TECHNICAL EXPERTISE

Operating Systems: Microsoft Windows XP/7/8/10, Microsoft Windows Sever, Exchange, Office 365, Azure, AWS

Hardware: HP DL and BL family of servers, Dell blade server, desktop, and Laptops, Cisco, SAN storage, Amazon Glacier, NetApp, Hitachi CommVaultSoftware Apache, IIS, MS Failover Clustering, JDK, Active Directory, Symantec AV, MS Office, iLo, Citrix XenApp, VMWare, MS SQL, Veeam, Shell, Batch, MS Exchange, Office 365/Azure AD, MS Lync, Terminal Services/Remote Desktop.

Network/Protocols: TCP/IP, DNS, DHCP, SNMP, SMTP, FTP, telnet, PXE, Ethernet, Pop/IMAP, WMI, Windows Remote Management, Remote PowerShell

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst I

Responsibilities:

• Achieved the following certifications in my first 90 days; Cloud Practitioner and Solutions Architect Associate
• Assisted a Government Contractor in documenting their Windows Infrastructure while helping them achieve NIST Compliance
• Assisted customers with complex Microsoft Problems including Active Directory, Office 365, Exchange 2016
• Designed a proof of concept on how to get a Storage Spaces Direct working in a Scale - Out File Server on AWS
• Designed and Implemented infrastructure on AWS to assist a client with a merger of multiple AD Domains and processes
• Handled Tickets within assigned SLA and company policies
• Directly managed Government Contractors SCCM System

Confidential

Co-Owner| Director of Cloud Services

Responsibilities:

• Designed and built Hyper-V/Server 2016 with Failover Clustering for Cloud Desktop Clients
• Helped design and implement Cloud System alongside CIO
• Assisted in negotiating the contract for our largest client (80 users)
• Planned, Designed, and implemented backend hardware utilizing Dell Blade Chassis and Dell EqualLogic’s for Storage
• Worked with clients in helping them select the appropriate backend infrastructure for their virtualization stack
• Integrated Office 365 into Windows Server 2016 AD and Windows 10
• Wrote SOP’s and SLA’s for company
• Deployed and Managed Servers via SCCM and VMM
• Deployed and Setup Golden Client in IT Glue

Confidential

Systems Engineer / Site Manager

Responsibilities:

• Upgrade VM’s and Server’s from Server 2003 to Server 2008 R2 and then Server 2012 R2
• Update outdated Storage and Network solutions
• Integrate SonicWALL and Dell solutions into existing infrastructure
• Deployed Steelhead Riverbed WAN Optimizer for Charlotte Location
• Document all processes and workflows for evaluation
• Migrated from VMWare on site to Hyper-V at a Data Center
• Assisted with Migration and AD Schema update to go from Exchange 2010 to Exchange 2016
• Documented and Developed SOP’s and Procedures for Customer Service
• Assisted with backup solution design and implementation
• Converted Legacy VMWare Server Virtual Machines to Hyper-V using SCCM and VMM

Confidential

Help Desk Coordinator

Responsibilities:

• Managed several clients who utilized Xen Destop/Xen App and/or Remote Desktop on Server 2008 R2 - Server 2012
• Built and Administrated XenDesktop Persistent and Non-Persistent VDI’s
• Worked with a large multitude of third party vendors for software such as MS Dynamics, NAV CRM, Sage, Quickbooks, and more
• Worked with Dell SonicWALL routers/appliances and Aerohive WAP’s/Routers
• Citrix Studio and Citrix Director
• Experience with Labtech MSP RMM Utility & Connectwise
• Ran the Project to Migrate documentation to IT Glue software
• Founded new policies on training, implemented new escalation process, new call flow chart, enhanced customer experience, Growth through Interns program
• Improved overall productivity of Help Desk by 20% with the systems I put in place
• Gave the Help Desk a firm set of goals and incentives to work towards those goals

Confidential

Consulting Engineer

Responsibilities:

• Experience with virtualization including VMware Workstation, ESXi, Citrix Xen, and Hyper-V
• Deployed hardware management and monitoring utilities (Such as Cacti and Spiceworks)
• Upgraded Server 2003 clients to Server 2008 R2 while migrating their AD and Exchange Servers
• Ran a Virtual Server with CPanel and a custom stack on CentOS 6 for hosting websites
• Upgraded client infrastructures to consumer grade Cisco Firewalls and Windows 7 maintaining program compatibility from XP

Confidential

Virtualization Engineer

Responsibilities:

• Engineered virtual environment for their software to run on - Keep this
• Built scalable Ubuntu Linux VDI platform with HTML5 web gateway - Keep this
• Used Amazon EC2 instances of Redhat to host scalable vdi platform - Keep this
• Developed scripts to automate their deployment stack

Confidential

Microsoft Engineer

Responsibilities:

• Deployed SCCM to monitor and manage key points of infrastructure
• Monitored Data Center Environmental and Cloud Infrastructure to prevent client outages and proactively fix hardware issues.
• Virtualization including VMware vSphere and VDI via VMWare View
• Used advanced monitoring tools to

Confidential

NOC Manager/Cloud Engineer

Responsibilities:

• Monitored Data Center Environmental and Cloud Infrastructure
• Designed, implemented, and managed hosted Exchange 2010 solution in multi-tenant environment
• XenApp and XenDesktop deployment, troubleshooting, and support
• Deployed monitoring and management utilities including Cacti, Nagios, and Spiceworks
• Did legal discovery for Exchange 2007 in accordance with legal mandates
• Deployed and supported in Server 2008, SQL, and Exchange
• Networking VPN, Security, and Management