Technical Engineer IV Resume Brooklyn, NY - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Technical Engineer IV

Responsibilities:

Create multi-data-center high availability configurations for front end applications
Perform Unix command-line administration and DNS administration
Conduct disaster recovery fail-over events and implement maintenance outages as required by application owners
Perform regular maintenance and security firmware upgrades
Automate reoccurring tasks via Ansible and Citrix Nitro API
Create onboarding documentation and standard operating procedures (SOPs)
Handle production issues on an on-call, 24-7 weekly rotation basis

Technical Engineer

Confidential

Responsibilities:

Developed and maintained rules, configurations, and documentation for teh Forcepoint (FP) Proxy client
Generated reports on user and server traffic for management and Cybersecurity
Onboarded internet-connected thick client, SAAS, and cloud applications
Successfully integrated software developer tools
Troubleshot network-related performance and application issues
Analyzed TCP/IP packets using Wireshark, Fiddler, and log servers
Acted as point of contact for high severity incidents
Collaborated with Cybersecurity on security posture changes

Infrastructure Analyst IV

Confidential

Responsibilities:

Supported and maintained Proxy, Firewall, Active Directory, LDAP, AppSense, RSA, and Enterprise File Systems
Created and maintained documentation for outsourced level 1 & 2 support
Acted as an escalation point for unresolved level 1 and 2 support tickets
Partnered with operational and engineering groups to troubleshoot high severity incidents
Worked with Cybersecurity to perform system changes using change management methodology
Served as a technical matter expert to provide support to IT technicians
Served as liaison between technical staff, management, users, and vendors; handled technical matters - service requests, usage, standards, and security
Assisted in developing training materials and facilitating training for project initiatives
Developed guidelines and upgrade techniques for new operational procedures that supported databases and hardware systems

Network Computing Analyst II

Confidential

Responsibilities:

Provided technical support to senior management and administrators
Created and maintained end-user documentation and intranet sites
Troubleshot hardware and software issues across various platforms (PCs, laptops, Thin Clients, Virtual Machines, VoIP phones, Polycom video conferencing units, MS Office Suite, BlackBerrys, iPhones, and iPads)
Conducted user acceptance testing (UAT) on new and existing hardware and software for internal usage
Collaborated with external vendors and internal subject matter experts to gain a solid understanding of requisite system changes
Deployed and maintained home offices

Confidential Getzville, NY

Customer Relations Manager

Responsibilities:

Served as point of contact for mortgagors through loan modification or liquidation of property
Oversaw a portfolio of over 60 loans
Monitored and collected payments from mortgagors

Confidential, Geneseo, NY

Technology Helpdesk Technician

Responsibilities:

Provided online, in person, and telephone halpdesk support for students and teachers
Installed and launched new software packages, desktop hardware, and upgradesware