TECHNICAL SKILLS

Operating Systems: Confidential Windows XP/7/8/10, Confidential Windows Sever, Exchange, Office 365, Azure, AWS

Hardware: Confidential DL and BL family of servers, Dell blade server, desktop, and Laptops, Cisco, SAN storage, Amazon Glacier, NetApp, Hitachi CommVault

S oftware: Apache, IIS, MS Failover Clustering, JDK, Active Directory, Symantec AV, MS Office, iLo, Citrix XenApp, VMWare, MS SQL, Veeam, Shell, Batch, MS Exchange, Office 365/Azure AD, MS Lync, Terminal Services/Remote Desktop.

Network/Protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, FTP, telnet, PXE, Ethernet, Pop/IMAP, WMI, Windows Remote Management, Remote PowerShell

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst I

Responsibilities:

• Achieved the following s in my first 90 days; Cloud Practitioner and Solutions Architect Associate
• Assisted a Government Contractor in documenting their Windows Infrastructure while helping them achieve NIST Compliance
• Assisted customers with complex Confidential Problems including Active Directory, Office 365, Exchange 2016
• Designed a proof of concept on how to get a Storage Spaces Direct working in a Scale - Out File Server on AWS
• Designed and Implemented infrastructure on AWS to assist a client with a merger of multiple AD Domains and processes
• Handled Tickets within assigned SLA and company policies
• Directly managed Government Contractors SCCM System

Confidential

Director

Responsibilities:

• Designed and built Hyper-V/Server 2016 with Failover Clustering for Cloud Desktop Clients
• Helped design and implement Cloud System alongside CIO
• Assisted in negotiating the contract for our largest client (80 users)
• Planned, Designed, and implemented backend hardware utilizing Dell Blade Chassis and Dell EqualLogic’s for Storage
• Worked with clients in helping them select the appropriate backend infrastructure for their virtualization stack
• Integrated Office 365 into Windows Server 2016 AD and Windows 10
• Wrote SOP’s and SLA’s for company
• Deployed and Managed Servers via SCCM and VMM
• Deployed and Setup Golden Client in IT Glue

Confidential

Systems Engineer

Responsibilities:

• Upgrade VM’s and Server’s from Server 2003 to Server 2008 R2 and then Server 2012 R2
• Update outdated Storage and Network solutions
• Integrate SonicWALL and Dell solutions into existing infrastructure
• Deployed Steelhead Riverbed WAN Optimizer for Charlotte Location
• Document all processes and workflows for evaluation
• Migrated from VMWare on site to Hyper-V at a Data Center
• Assisted with Migration and AD Schema update to go from Exchange 2010 to Exchange 2016
• Documented and Developed SOP’s and Procedures for Customer Service
• Assisted with backup solution design and implementation
• Converted Legacy VMWare Server Virtual Machines to Hyper-V using SCCM and VMM

Confidential

Help Desk Coordinator

Responsibilities:

• Managed several clients who utilized Xen Destop/Xen App and/or Remote Desktop on Server 2008 R2 - Server 2012
• Built and Administrated XenDesktop Persistent and Non-Persistent VDI’s
• Worked with a large multitude of third party vendors for software such as MS Dynamics, NAV CRM, Sage, Quickbooks, and more
• Worked with Dell SonicWALL routers/appliances and Aerohive WAP’s/Routers
• Citrix Studio and Citrix Director
• Experience with Labtech MSP RMM Utility & Connectwise
• Ran the Project to Migrate documentation to IT Glue software
• Founded new policies on, implemented new escalation process, new call flow chart, enhanced customer experience, Growth through Interns program
• Improved overall productivity of Help Desk by 20% with the systems I put in place
• Gave the Help Desk a firm set of goals and incentives to work towards those goals

Confidential

Consulting Engineer

Responsibilities:

• Experience with virtualization including VMware Workstation, ESXi, Citrix Xen, and Hyper-V
• Deployed hardware management and monitoring utilities (Such as Cacti and Spiceworks)
• Upgraded Server 2003 clients to Server 2008 R2 while migrating their AD and Exchange Servers
• Ran a Virtual Server with CPanel and a custom stack on CentOS 6 for hosting websites
• Upgraded client infrastructures to consumer grade Cisco Firewalls and Windows 7 maintaining program compatibility from XP

Confidential

Virtualization Engineer

Responsibilities:

• Engineered virtual environment for their software to run on - Keep this
• Built scalable Ubuntu Linux VDI platform with HTML5 web gateway - Keep this
• Used Amazon EC2 instances of Redhat to host scalable vdi platform - Keep this
• Developed scripts to automate their deployment stack

Confidential

Engineer

Responsibilities:

• Deployed SCCM to monitor and manage key points of infrastructure
• Monitored Data Center Environmental and Cloud Infrastructure to prevent client outages and proactively fix hardware issues.
• Virtualization including VMware vSphere and VDI via VMWare View
• Used advanced monitoring tools to

NOC Manager

Responsibilities:

• Monitored Data Center Environmental and Cloud Infrastructure
• Designed, implemented, and managed hosted Exchange 2010 solution in multi-tenant environment
• XenApp and XenDesktop deployment, troubleshooting, and support
• Deployed monitoring and management utilities including Cacti, Nagios, and Spiceworks
• Did legal discovery for Exchange 2007 in accordance with legal mandates
• Deployed and supported in Server 2008, SQL, and Exchange
• Networking VPN, Security, and Management