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Field Service Technician Ii- Bae Systems, Resume

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Wayne, NJ

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SUMMARY:

  • Technically sophisticated professional with extensive experience delivering high quality support to clients for troubleshooting overall hardware, software, and network connectivity issues, while maintaining maximum end - user satisfaction. Instrumental in analyzing impact, complexity, and urgency of reported issues, while conveying complex technical concepts/solutions into understandable language for non-technical clients.
  • Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities, while resolving issues in initial stages.
  • Exceptional communication, analytical, and organizational skills with a key focus on remaining at the forefront of rapidly evolving technology.

TECHNICAL SKILLS:

  • Windows 10
  • Windows 7 and XP
  • Office 2003
  • 2007
  • 2010
  • Internet proficient
  • Cisco routers switches and wireless network
  • TCP/IP/DNS/DHCP/LAN/WAN; Active Directory Design and deployment
  • Network security & infrastructure services computer forensics
  • A+ Hardware/Software
  • Windows 2003
  • 2008 enterprise server administration exchange server
  • Linux client & server administration
  • HP Desktops
  • Workstations and Notebooks (2010)

AREAS OF EXPERTISE:

  • IT Solutions Development
  • Report Generation
  • Team Collaborations/Leadership
  • IT Support
  • System Implementation & Repairs
  • Customer Relationship Management
  • Troubleshooting & Issue Resolution
  • Installation & Configuration
  • System Administration

PROFESSIONAL EXPERIENCE:

Confidential, Wayne NJ

Field Service Technician II- BAE Systems,

Responsibilities:

  • Deployed, tested, maintained, checked, and diagnosed end user workstations, laptops, and interrelated hardware/software for seamless functionality.
  • Leveraged ServiceNow Client ticketing system to resolve task and incidents in timely manner.

Confidential

Field Service Technician- BAE Systems

Responsibilities:

  • Troubleshot issues with individual or multiple computer systems to enhance functionality.
  • Drove diagnostic analysis and generated error reports as requested by customers to uncover and remediate problems.

Confidential

Systems Integration

Responsibilities:

  • Set up, configured and managed users VOIP phones and CISCO VOIP phones on ShoreTel company system and cisco unity connection administration respectively.
  • Monitored CLEARVISION and Cherwell Browser Client ticketing system to ensure timely resolution of all work orders.

Insight Global, Parsippany, NJ

Desktop Support - IT Refresh Project

Responsibilities:

  • Inspected systems to uncover and rectify bugs or viruses.
  • Tested software and computer equipment prior to 'go live'.

Confidential, New York, NY

Computer Technician - IT / Help Desk Level 1

Responsibilities:

  • Examined systems to ensure elimination of bugs and viruses.
  • Tested software and computer equipment prior to 'go live'.

Confidential, Clifton, NJ

Computer Technician

Responsibilities:

  • Examined and tested software and computer equipment prior to 'go live'.
  • Rectified bugs or viruses by testing systems.
  • Perform moves of user’s computers and VOIP phones requested by the costumer.

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