Support Engineer Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Support Engineer

Responsibilities:

Installed, maintained, and optimized Access Control software manufactured in house.
Microsoft SQL Server configuration/maintenance/optimization in thousands of locations.
Utilized ETL processes to convert and migrate data between databases and other information sources.
Provided 24/7 on - call support.
Tested and deployed core application software updates and documented bugs
Designed, implemented, and enhanced the utilization of policies and procedures throughout the company.
Designed and expanded the online knowledge base to over 900 articles.
Embraced and studied new technologies, enabling the organization to retire legacy architecture and alpha/beta test upcoming applications.
Expanded the technician role to assist with manager-level tasks.
Configured and improved software and hardware to maximize production output.
Demonstrated the ability to stay disciplined and focused as the company’s only remote employee.

Confidential

Support Engineer

Responsibilities:

Demonstrated knowledge in Networking and computers by performing configuration and continued maintenance.
Analyzed the needs of users to increase performance and better suit the company.

Confidential

Store Manager

Responsibilities:

Demonstrated leadership, technical, and sales experience in a retail environment.
Assisted and trained district wide staff on how to increase sales and computer repair timing.