Performed Active Directory user security administration, and account provisioning
  • Duties included field technician support for Satellite offices in Cherry Hill, Voorhees and outpatient billing offices
  • Utilized Remedy BMC service management system to create, update, and resolve reported customer issues wif PC management asset reports
  • Performed Password resets for Confidential account setups, iPhone and Users workstations
  • Maintained and supported workstation on wheels, including hospital Equipment, Video conference and patient LCD televisions

Confidential, Blackwood, NJ

PC Technician


  • Provide onsite technical support to residential and commercial clients
  • Install, setup, troubleshoot and configure PC and laptop software, hardware and peripherals Maintained
  • Upgraded PC hardware to include memory, video cards, sound cards, RAM, network cards, motherboards and processors Supported and maintained server rooms and training rooms
  • Implemented system software customizations, enhancements, and hardware updates
  • Identified and resolved network and telecommunication system malfunctions and connectivity for mainframe and remote access users
  • Supported all aspects of IT workstation design and system imaging
  • Responsible for daily server backups and system restoration

Confidential, Boca Raton, FL

IT Analyst / Desktop & Network Support Specialist


  • Provided onsite support for approximately 300 users in teh Sourcing Organization and Engineering Department
  • Experienced wif installing and troubleshooting MS Office Professional, Clear Quest, Clear Case, Exceed 2008, Humming bird, Citrix, SAP, 3270 emulators, encrypted drives using software (encryption plus hard disc), and PC Guardian
  • Experienced wif installing, upgrading and troubleshooting Windows 2000, XP, Vista and Windows 7. Resolved spyware and virus problems, software version incompatibilities, and wireless (Nortel) and port security issues using both local and remote control software (Dame Ware) for remote users
  • Security administration experience includes adding users to teh domain, unlocking NT accounts and Daily experience wif SMS server operation for software loads
  • Answering helpdesk calls wif teh ticketing software BMC- Remedy, Configured and repaired Confidential
  • Performed all user hardware setups for office moves and temporary training centers. Maintained state-of-art Audio/Visual conference rooms wif projectors and touch screen control of video
  • Backed up users data files due to hardware failure or hardware replacement. Advised users of proper backup procedures and application software shortcuts

Confidential, Philadelphia, PA

Helpdesk Analyst


  • End user network and desktop support for 500 client law firm. Provided helpdesk support via phone and PC anywhere to resolve software and diagnose hardware problems
  • Assisted end users wif password resets, application functional errors and login issues
  • Supported over 300 business applications
  • Performed software installs and maintained version compatibility on PCs and PDAs. Configured VPN software. Directed and expedited trouble tickets to Tier 3 IT support team for resolution
  • Provided assignment and training for loaner laptops. Tracked and documented help tickets via Lotus Notes
  • Supported laser printers wif both consumables and repair parts. Used Norton Ghost to reimage new computers
  • Supported laser printers wif both consumables and repair parts

Confidentia, NJ

Desktop Support Technician


  • Traveled throughout state office complexes installing and repairing hardware, wifin teh site to support company assets and applications
  • Performed IMAC (Install, Move, Add and Change) hardware and software activities for teh desktop and laptop environment. Supported Windows XP, Lotus Notes 7, SAP, Office 2003
  • Performed user data recovery and solving network connectivity problems
  • Conducted basic user training in software operation and simple error resolution

Confidential, NJ

Desk side Support Technician


  • Installed and upgraded Dell desktops, configured NT and 2000 servers and administered network rights
  • Installed and troubleshot MS Office, Novell 4.0 and GroupWise
  • Responsible for asset tracking and technical refresh

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