Helpdesk / LAN Support Technician Level Resume Mahwah, NJ - Hire IT People

SUMMARY

Secure a challenging position in the field of Information Systems, offering growth, continued learning and utilization of effectively practiced technical and customer service skills

PROFESSIONAL EXPERIENCE

Confidential, Mahwah, NJ

Helpdesk / LAN Support Technician Level

Responsibilities:

Log in all technical Calls and emails from inbound and outbound users, with Dell tracking system
Provide 100% phone support for all technical issues remotely via Rescue LOGMEIN software and provide support onsite as needed
Assist in Full System builds and deployment for users internally and externally as well as Service Field Reps and Sales Reps in the company
Image Dell Systems with OS XP using Ghost Software and configure lotus notes email client 7.0 and all applications (SAP, VPN client, MS Office Products,2003 and up, Symantec Antivirus 11.0, IE8 etc) needed for work productivity
Reset Passwords using Active Directory and SAP system for all departments in the company
Configure and install Hp local printers and network printers for all department users
Physically Swap hard drives and Ram for All Dell laptop and Desktop systems
Perform Physical backup and data restore for all department users as well as Field Service Reps. Sales Reps
Clean Viruses and maintain and perform maintenance on all Laptops and Desktop models
Maintain Asset management using proprietary software for all Dell laptop and Desktop Models
Setup wireless configuration for PCU 8000 series to enable monitoring activity for patients
Uninstall old bios and updated memory cards as needed

Confidential, Englewood, NJ

Network Administrator

Responsibilities:

Setup images for Fujitsu notebooks for grades 4 - 12 students in private school
Provide support for win XP, Vista, Mac Os to enable wireless connectivity for student activities
Swapped Hard and CD drives and DVD drives
Imaged machines using novel Zen works also used AVG Antivirus to scan for malicious viruses or ad aware programs
Setup peer to peer networks with cat 5 and connected to their corresponding ports
Configured printer installs on network as well as local.

Confidential,Oakland, NJ

Desktop Support

Set up proxy server for project imaging Panasonic notebooks and installing sap and GPS software and maintenance onsite for Confidential &G co.
Support for reps and technicians on site to handle day to day activities such as payroll, setting up appointments with customers
Synchronized Sap database and updated records on all fields for the reps

Confidential, Bedminster, NJ

Network Repair Bureau

Network Analyst able to determine the failure of wireless devices on the Verizon Network
Troubleshoot wireless devices ranging from handhelds to phone sets and air cards etc
Monitor devices using Agilent server to determine failure of wireless gadgets
Ability to reset devices for a Dynamic Mobile Update key reset to switch device back

Confidential, Parsippany, NJ

System Analyst

The Confidential is the primary point of contact for Pfizer clients reporting problems with, submitting requests for, or seeking general information regarding any Pfizer IT related issue including but not limited to desktop software/hardware, server software/hardware, telephone units and service, exchange, various accounts including NT, Unix and Oracle, remote access, printers, network devices, etc .
Log all calls and emails in the Peregrine Service Center according to predefined processes.
Participate in special projects and activities to enhance the functioning of the Customer Service and overall knowledge of the IT environment.
Responsible for deployment of migrating data for Alcatel-Lucent Clients on site for XP rollout
Provide support for clients who were issued IBM laptops and peripherals for migration process
Gave orientation to users about accessing their data on the new XP OS, instruct on how to access their built in wireless as well as their updated IPSEC VPN client. Use basic features on new laptop..
Format T23 Laptop, DELL Latitude 600,610 as well as Desktops and Net Vista machine
Stage new laptop with Altiris Software on new domain on network
Physically set up network for 23-34 Laptops daily as well as updating bios info.

Confidential, Warren, NJ

Desktop Support Technician

Responsibilities:

Perform hardware installations, resolve networking issues, printer configurations, troubleshoot Next Gen machines, replace hard
Disk. NIC Cards and video cards install new systems and load sets, installing/upgrading various standard software packages.
Provide 2nd level support for Confidential /Legg Mason branches nationwide via the network
Troubleshoot market data such as Bloomberg, Reuters on Next Gen machines on day to day basis
Built machines from imaging software known as Altiris. on Windows 2000 server machine
Perform hardware and software installs for HP printers, black and white and color, cage printer installs