IT HELPDESK /SUPPORT Resume Salisbury, NC - Hire IT People

SUMMARY:

Information Technology specialist with 3+ years of experience. With a Certificate from the University of North Carolina Charlotte.
An effective problem solver with an excellent verbal and written communication skills who brings both technical approach and an understanding of business process.
Motivated by the collaboration, innovation, and cross - team knowledge sharing to ensure compliance with security best practices.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Salisbury, NC

IT HELPDESK /SUPPORT

Responsibilities:

Acted as primary admin in support tech ticketing system to assist users with any technical issues encountered
Evaluated, analyzed, and troubleshoot network connectivity and implement improvement based on insights.
Worked with clients to find best ways to minimize security risk helped slashed risk by an average of 30%.
Utilize Time Force tracking tool to accurately record work effort/help ticket.
Support on-boarding and offboarding of employees into the Confidential system

Confidential, Mooresville, NC

IT HELPDESK/SUPPORT

Responsibilities:

Handle phone, email, walk-up and inbound ticket queue support for client request.
Planned and implemented relocation of computers and equipment to new laboratory center.
Connect computers, printers and other device to domain and fixed software/hardware issues.
Installed and configured hardware such as workstation, routers, and printers.
Created and managed users account including security groups lab specific software access (ex. SPSS, Autodesk).