SUMMARY

• Technical support professional with several years of experience diagnosing and resolving technical problems in a multi - user environment Customer service orientation ensures.
• PC users receive prompt, effective, and courteous service. Demonstrated ability to independently recognize, isolate, and resolve complex technical problems.
• Quickly learn new applications and communicate technical knowledge to end Users at all levels.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Consulting Engineer

Responsibilities:

• Management of: ISIS Storage.
• AVID serves and clients, and BET ISILON system
• Installation of patches and upgrades
• Support for Graphic, CSX and Pam solutions and producers
• Management of vantage telestream
• Making sure all ingestion to Isis are safe and updated
• Support for AVID, Adobe suits and Final Cut
• Upgrades and installation of Z820, Z840, Cisco and Blackmagic devices.
• Customization of images for BET client
• Mixers and sound control for editing and recording (Pro Tools)
• Management of: ISIS Storage.
• AVID serves and clients, and BET ISILON system
• Installation of patches and upgrades
• Management of Vantage telestream
• Making sure all ingestion to Isis are safe and ready for distribution
• Support for Graphic, CSX and Pam solutions and producers
• Support for AVID, Adobe suits and Final Cut
• Upgrades and installation of Z820, Z840, Cisco and Blackmagic devices.
• Customization of videos for BET client in several codecs types
• Mixers and sound control for editing and recording (Pro Tools)

Confidential New York, NY

Lead of migration project/ Virtualization

Responsibilities:

• Training and Support user for SAHH (Self-Administered Health History system)
• Developing, test and implementation of new system using Hyper V
• Implementation of system using Wi-Fi connectivity for mobiles drives
• Performing virtualization of several platforms
• Migration from Windows XP to Windows 7, 8.1 and 10
• Support for SAHH (Self-Administered Health History)
• Worked with stakeholders to figure out what software(s) they use are compatible with Windows 7
• Maintenance of Apple/Macintosh hardware and OS, including installations of emulators, and Windows applications (office suite)
• Developing of scripts in Java and Power shell
• Supports conferencing systems with live audio/video for casting and business meetings
• Responsible for maintenance of network and remote access
• Managed upgrades and package for application such as Java, OS, Microsoft Office (Access, Visio, publisher, and One Note) Exchange and firewall
• Migration of several PC and Laptop to Windows 7
• Troubleshooting PC issues after migration
• Installing RAM, desktop applications and local printers
• Providing customer service and training
• Follow documented procedures
• Work with a team of several technicians in different sites in the tri state area.

Confidential,New York /NY

DCS East Coast Technical Support lead

Responsibilities:

• Support worldwide web and mobile application from NBC
• Technical troubleshooting levels II of PHP, Java, JavaScript, HTML and other platforms.
• Managed upgrades and package for application such as Java, OS, Microsoft Office (Access, Visio, publisher, and One Note) Exchange and firewall
• Support and optimize live stream productions
• Ingesting and converting several media formats for mobile use(WMV to MP4)
• Knowledge of digital product and platform SDK’s, API
• Deployment of packages worldwide for all corporation computer, and clean old data from the domains.
• Supports conferencing systems with live audio/video for casting and business meetings
• Responsible for development of new products in Graphics
• Responsible for maintenance of network and remote access
• Database development in excel and creating of macros and Interface Design in Access.
• Costumer support over phone/email and internal user through VPN
• Maintenance of Macintosh hardware and OS, from MAC OS 10.1 to Leopard, including installations of emulators, and Windows applications (office suite 2010)
• Development of new Computer graphics products with MAYA, 3DMAX, POSER, BRYCE, RHINO and AutoCAD.

Confidential

GSD Analyst - Global support analyst

Responsibilities:

• BES and android & IPod(a) synchronization with Exchange
• Working knowledge of Active Directory in a multi-domain forest, over Microsoft exchange 2007
• Experience with an enterprise help desk ticket system such as Remedy, Track-IT, etc.
• Experience supporting Windows XP desktops, both hands-on and remote support.
• Experience supporting Microsoft Office 2007/2010 with elevated knowledge of Microsoft Outlook configuration and operation in a Microsoft Exchange environment
• Microsoft SharePoint with file management and hosting.
• Experience using Remote Control applications to support customers, Timbuktu and Dame ware
• Experience troubleshooting VPN/connectivity issues
• Database development in excel and creating of macros and Interface Design in Access.
• Administration of system based in Windows operation over Intel process (Wintel) including servers SQL over Microsoft’s Data Platform and Network over the internet IIS
• Overviewed of operations with a data format such a HL7, ISO, ASCII, HTML, and UTF
• Maintenance of Macintosh hardware and OS, from MAC OS 10.1 to Leopard, including installations of emulators, and Windows applications (office suite 2010)
• Maintenance of conference centers with audio/video and real time interface.

Confidential, New York, NY

Analyst (project)

Responsibilities:

• Maintenance PC and Macintosh hardware and operating systems. Antivirus protection with McAfee an CA
• Technical in working with personal computers and software: Windows 2000/XP/Vista, MS Office, E-Mail Clients (Outlook, Outlook Express, Access and PowerPoint)
• Technical of windows peer-to-peer networking including configuration of TCP/IP Technical in solving Spyware and Virus problems using Windows tools
• Creating, adding and disabling user account, resetting passwords, Policy editing and assigning user right s
• Maintenance of all internal systems including troubleshooting, backups archiving and disaster recovery\all logistic associated with a physical moving or remote access.
• Database hosting, management and maintenance of SQL queries, and Oracle
• Microsoft exchange 2003 and 2007 operations.
• Supporting and ingesting AV contents for HBO-GO
• Responsible for cable/DSL & wireless internet connectivity problems using Internet Explorer
• Technical in working with personal computers and software: Windows 2000/XP/Vista, MS Office, E-Mail Clients (Outlook, Outlook Express)
• Technical of windows peer-to-peer networking including configuration of TCP/IP Technical in solving Spyware and Virus problems using Windows tools
• Troubleshoot MS Exchange, Blackberry Exchange Setup, OWA Access, Pop3 Setup

Confidential Melville, NY

Bi-lingual Technical analyst ( project)

Responsibilities:

• Support their POS (Point of Sale) platform for approximately 365 retail stores throughout the US and Canada
• National and international phone support (90%)
• Providing 24/7 support and will be responsible for troubleshooting HW & SW problems
• Networking issues, telecom support for US and Europe applying patches as needed, connectivity issues,
• Daily basic operation of an office, including all windows office products (outlooks, front page, excel, access, power point,
• Creating, adding and disabling user account, resetting passwords, Policy editing and assigning user right s
• Maintenance of firewall an antivirus such a Norton and McAfee.
• Daily basic operation of an office, including all windows office products (outlooks, front page, excel, access, power point, InfoPath and Visio), troubleshooting, fixing and repairing hardware.
• Maintenance of several serves, with Microsoft exchange, Windows server 2003/2007, SQL, Mailbox.
• Control and support of all phone ( IP) system, provide by Broadband
• Provide Support of Cisco routers, and gateways.
• Supervision of several reservation system such a Sabre, Apollo, ATPICO and all web reservations system
• Maintenance and installation of ARCO (in-house operation system for Alitalia), over emulator such a Rumba, and IBM
• Troubleshooting connection, with SITA, TSA, FAA (No fly list), in all airport that Alitalia flies on USA
• Support of field personal, with full communications such a Wi-Fi, LAN, Modem, Air card, and VPN
• Backup and secure all information residues in our servers

Confidential, Richmond, VA

Bi-lingual Technical analyst Second Level Support Help Desk

Responsibilities:

• Provide phone assistance/support to a high volume of callers.
• Supported 500 internal plus users (Remedy Tracking System).
• Provide phone support for Bristol-Myers Squibb executives on with Microsoft Office Package: Windows XP, Windows NT, Word/Excel/ PowerPoint/ Access/ FrontPage and Lotus Notes.
• Troubleshoot and address Windows NT, Novell client networking and connectivity issues (using Remote Access).
• Also troubleshooter and configured: Lotus notes (Error messages, Domino Clustering, Branch Mail)
• Troubleshoot and configured (Lotus Notes/Blackberry/VPN Client/TE system/SAP r/3).
• Creating, adding and disabling user account, resetting passwords, Policy editing with AD
• Overseeing the administration and maintenance of CPR's network infrastructure. Lotus database for archiving and consulting
• Administration of system based in Windows operation over Intel process (Wintel) including servers SQL over Microsoft’s Data Platform and Network over the internet IIS
• Controlling Tele-Vantage, support center system, with Citrix technology.
• Maintenance of all internal systems including troubleshooting, backups archiving and disaster recovery\all logistic associated with a physical moving or remote access.
• Daily control of security access including anti-virus, anti-spam and anti-spy ware.
• Experience with TCP/IP, DNS, WINS, DHCP, SMT
• Establishing and maintaining user standards with remedy tracking system
• Maintenance and troubleshooting Blackberries, such a reprogram, setups, and hardware issues.
• Mapping, and acquiring licenses for mobile and e-mail

Confidential, Montvale, NJ

Support center analyst - Network administrator

Responsibilities:

• Establishing and maintaining user standards
• Reviewing statements of work documents for incoming projects and contributing to the creation of a contract delineating work tasks, responsibilities, deliverables, and milestone dates
• Supporting, installing, and configuring desktops, laptops, PDA’s. and Blackberries
• Responding to technical support requests (via phone, e-mail, etc) in English, German and French
• Administering our hardware/software inventory and licenses
• Checking configuration of users CPU’s, printers and peripherals, using remote access and pinging processes
• Maintaining network user ID's, privileges and passwords
• Establishing and maintaining user standards
• Responsible for analyzes and accurate resolution to issues presented on the IT department.
• Assign the proper priority based on the problem and business impact
• Perform follow-up with customers when they call regarding status and problem resolution. Field all incoming calls to the Support Center
• Troubleshoot and analyze BNCB hardware & software systems.
• Expert knowledge of BNCB software applications.
• Working knowledge of BNCB software applications: POS, Intrepid, Notes, MS Office Professional (Word, Excel, PowerPoint, Access) and Windows XP.
• Knowledge of AS400

Confidential Clinton, NJ

Project supervisor. System analysts

Responsibilities:

• Responsible to ensure company process, project tools, and project methodology are used consistently.
• Participate on project management teams to identify, rollout, and enforce best practices.
• Develop mastery of Client's business issues and the associated business impact in order to enhance the relationship with the Client, help anticipate needs and propose new business opportunities, and timely solutions
• Create collaborative project teams, establish performance expectations and standards, timelines, resource allocation, and associated pricing for each project.
• Resolve internal and external conflict regarding prioritization, scope, and group dynamics.
• Develop and present detailed proposals that clearly outline project deliverables.
• Provide phone assistance/support to a high volume of callers.
• Supported 5000 internal plus users (Remedy Tracking System).
• Provide phone support for Bristol-Myers Squibb executives on with Microsoft Office Package: Windows XP, Windows NT, Word/Excel/ PowerPoint/ Access/ FrontPage and Lotus Notes.
• Troubleshoot and address Windows NT, Novell client networking and connectivity issues (using Remote Access).
• Also troubleshooter and configured: Lotus notes (Error messages, Domino Clustering, Branch Mail), and Internet notes (Lotus Notes).
• Troubleshoot and configured (Lotus Notes/Blackberry/VPN Client/TE system/SAP r/3).

Confidential, Princeton, NJ

Technical costumer support

Responsibilities:

• Technical adviser specialist. Hardware troubleshooting and software consulting. Customer base PC repair, upgrade of hardware/software configurations.
• Manage base network. LAN systems workstation and Win terminals
• Win95/98/SE/ME/NT/2000/XP Home and Professional edition. Troubleshooting.
• Apple Macintosh G3, G4, G5 PowerBooks, Book and IMac
• Troubleshooting and upgrades.
• Provide overview of the role of the Department of Human Services of the State of New Jersey. Provide every customer with information about health management organizations. Inform and educate customer regarding govern health programs
• Provide phone assistance/support to a high volume of callers.