SUMMARY

• 11 years installing, configuring, and supporting Exchange 5.5, Exchange 2000, Exchange 2003, Exchange 2007, and Exchange 2010. On Windows NT 4.0, Windows 2000, Windows 2003, and Windows 2008.
• Messaging Migration Expert for e - mail migrations of Exchange 5.5 Exchange 2003, Exchange 2007 and Exchange 2010.
• 3 years of experience supporting Powershell to create and modify multiple Active Directory accounts, mailboxes, distribution groups, lists, and contacts. Configuring changes to multiple Exchange servers. Re-homing multiple Public Folder data on various servers. And, to generate reports (statistical mailbox data, Exchange server and database properties, etc.).
• 5 years RightFax experience and Project lead for Messaging and RightFax Telephony Org consolidation.
• Internet email appliance and SMTP management include CISCO Ironport, CipherTrust Ironmail, ProofPoint, & Postfix for UNIX.
• Exchange tools include Eseutil, Isinteg, Exmerge, MBinfo, PFinfo, MFCMapi, PFadmin, MDBView, Quest/Aelita migration software.
• 8 years experience supporting Blackberry Enterprise Server installation, upgrades, monitoring, and troubleshooting. Supported Blackberry device operations including troubleshooting and adding Blackberry devices to the Blackberry Enterprise server with activation passwords, remote administration, generating statistical reports of all Blackberry device usage.
• Familiar with Office Communication server, and SharePoint server administration.
• Worked with Goodlink server, RightFax, Symantec Enterprise Vault, CISCO Meeting Place,
• 8 years experience supporting MS SQL server for Symantec Enterprise Vault, Blackberry Configuration Database, & RightFax Metadata on MS SQL Server Instances.

PROFESSIONAL EXPERIENCE

Messaging Engineer

Confidential, Houston, Texas

Responsibilities:

• Supports day to day operations, maintenance, troubleshooting, and incident resolution of Exchange Server 2010 Messaging infrastructure for Confidential ’s employees and TMG and ISA for remote connectivity. Including SMTP operations and troubleshooting of Linux based SMTP email firewall servers.
• Supports Exchange 2010, Exchange 2007 server, Lync Server & Office Communications Server R2, Exchange server data, mailbox databases, and mailbox data, various versions of Outlook, OWA-WebMail, calendars, Blackberry Enterprise server and Blackberry devices, and ActiveSync connectivity for Confidential Palm Pre 3, Windows, Android and iPhone smart phones.

Messaging Engineer

Confidential, Houston, Texas

Responsibilities:

• Supported day to day operations and maintenance and troubleshooting of Exchange 2007 and Exchange 2010, SMTP services on ProofPoint internet email firewall appliances for inbound and outbound internet email, (BES) Blackberry Enterprise server, Symentac Enterprise Vault, and RightFax.
• Spearheaded Public Folder Rehoming project to reduce multiple Exchange 2007 servers by 20GB plus.
• Outlined specifications for RightFax integration into Exchange 2010 with options for (FOIP) fax over internet protocol, fax gateways and connectors. Identified specifications and procedures for Exchange 2010 Activesync control to accept, deny, or quarantine various types of Windows, Android and iPhones to secure access to corporate data.
• Supported management and maintenance of Exchange mailbox data, Outlook 2007, Outlook 2010, OWA-WebMail, calendars, Blackberry Enterprise server and Blackberry devices, and ActiveSync connectivity for approved Android and iPhones.
• Participated in support of Office Communication Server to Lync Server migration.
• Assist with 1st and 2nd level incident resolution and troubleshooting support to Help Desk and Desktop support teams and resolve 3rd level problems thru company trouble ticketing system.

Central Network Administrator

Confidential, Houston, Texas

Responsibilities:

• Supported day to day maintenance, troubleshooting, and operations of Exchange 5.5 and Exchange 2007 CCR on Windows 2008 along with SMTP firewall services on Microsoft Exchange 2007 Edge Transport servers for inbound and outbound internet email, Exchange application and servers and Outlook Client issues for 15,000 users split between both systems.
• Supported Blackberry Enterprise Server installation, upgrades, monitoring, and troubleshooting. Supported Blackberry device operations including troubleshooting and adding Blackberry devices to the Blackberry Enterprise server with activation passwords, remote administration, and generating statistical reports of all Blackberry device usage. Supported FaxCom Server for electronic SMTP functionality.
• Assist with 1st and 2nd level incident resolution and troubleshooting support to Help Desk and Desktop support teams and resolve 3rd level problems thru company trouble ticketing system.

Network Engineer

Confidential, Austin, Texas

Responsibilities:

• Responsible for installation, configuration, troubleshooting and documentation of Microsoft Exchange 2007 server farm consisting of ten (10) Single Copy Cluster (SCC) Exchange 2007 mailbox servers, four (4) Client Access Servers, four (4) Hub servers, and two (2) Edge Transport server installations.
• Virtual disks for each server was configure on $1.7 Million Dollar Confidential Storage Works Enterprise Virtual Arrays 8000 with Windows 2008 operating systems.
• Assist with implementation of Quest migration software to support Exchange 55 and Exchange 2003 migration to Exchange 2007, and installation and configuration of associated servers. Assist in setting up servers to provide for basic disaster recovery options, work with Hubs, Routers and switches to integrate servers into existing LAN/WAN infrastructure.
• Provided cross-training to other information technology professionals regarding techniques, technologies and practices within their area of technical focus so analysts could support Messaging services as necessary.

Microsoft Exchange Architect

Confidential, Vista, CA

Responsibilities:

• Developed Exchange 2003 to 2007 migration strategies for VUSD information technology staff. Successfully upgraded Exchange Legacy permissions, extended the Schema, and prepared the domains with Exchange 2007 installation preparations. Installed two Exchange 2007 computers with the Client Access Server and HUB server roles on each server.
• Configured the CAS server roles to provide OWA services to Exchange 2000 mailboxes and configured Windows Network Load Balancing for the CAS roles. Routinely meet with IT staff and management to answer questions, provided status, and recommendations.

Microsoft Messaging Architect

Confidential, Fairfield, CA

Responsibilities:

• Supported day to day operations and maintenance of Exchange 2003 and Exchange 2007Assisted Confidential with IT restructuring efforts. Evaluated the Exchange environment. Developed working plans for pre-migration and migration procedures.
• Used Exchange Management Shell to set various mailbox limits on all databases for general staff, managers, and executives following the companies Change Management procedures
• Developed action plans for executing Clustered Continuous Replication High Availability for two locations. Including specification and course of action, detailing plans for Backup and Recovery, Disaster Recovery, Compliance and Discovery.
• Act as subject matter expert for Exchange 2007 Design. Provided expert level guidance, for Exchange 2003, Exchange 2007, and Active Directory. Design Exchange operations framework - recipient management, resource management, DLs, administrative delegation, and public folders. Supported the email services infrastructure both locally and remotely.
• Assist with 1st and 2nd level incident resolution and troubleshooting support to Help Desk and Desktop support teams and resolve 3rd level problems thru company trouble ticketing system.

Senior Messaging Architect

Confidential, Houston, TX

Responsibilities:

• Supported day to day operations and maintenance of Exchange 2003, (BES) Blackberry Enterprise server, SMTP firewall services on Postini internet email servers for inbound and outbound internet email and supported electronic faxing.
• Supported Confidential with project involving Office Communication Server 2007, Audio, Web, and Scheduling Tools. Coordination of Public IP connectivity for MSN, Yahoo, AOL, and Office Communicator external instant messaging. Upgrade of Live Communication Server 2005 to OCS 2007. OCS 2007 Platform consisted of load balanced Access Edge, HTTP Reverse Proxy, Directors, Front-End and Back-End servers.
• Developed Method of Procedure for RoomWizard Clustered Exchange Connector Integration facilitating advance searching, viewing and scheduling of all available meeting rooms and 3rd party audio and video equipment within Outlook.
• Act as subject matter expert; provided expert level guidance including Exchange 2003, Active Directory, Blackberry, Messaging and Telephony. Provided support and design for Exchange operations framework - recipient management, resource management, DLs, administrative delegation, and public folders. Supported the email services infrastructure both locally and remotely. Assist with 1st and 2nd level incident resolution and troubleshooting support to Help Desk and Desktop support teams and resolve 3rd level problems thru company trouble ticketing system.

Senior Messaging Architect

Confidential, Houston, TX

Responsibilities:

• Supported Accudata Systems on projects to design and implement several Exchange and RightFax platforms. Contributed significantly in a leadership role in the development, review and presentation of product capability documents and service definitions with respect to various client companies' Exchange and Rightfax Enterprise Fax Architecture.
• This included Exchange and RightFax integrations, PSTN and PBX T1 Voice/Fax integrations, High Availability and Disaster Recovery planning, Design Specifications for Dial Plans and Normalization Rules.Responsible for contributing to customer presentation projects.
• Facilitated business requirements gathering. Act as subject matter expert; provided expert level guidance including designing, migrating and providing systems integration and support of Active Directory, Exchange 2003, Exchange 2007, and RightFax for various client companies.

Senior Messaging Architect

Confidential, Houston, TX

Responsibilities:

• Supported day to day operations, troubleshooting, and maintenance of Exchange 2003,SMTP firewall services on ProofPoint internet email apliances for inbound and outbound internet email, and (BES) Blackberry Enterprise server.
• Supported Confidential with project using the Quest Exchange Migration Wizard to migrate multiple remote locations into the WorleyParson Exchange Organization, including sites in North and South America. Provided support for synchronization, coexistence, and migration issues.
• Worked on project to design and execute a Three Node Single Copy Cluster on Exchange 2003 in Confidential ' Houston, Texas, Data Center.
• Act as subject matter expert; provided expert level guidance including designing, migrating and providing systems integration and support of Active Directory, Exchange 2003 and Blackberry. Provided support and design for Exchange operations framework - recipient management, resource management, DLs, administrative delegation, and public folders. Supporting the email services infrastructure both locally and remotely, and integrating separate MS Exchange organizations. Assist with 1st and 2nd level incident resolution and troubleshooting support to Help Desk and Desktop support teams and resolve 3rd level problems thru company trouble ticketing system.

Senior Messaging Architect-

Confidential, Houston, TX

Responsibilities:

• Supported day to day operations, support and maintenance of Exchange 55, Exchange 2003, SMTP Architectural design configurations, operations, maintenance, and troubleshooting for InterScan VirusWall,and for IronPort, and ProofPoint internet email appliances, for inbound and outbound internet email, (BES) Blackberry Enterprise server, Symentac Enterprise Vault, FaxSr, and RightFax.
• Served as a key team member of the seven (7) member Messaging migration team involving migrating from Exchange 55 to Exchange 2003 delivering sustainable messaging computing services aligned with the Firm's business requirements. Experienced with architecting the deployment of the Exchange and Rightfax infrastructure integration. Executed the migration from FaxSr to Rightfax from beginning to end. Was successful with architecting the deployment of the Exchange and Cisco MeetingPlace platform integration from start to finish.
• Provide technical leadership, resolve issues with vendors & assist with new technology deployment.
• Was proactive monitoring and correcting problems before they manifest to the client community. Handled crisis communications, cultivated and maintained good working relationships with, employees, and key decision makers. Provided 3rd level support for Exchange 55 and Exchange 2003 including SMTP support of 3rd party applications. Provided support and design for Exchange operations framework - recipient management, resource management, DLs, administrative delegation, and public folders. Supported the email services infrastructure both locally and remotely for all AMVESCAP ( Confidential ) locations including Houston, Dallas, San Francisco, Atlanta, Louisville, New York, and Boston.
• Performed product maintenance and security patch upgrades to various messaging and windows technologies. Experience with Disaster Recovery planning and testing.
• Supported management and maintenance of Exchange mailbox data, Outlook 200X, OWA-WebMail, calendars, Blackberry Enterprise server and Blackberry devices
• Assist with 1st and 2nd level incident resolution and troubleshooting support to Help Desk and Desktop support teams and resolve 3rd level problems thru company trouble ticketing system.