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It Support Specialist Resume

Raleigh, NC

SUMMARY

  • Detail - oriented IT professional with over ten years’ experience as a Lead desk side technician and Systems Administrator. Skilled at operating in a wide range of hardware and software platforms. Superior customer service backed up by excellent written and oral communication skills.

AREAS OF EXPERTISE:

  • Team and Project Leadership
  • Research and Development
  • Customer / Client Service
  • Project Planning / Implementation
  • Hardware/Software Support
  • Server Management

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TECHNICAL SKILLS

Operating Systems: Microsoft Windows 7/8/10, Linux (Ubuntu,Debian), MAC IOS, Android, Server

2003-2019:

Software: Microsoft Office 2000-365, SQL, Oracle, Novel Zenworks, IE 6-11(Edge), SAPActive Directory, Azure, 365 Administration, MS Exchange, Citrix, Cisco VOIP (CUCM, UCCE, Unity, Presence), Avaya Phone, Mobile Device ManagementGhost, PXE, VPN, Java, Lotus Notes, AutoCAD, Google Suite, Mange EngineVMware V Sphere, TCP/IP, Remedy, Enterprise Vault, Backup Exec, Landesk

Hardware: HP/Dell/Lenovo-Desktop, Laptop, Tablet, Network/Local Printers, Cisco and HP Switches, Toughbook, HP/Del/Lenovol Servers, UPS, IP Phones, MAC, Smart Phone, Teams Room, Crestron System

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential, Raleigh, NC

Responsibilities:

  • Completed 2012 and 2016 server migrations.
  • Avaya phone system installation and training. (VOIP)
  • Upgraded Companies time collection system.
  • Cellular Carrier migration (Sprint to Verizon)
  • Print server installation.
  • Managed Windows 10 environment. (Images/updates)
  • WSUS integration
  • Mange Engine integration
  • Warehouse tracking software installation and upgrades.
  • Teams room configuration and setup.
  • Sharepoint data migration and training.
  • Multiple Anti-Virus migrations (Trend, Symantec)
  • Cisco Meraki wireless upgrade
  • Peripheral upgrades such as cell phones, inventory scanners, printers, and AV equipment.

Desk Side Technician

Confidential, Raleigh, NC

Responsibilities:

  • Installation of new wireless hotspots, desktops and printers at local offices.
  • Windows 7 imaging and configurations completed on all devices.
  • Responsible for any issues or troubleshooting of new devices.

Infrastructure Technician

Confidential

Responsibilities:

  • Organized and simplified AD tree structure.
  • Upgraded call center VM pool sessions to Windows 7 OS.
  • Worked with call center to organize UCCE settings.
  • Led team that provided production and project support for desktops, printers, applications, blackberry, and minor networking. Supported numerous different application environments for over 1000 users in Gas/Electric facilities.
  • Helped prepare department’s budget for IT service management. Including operations, organizational, and facilities charges.
  • Created a supportive team environment based upon interdepartmental collaboration and knowledge sharing resulting in a high retention rate within the team.
  • Managed and completed multiple systems upgrades.
  • Co-managed multiple successful software migrations to new corporate environments.

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