SUMMARY:

• Windows 7, 8 and 10 platform support including POS systems.
• Advanced in Windows Server 2008, 2012, 2016, 2019 administration, Exchange 2010 and 2013, 2016, Active Directory, Azure, ADFS, CAMS (Cloud App Security), CASB, ID management and user group management as well as reporting and asset management (ITAM).
• SSO, DUO, Ping Fed., Cyberark and other 3rd party support within Confidential .
• ITCM, MS SCCM 2012 and other software deployment, image and software management tools.
• RSA console administration and VMware support for remote users, Virtual desktop support.
• McAfee EPO server and encryption management and administration.
• Packaged Windows OS and deployed via SCCM.
• Confidential office 2010, 2013 and 2016 suite expert level support, O365 Support, Exchange (on premise and online), administration and license management.
• Cisco Meraki console experience
• Polycom Audio/Video
• Fortigate, Edgemarc and ProCurve configuration experience.
• End user training on all office 365 products including Share Point and ODB.
• Tenant and DNS provisioning for Office 365 clients.
• Office 365 Security and Compliance for Confidential Premier customers up to but not limited to 40,000 + users.
• Experience in RBAC support, IAM (Identity and Access Management) on prem, hybrid, and Azure AD.
• VSphere administration and VM management.
• Azure VM/Networking

PROFESSIONAL EXPERIENCE:

Confidential

Azure AD Identity Support

Responsibilities:

• Premier customer support for Azure Identity Products
• MFA/Conditional Access SME
• Enterprise apps and access control support
• ADFS, PTA and PTH authentication control support
• Azure ATP, CASB, Network Service Group (NSG) support
• Daily collaboration with colleagues to ensure the highest most professional support experiences as well as meeting to discuss new findings as well as training on new cloud technologies relate to Identity.
• DUO, Ping Fed, CyberArk, Okta. Assisting Confidential ’s premier customers with “across - the-board issues aligning with Azure. Assisted with administration of these other platforms in supporting Confidential technologies.

Confidential

Executive Support

Responsibilities:

• Day to day Technical support for executives 24/7
• Audio/Conferencing when needed for meetings
• IOS,Android, Windows 10 support with Office 365 and Enterprise cloud app support
• Vsphere admin, VM management

Confidential

L2/L3 Desk Side Support

Responsibilities:

• Day to Day Desktop Support
• Application Support
• Bitlocker Remediation
• Office 365 Support
• Mobile Device Support
• Audio Visual Assistance as requested

Confidential

Security and Compliance Support Escalation Engineer

Responsibilities:

• Tier 3 Escalation Support for Premier Security and Compliance cases
• Support of Compromised Accounts, Retention Policies, eDsicovery, DLP
• Supported Premier Confidential customers and their IT departments (, 000+ users)
• Permission management within S&C center

Confidential

Support Engineer

Responsibilities:

• Application compatibility testing for Office 365 migration pilots
• 365 Migration Support - Pre-Pilot, Pilot, Post Pilot
• MCAS,CASB training and monitoring

Confidential

Managed Services

Responsibilities:

• Cloud based VOIP phone system installation, configuration and support
• Mitel 3300 and 5000 Support
• Avaya IP Office Support
• Office 365 and IT system support for our contracted customers

Confidential

Managed services

Responsibilities:

• White glove concierge support for all Office 365 products included below
• Mailbox migration support and advice including Hybrid, PST, Cutover, Staged and IMAP scenarios mailboxes
• Azure AD,Intune Support, AD Connect, ADFS, RMS, MFA, Reporting.
• Share Point online support
• Exchange online and on premise support from a migration standpoint to the cloud
• CRM, Intune, MDM and other 365 services support
• Skype for Business support including PSTN support

Confidential

Managed Services for Blueprint Consulting

Responsibilities:

• Confidential Exchange 2007, 2010 and 2013 Data Migration Support including Remote/Hybrid, Cutover, IMAP and Staged migrations 2-2,000 mailboxes
• Office 365 product support including Exchange Online and on Premise, Share Point, CRM, Intune MDM/MAM and Skype for business both cloud and on premise
• Active Directory support with AD Connect

Confidential

System Engineer/Deskside Team Lead/Executive Support

Responsibilities:

• Provide white glove priority support to all Executives and their assistants including the Belk brothers and family 24/7 both in office and in home.
• Level 2 and 3 support for corporate users and division offices including pc, laptop, printer and mobile device support.
• Packaged Windows OS and deployed via SCCM.
• Approved and deployed security patches via SCCM
• Used SCCM to push specific software to end users based on their role.
• Pushed dat files for antivirus.
• Asset management using ITCM to locate devices through AD reports to maintain accurate device count on the corporate domain as well as locate devices that have not been logged in to within a certain period.
• Office 365 cloud services and Office suite support - Also coordinated 1 of 5 “war rooms” during migration to O365 for user support.
• Monthly reporting on devices active in AD for billing purposes.
• Severity 1 call coordinator for the highest priority issues.