IT Support Specialist Resume Raleigh, NC - Hire IT People

SUMMARY

Detail - oriented IT professional with over ten years’ experience as a Lead desk side technician and Systems Administrator. Skilled at operating in a wide range of hardware and software platforms. Superior customer service backed up by excellent written and oral communication skills.

AREAS OF EXPERTISE:

Team and Project Leadership
Research and Development
Customer / Client Service
Project Planning / Implementation
Hardware/Software Support
Server Management

TECHNICAL SKILLS

Operating Systems: Microsoft Windows 7/8/10, Linux (Ubuntu,Debian), MAC IOS, Android, Server

2003-2019:

Software: Microsoft Office 2000-365, SQL, Oracle, Novel Zenworks, IE 6-11(Edge), SAPActive Directory, Azure, 365 Administration, MS Exchange, Citrix, Cisco VOIP (CUCM, UCCE, Unity, Presence), Avaya Phone, Mobile Device ManagementGhost, PXE, VPN, Java, Lotus Notes, AutoCAD, Google Suite, Mange EngineVMware V Sphere, TCP/IP, Remedy, Enterprise Vault, Backup Exec, Landesk

Hardware: HP/Dell/Lenovo-Desktop, Laptop, Tablet, Network/Local Printers, Cisco and HP Switches, Toughbook, HP/Del/Lenovol Servers, UPS, IP Phones, MAC, Smart Phone, Teams Room, Crestron System

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential, Raleigh, NC

Responsibilities:

Completed 2012 and 2016 server migrations.
Avaya phone system installation and training. (VOIP)
Upgraded Companies time collection system.
Cellular Carrier migration (Sprint to Verizon)
Print server installation.
Managed Windows 10 environment. (Images/updates)
WSUS integration
Mange Engine integration
Warehouse tracking software installation and upgrades.
Teams room configuration and setup.
Sharepoint data migration and training.
Multiple Anti-Virus migrations (Trend, Symantec)
Cisco Meraki wireless upgrade
Peripheral upgrades such as cell phones, inventory scanners, printers, and AV equipment.

Desk Side Technician

Confidential, Raleigh, NC

Responsibilities:

Installation of new wireless hotspots, desktops and printers at local offices.
Windows 7 imaging and configurations completed on all devices.
Responsible for any issues or troubleshooting of new devices.

Infrastructure Technician

Confidential

Responsibilities:

Organized and simplified AD tree structure.
Upgraded call center VM pool sessions to Windows 7 OS.
Worked with call center to organize UCCE settings.
Led team that provided production and project support for desktops, printers, applications, blackberry, and minor networking. Supported numerous different application environments for over 1000 users in Gas/Electric facilities.
Helped prepare department’s budget for IT service management. Including operations, organizational, and facilities charges.
Created a supportive team environment based upon interdepartmental collaboration and knowledge sharing resulting in a high retention rate within the team.
Managed and completed multiple systems upgrades.
Co-managed multiple successful software migrations to new corporate environments.

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It Support Specialist Resume

Raleigh, NC

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