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Technical Engineer Iv Resume

Brooklyn, NY

SUMMARY:

  • Infrastructure Analysis
  • IT/Business Infrastructure Systems
  • Scripting Data Analysis
  • Root - cause Analysis
  • Post Installation Support & Deployments
  • DevOps Lifecycle Phases
  • Systems Installation, Migration, Maintenance & Upgrading
  • Change Management Methodology
  • Tier 1 & 2 Technical Support
  • Hardware & Software Troubleshooting
  • Complex Problem Solving
  • Disaster Recovery Plans
  • Business Continuity Analysis
  • User Acceptance Testing (UAT)
  • Standard Operating Procedures
  • Excellent Communication Skills
  • Analytical Thinking
  • Strong Organizational Skills
  • Astute Attention to Detail
  • Time Management

TECHNICAL SKILLS:

  • Microsoft Office Suite
  • Cloud Applications
  • SAAS
  • UNIX/Linux & Wintel Systems
  • Citrix ADC, ADM & Nitro API
  • Web Security Gateway
  • Proxy Auto-Configuration (PAC) File
  • JavaScript
  • Python
  • PowerShell
  • Jira/Confluence
  • ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Technical Engineer IV

Responsibilities:

  • Create multi-data-center high availability configurations for front end applications
  • Perform Unix command-line administration and DNS administration
  • Conduct disaster recovery fail-over events and implement maintenance outages as required by application owners
  • Perform regular maintenance and security firmware upgrades
  • Automate reoccurring tasks via Ansible and Citrix Nitro API
  • Create onboarding documentation and standard operating procedures (SOPs)
  • Handle production issues on an on-call, 24-7 weekly rotation basis

Technical Engineer

Confidential

Responsibilities:

  • Developed and maintained rules, configurations, and documentation for teh Forcepoint (FP) Proxy client
  • Generated reports on user and server traffic for management and Cybersecurity
  • Onboarded internet-connected thick client, SAAS, and cloud applications
  • Successfully integrated software developer tools
  • Troubleshot network-related performance and application issues
  • Analyzed TCP/IP packets using Wireshark, Fiddler, and log servers
  • Acted as point of contact for high severity incidents
  • Collaborated with Cybersecurity on security posture changes

Infrastructure Analyst IV

Confidential

Responsibilities:

  • Supported and maintained Proxy, Firewall, Active Directory, LDAP, AppSense, RSA, and Enterprise File Systems
  • Created and maintained documentation for outsourced level 1 & 2 support
  • Acted as an escalation point for unresolved level 1 and 2 support tickets
  • Partnered with operational and engineering groups to troubleshoot high severity incidents
  • Worked with Cybersecurity to perform system changes using change management methodology
  • Served as a technical matter expert to provide support to IT technicians
  • Served as liaison between technical staff, management, users, and vendors; handled technical matters - service requests, usage, standards, and security
  • Assisted in developing training materials and facilitating training for project initiatives
  • Developed guidelines and upgrade techniques for new operational procedures that supported databases and hardware systems

Network Computing Analyst II

Confidential

Responsibilities:

  • Provided technical support to senior management and administrators
  • Created and maintained end-user documentation and intranet sites
  • Troubleshot hardware and software issues across various platforms (PCs, laptops, Thin Clients, Virtual Machines, VoIP phones, Polycom video conferencing units, MS Office Suite, BlackBerrys, iPhones, and iPads)
  • Conducted user acceptance testing (UAT) on new and existing hardware and software for internal usage
  • Collaborated with external vendors and internal subject matter experts to gain a solid understanding of requisite system changes
  • Deployed and maintained home offices

Confidential Getzville, NY

Customer Relations Manager

Responsibilities:

  • Served as point of contact for mortgagors through loan modification or liquidation of property
  • Oversaw a portfolio of over 60 loans
  • Monitored and collected payments from mortgagors

Confidential, Geneseo, NY

Technology Helpdesk Technician

Responsibilities:

  • Provided online, in person, and telephone halpdesk support for students and teachers
  • Installed and launched new software packages, desktop hardware, and upgradesware

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