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Support Engineer Resume

TECHNICAL SKILLS

  • Microsoft SQL Server Advanced Active Directory Advanced
  • SQL Profiler Advanced SSIS Intermediate
  • SSMS Advanced SSAS Intermediate
  • Group Policy Objects Intermediate SSRS Intermediate
  • Intermediate Virtual Machine Managers (Hyper­v) Advanced
  • Windows XP/7/8/10 Server 2003/2008/2012/2016/2019
  • SQL Servers: 2005/2008/2012/2014/2016/2017/2019
  • Tivoli/TeamViewer/Logmein/Remote Desktop/Skype/Zoom

PROFESSIONAL EXPERIENCE

Confidential

Support Engineer

Responsibilities:

  • Installed, maintained, and optimized Access Control software manufactured in house.
  • Microsoft SQL Server configuration/maintenance/optimization in thousands of locations.
  • Utilized ETL processes to convert and migrate data between databases and other information sources.
  • Provided 24/7 on - call support.
  • Tested and deployed core application software updates and documented bugs
  • Designed, implemented, and enhanced the utilization of policies and procedures throughout the company.
  • Designed and expanded the online knowledge base to over 900 articles.
  • Embraced and studied new technologies, enabling the organization to retire legacy architecture and alpha/beta test upcoming applications.
  • Expanded the technician role to assist with manager-level tasks.
  • Configured and improved software and hardware to maximize production output.
  • Demonstrated the ability to stay disciplined and focused as the company’s only remote employee.

Confidential

Support Engineer

Responsibilities:

  • Demonstrated knowledge in Networking and computers by performing configuration and continued maintenance.
  • Analyzed the needs of users to increase performance and better suit the company.

Confidential

Store Manager

Responsibilities:

  • Demonstrated leadership, technical, and sales experience in a retail environment.
  • Assisted and trained district wide staff on how to increase sales and computer repair timing.

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