SUMMARY

• Detail - oriented IT professional with over ten years’ experience as a Lead desk side technician and Systems Administrator. Skilled at operating in a wide range of hardware and software platforms. Superior customer service backed up by excellent written and oral communication skills.

AREAS OF EXPERTISE:

• Team and Project Leadership
• Research and Development
• Customer / Client Service
• Project Planning / Implementation
• Hardware/Software Support
• Server Management

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TECHNICAL SKILLS

Operating Systems: Microsoft Windows 7/8/10, Linux (Ubuntu,Debian), MAC IOS, Android, Server

2003-2019:

Software: Microsoft Office 2000-365, SQL, Oracle, Novel Zenworks, IE 6-11(Edge), SAPActive Directory, Azure, 365 Administration, MS Exchange, Citrix, Cisco VOIP (CUCM, UCCE, Unity, Presence), Avaya Phone, Mobile Device ManagementGhost, PXE, VPN, Java, Lotus Notes, AutoCAD, Google Suite, Mange EngineVMware V Sphere, TCP/IP, Remedy, Enterprise Vault, Backup Exec, Landesk

Hardware: HP/Dell/Lenovo-Desktop, Laptop, Tablet, Network/Local Printers, Cisco and HP Switches, Toughbook, HP/Del/Lenovol Servers, UPS, IP Phones, MAC, Smart Phone, Teams Room, Crestron System

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential, Raleigh, NC

Responsibilities:

• Completed 2012 and 2016 server migrations.
• Avaya phone system installation and training. (VOIP)
• Upgraded Companies time collection system.
• Cellular Carrier migration (Sprint to Verizon)
• Print server installation.
• Managed Windows 10 environment. (Images/updates)
• WSUS integration
• Mange Engine integration
• Warehouse tracking software installation and upgrades.
• Teams room configuration and setup.
• Sharepoint data migration and training.
• Multiple Anti-Virus migrations (Trend, Symantec)
• Cisco Meraki wireless upgrade
• Peripheral upgrades such as cell phones, inventory scanners, printers, and AV equipment.

Desk Side Technician

Confidential, Raleigh, NC

Responsibilities:

• Installation of new wireless hotspots, desktops and printers at local offices.
• Windows 7 imaging and configurations completed on all devices.
• Responsible for any issues or troubleshooting of new devices.

Infrastructure Technician

Confidential

Responsibilities:

• Organized and simplified AD tree structure.
• Upgraded call center VM pool sessions to Windows 7 OS.
• Worked with call center to organize UCCE settings.
• Led team that provided production and project support for desktops, printers, applications, blackberry, and minor networking. Supported numerous different application environments for over 1000 users in Gas/Electric facilities.
• Helped prepare department’s budget for IT service management. Including operations, organizational, and facilities charges.
• Created a supportive team environment based upon interdepartmental collaboration and knowledge sharing resulting in a high retention rate within the team.
• Managed and completed multiple systems upgrades.
• Co-managed multiple successful software migrations to new corporate environments.