PROFESSIONAL SUMMARY:

• Microsoft Certified Systems Administrator (Windows 2012 MCSA). Professional skill set includes Administration and Support of Windows Servers,
• Desktops, Active Directory, Users, Groups, Security, Permissions, Group Policy, Hyper - V, DHCP, DNS, SCCM and additional technologies.
• I am seeking a position that will allow me to utilize my leadership ability, technical skills and excellent customer service.

PROFESSIONAL EXPERIENCE:

Confidential, Manhattan, NY

Deployment Supervisor / Analyst

Responsibilities:

• Lead a team of technicians migrating 9000 devices from Windows 7 to Windows 10, installing Office 365, and various applications for Confidential Corporation. Created a Windows 10 deployment install script to be followed by all technicians.
• Installed and configured the operating system and software alongside my team. Deployed the device to the user, provided Windows 10 handout and addressed any questions or concerns.
• Acted as a technical escalation point for all technicians and troubleshot issues with operating system installation and software configuration.
• Responded to issues submitted by managers via email. Assisted Confidential staff in daily IT support as needed. Setup desktops, laptops, mounting brackets, and peripherals at user’s desk.
• Stream-lined the printer installation process by providing technicians with documentation on exporting and importing printers.
• Submitted weekly reports in Excel to the Project Manager listing all completed deployments.
• Scheduled status meetings with the Principal Architect and Project Manager in Outlook.
• Visited sites to meet with Site Managers to address performance and any other concerns.

Confidential Ewing, NJ

Windows 10 Team Lead A

Responsibilities:

• Hands on Team Lead provided direction for a team of 10 technicians imaging Dell and Lenovo hardware, deploying VDI endpoints, installing Office 365 and various applications utilizing SCCM and Device Affinity during NJM’s migration from Windows 7 to Windows 10.
• Created detailed documentation of the build process to be followed by imaging technicians.
• Coordinated with Project Manager and utilize SharePoint calendar for weekly deployment schedule.
• Verified the installation of Symantec Endpoint Protection, required applications, updates and security patches utilizing SCCM. Configure McAfee Drive Encryption for each laptop user.
• Troubleshoot failed installations and apply the appropriate solution.
• Actively participate in the imaging, and deployment process alongside my team.
• Setup desktops, laptops, mounting brackets, and peripherals at user’s desk.
• Utilize SCCM for remote troubleshooting.
• Maintain all hardware and cabling in the build room.
• Upgraded hardware requiring additional RAM and SSD drives as needed.
• Coordinate the department moves of PC hardware, phones and printers. Utilize ServiceNow for ticketing, work orders and special projects. Provide daily support alongside the NJM Desktop Support staff as needed.

ConfidentialPhiladelphia, PA

IT Manager

Responsibilities:

• Provided daily hands-on Executive IT support for Confidential Consulting in America (formerly the Claims Division of Hill International) during their separation from Hill International.
• Attend weekly team meetings lead by VP of Information Technology. Coordinate the migration of all PCs from the Hill International Domain to the Confidential Domain.
• Coordinate the setup of new satellite offices. Travel to offices to provide onsite direction and support.
• Provided direction for Desktop Support and Help Desk staff. Coordinate with Network, Phone and Server Team members as needed.
• Deployed Windows 10 and Windows 7 images utilizing MDT to all Dell hardware.
• Configured Bit Locker for all laptop users.
• Administered and supported Dell Hardware, Windows 2016/2012, Active Directory, DHCP, DNS, Exchange 2013, Windows 10/7, SQL Server, Microsoft Office 365/2016/2013, Skype for Business, Blue Jeans, Webex, Intercall, RSA, Cisco AnyConnect, Trend Micro Antivirus, Primavera, MAC, Android and IOS Phones.
• Track all incidents and requests in LANDESK.
• Secured new Verizon account for all mobile phones and hotspots.
• Add International Calling plans as needed.
• Purchased all Dell hardware, software and accessories through CDW.
• Completed all purchase orders in BMC FootPrints. Manage all hardware assets in Access 2016.

IT Analyst

Confidential

Responsibilities:

• Provided daily IT Support for various departments and sites at the New Jersey Judiciary.
• Administered and support Windows Server 2012/2008/2003, Exchange 2013/2010, Windows Desktop (Dell/Lenovo) 10/8/8.1/7/XP, Windows-To-Go, MAC, Citrix, VMWare Clients, Active Directory, Group Policy, DHCP, DNS, Powershell, Bit Locker, Airwatch MDM (Android, Windows, IOS phones, IPAD), Lync, Skype, Symantec Enterprise, CommVault, Citrix, RSA, Cisco AnyConnect VPN, user accounts, security, group membership and permissions.
• Deployed Windows 7, Windows 8 and Windows 10 utilizing SCCM 2012.
• Additional support duties included WSUS update, security and patch management, CyberArk Viewfinity and HP Webjet Administration.
• Participated in Disaster Recovery exercises multiple times per year. Install and support hardware such as HP/Ricoh multifunction network printers, scanners, projectors, audio/visual equipment and VOIP Phones.
• Setup and support teleconferencing meetings through Skype or Polycomm.
• Install and support Microsoft Office 365/2016/2013, Symantec Endpoint Protection and various software packages as needed.
• Address all Help Desk Tickets through BMC Magic.
• Utilize SharePoint for documentation, projects and work requests.

Children’s Hospital, Philadelphia, PA

Desktop Deployment Lead

Responsibilities:

• Lead a team deploying Windows 7 to new and existing Dell Hardware.
• Utilized SCCM 2007 to deploy Windows 7 and software.
• Upgraded the RAM of machines identified via SCCM.
• Setup and configure Network Printers based on user’s area.
• Deployed Microsoft Office 2010, Adobe Acrobat, McAfee Antivirus and various applications via SCCM.
• Troubleshoot and resolve install failures. Create deployment reports in Microsoft Excel.

Confidential, Hamilton, NJ

Jr Systems Administrator

Responsibilities:

• Working directly under the supervision of the System Engineer provide daily IT Support for local Clinicians, administrative staff and clinical sites throughout the US and Europe.
• Administered and supported Windows 2008/2003, Active Directory, DHCP, DNS, WSUS, user accounts, group assignment, permissions, remote access, Exchange 2007/2003, IIS, HTML, Java, SQL, Blackberry Enterprise, Android, IOS IPhone, Sophos Enterprise, Citrix, VSphere/VMWare, Cisco VPN, Dell Hardware, Fujitsu Hardware, Windows 7/Vista/XP, Bitlocker encryption, MAC, Parallels, MS Office 2010/2007, Dell Projectors and Savin Network Printers.
• Provided support for in-house created applications (Mavtab, Smart, Qcat) as well as standard applications.
• Assisted Video Conferencing Engineer by configuring and supporting
• Polycom VSX 5000/7000 Audio Video Teleconferencing units utilizing CMA and GMA.
• Assist Phone System Engineer by providing 1st level configuration and support of Shoretel VOIP Phone System.

Confidential, Philadelphia, PA

Desktop Support December

Responsibilities:

• Installed, configured and administered Windows 2003 Server, Active Directory, Group Policy, DHCP, DNS, and Disk Mirroring.
• Installed Windows 7 utilizing Ghost on Dell desktops and laptops throughout the library.
• Migrated user profiles from Windows XP to Windows 7 utilizing USMT. Configure all workstations to print to Dell Network Printers.
• Installed Adobe CS and Camtasia for Multimedia Department.
• Setup electronic pay system for each printer/copier to work with student prepaid printing cards. Research and propose network printers to Library Director that would meet the high printing demands of the library.

Macquarie, Philadelphia, PA

Lead Desktop Deployment

Responsibilities:

• Lead a team deploying Windows XP images on new Dell Desktops and Laptops utilizing Altiris for the Macquarie Financial Firm during their acquisition of Delaware Investments.
• Installed and configured financial applications such as Bloomberg as well as standard applications via Altiris.
• Setup and configure multi-display units for trading floor areas.
• Generated detailed deployment report for Project Management in Excel and SharePoint.
• Relayed post support needs to Macquarie Desktop Support Team via Remedy ticketing system.

Confidential, Philadelphia, PA

LAN Technician

Responsibilities:

• Provided daily IT Support for Confidential located at the Philadelphia International Airport. Travel to Confidential airports along the East Coast as needed.
• Administered and supported Windows 2003 Server, DHCP, DNS, Windows XP, user accounts, files, folders and permissions. Deploy Windows XP on Compaq hardware, Microsoft Office 2007 and various applications utilizing Altiris.
• Setup & support Qik ( Confidential Specific Application for Reservations), Point of Sale, Self Service Kiosk, scanners, ticket printers, baggage printers and network printers.
• Utilized Altiris to access hardware asset information, to generate reports and for remote troubleshooting. Manage and resolve all issues in BMC Magic.