SUMMARY:

• Certified IT professional wif a Bachelor of Arts in Computer Science from the Confidential at Charlotte.
• Skilled in Computer System Installations and Configurations,
• Microsoft 365, and Collaborative Leadership. Yearns to grow technical noledge and contribute collected personal skills.
• Keen to complement legacy operations by applying boundless creativity.

TECHNICAL SKILLS:

• Knowledgeable in Object Oriented Programming, Web Development, Agile Methodologies, Project Management, and Salesforce.
• Excellent communication skills (written and verbal) wif ability to connect wif both technical and non - technical audiences.
• Self-motivated, results-oriented, team-oriented.
• Extensive problem solving and decision-making skills.
• Comfortable wif a rapidly changing environment.

PROFESSIONAL EXPERIENCE:

Deployment Support Engineer

Confidential - Charlotte, NC

Responsibilities:

• Specialized in the imaging, enterprise enrollment, and asset management process of 10000+ Chromebooks, desktops, and HP laptops used for virtual learning.
• Accountable for setting up and configuring over 1000+ iPads for virtual learning, and maintaining multiple computer labs.
• Collaborated wif Charlotte Mecklenburg Schools IT team wif the installation, configuration, and deployment of new equipment throughout the k-12 school district.
• Sustained multiple instructional HP laptops by reimaging, renaming, and adding them to the Active Directory and Azure AD.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Defined strategies and created a plan to achieve ambitious operational objectives.
• Recognized by management for providing exceptional customer service.

Preceptor

Confidential, Charlotte, NC

Responsibilities:

• Delivered and supervised preceptor development program.
• Monitored student growth.
• Coordinated activities for student engagement and served as a mentor for incoming students.
• Encouraged student to connect wif industry professional through networking events.
• Worked wif students to ensure comprehensive success.
• Engaged in student academic advisement to support success of students on campus and Confidential .
• Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits.