Technical Support Resume Elmwood Park, NJ - Hire IT People

SUMMARY

Technical-minded and analytical professional with hands-on experience in providing networking support. Track record of success in troubleshooting technical problems, configuring servers, recognizing process gaps, and managing product change requests. Skilled at streamlining processes, closing security loopholes, and configuring new workstations. Excel at documenting procedures, researching technical issues, and providing guidance to costumers.

TECHNICAL SKILLS

Platforms: Windows

Tools: MS office, ConnectWise, Citrix.

Hardware: LAN/WAN, DHCP/DNS, Ethernet, Firewall, VPN, routers, firewalls.

PROFESSIONAL EXPERIENCE

Confidential . Elmwood Park, NJ

Technical Support

Responsibilities:

Fix security loopholes and protect users by upgrading software versions with patches and new installations. Secure service tickets and oversee service orders to execution. Provide support in restructuring processes for future technical support actions and recorded repair procedures. Resolve day-to-day IT desktop client issues and reinforce numerous departments and offices. Monitored user profiles, security access, and shared file structure.
Designed and installed new staff workstations, including hardware, software, and peripheral devices

Confidential, Hackettstown, NJ

Technician

Responsibilities:

Supervised management system alerts, and respond accordingly through service tickets. Provided network level technical support in WAN and LAN connectivity, routers, firewalls, and security.
Maintained system documentations and adjustments in ConnectWise.
Executed basic remote access solution and support in VPN, Terminal Services, and Citrix.

Confidential, NJ

Assistant Store Manager

Responsibilities:

Offered ongoing support in daily operations including continuous development and to meet stated sales and results. Delivered guidance to staff to increase sales through constructive up-selling and cross-selling.
Modernized processes, raised clients’ satisfaction, and enhanced bottom-line profitability by coordinating with staff.
Improved floor coverage and service levels by managing scheduling process and assigning task to team members.

Confidential, Clifton, NJ

Stocker/Cashier

Responsibilities:

Appropriately merchandised items by examining existing POGs and end cap placements. Implemented stocking strategies and procedures and executed tasks within fast-paced retail environment to keep things on track.
Minimized health risks by eliminating outdated items from stock.

Confidential, Pompton Lakes, NJ

Lead Clerk/Packager Handler

Responsibilities:

Sustained optimal service levels and meet estimated coverage demands by enhancing scheduling process.
Timely responded to clients concerns to guarantee future business.