IT Support Resume

SUMMARY:

A result - oriented IT professional with six years of experience as an IT help desk, desktop support specialist within a variety of diverse industries.
Self-driven and knowledgeable with excellent record of providing customer support, configuring and upgrading operating systems, and maintaining antivirus software programs.
Direct experience with Managed Engine Helpdesk applications, Active Directory, Microsoft Windows XP Home & Professional, Microsoft, Windows 10, Windows 2000, 2003, 2016, various Anti-Virus Tools;
Possesses solid computer skills which include systems backups and re-imaging, computer repair, upgrading, data backups and recovery, printer setups and network connectivity and troubleshooting, diagnosing computer malfunctions and problems, communicating with system through operator commands.
Extensive knowledge on configuring and troubleshooting iPhone/iPad, excellent working knowledge with PCs and laptops using windows systems.

TECHNICAL SKILLS:

OS Systems / Platforms: Windows Server 2000, 2003, 2008, 2012 XP, Vista, Win. 7, Win.10, MAC os

FTP Server: Application Server

Applications: MS Office 2010, 2016 Office365 Sharepoint, Skype, Dameware, WASP Inventory Solution

Office 365: Web Server

Hardware: PC/Laptop, IP Printers Xerox Ricoh, Network Switches, Network Routers, Voip & POE Switches Inventory Asset Management Server

PROFESSIONAL EXPERIENCE:

Confidential

IT Support

Responsibilities:

Performed Helpdesk / PC Level 2 Support for users and clients, provide comprehensive technical support services to clients end users.
Reset passwords, unlock account, created new users and modify users’ information’s in AD when requested; troubleshoot MS Outlook; enable items, created PST folders, email account, calendar appointments.
Research, resolve, and respond to all customers’ issues and inquires received via email, phone or in person in accordance with current standards and procedures.
Documented and tracked inventories for all computer type devices. Provide after-hours/on call support as needed; Provide remote support for users outside of main office.
Provided inbound calls customer service.
Handled customers service to users
Handled Call center Support.
Troubleshooted Support for center.
Inbound and outbound Support.

Confidential, Bridgewater, NJ

Exchange Administrator

Responsibilities:

Monitored Exchange 2010 server health through daily PVH Exchange Service Monitor Report.
Used BEX exchange recovery to restore Exchange information down to the individual email.
Used BOXTONE to monitor Blackberry Management.
Used Blackberry administrator service to activate Blackberry, creating end users' profiles and giving access to end users; recovered deleted emails and mailboxes from the Exchange server.
Worked with end-users on varies outlook and email access and use issues; providing access to mailbox if requested by a manager or executive.
Giving legal hold rights to end-users if requested.

Confidential, New Providence, NJ

Helpdesk

Responsibilities:

Supported end users with various technical issues, provided desk-side end users’ support.
With AD, setup users’ accounts, reset passwords, modify permissions, distribution lists.
Deployed desktops images and applications using Symantec Ghost Console.
Provide extensive support with Microsoft Office 2003/ 2007/ 2010
Assisted end users via telephone, email, remotely and on site with IT related problems using BMC ticking system.
Smart phone assistance to users with battery, password reset, software upgrade, and email issues.
Replacing damaged hardware’s from PC’s and other devices.