ACHIEVEMENTS SKILLS AND ABILITIES

• Proven ability to diagnose troubleshoot and resolve technical problems.
• Quick learner with strong working knowledge of software hardware virtualization networking operating systems and security applications.
• Outstanding communication skills demonstrated background working well with managers team members and customers in one-on-one and group settings.
• Superior analytical and problem-solving abilities with track record of improving operations.

WORK EXPERIENCE

Confidential

PC Specialist I

• Provide support to multiple departments within the hospital including several satellite locations with over 5000 end-users with hardware software and networking issues.
• Create and modify Active Directory users computer and group accounts modify permissions create group policies modify passwords policies.
• Fulfill service requests for user computer account management and policy modifications for Active Directory and Imprivata Single Sign-on Server.
• Server and PC software installation configuration and stabilization.
• Team Lead EPIC EMR Team
• Managed four contractors assigned to the team.
• Coordinate with IS Project Manager schedules deadlines and progress reports.
• Troubleshoot all deployment hardware or software no resolved by contractors.
• Work with manager project manager and other team leads to develop SOP materials and How to documentation for staff and contractors.

Confidential

Desktop Support Analyst

• Providing Tier III support to the National Institution of Environmental Health Services with over 1500 end-users.
• Installed and repaired all PC hardware laptops and peripherals.
• Create and deploy Windows desktop/laptop images with Imagex command line in coordination with Desktop Engineers SOP.
• Troubleshoot and support network printer smart phone Blackberry Android iPhone .
• Resolves issues with scientific software and lab equipment.
• Manage and reviewed open trouble tickets daily.

Confidential

Field Support Analyst

• Provided hardware and software support to PC users at all North Carolina vehicle registration offices.
• Installed and troubleshot COTS application DMV proprietary software Microsoft Office 2010 and reimaging host machines with Windows 7 Enterprise operating system.
• Installed new drivers and software for network printers scanners credit cards terminals and other PC peripherals.
• Preformed machine and user profile recovery in McAfee Endpoint Encryption software.
• Implemented and enforced DOT IT Security team s policies and procedures when PCI compliant machines were in operation.

Confidential

Independent IT Consultant

• Provided hardware networking and server support to small and midsize businesses and non-profit organizations.
• Supported client s infrastructure of desktops laptops printers LAN networks.
• Troubleshooting Cisco routers and Switches.
• Provided Remote access support with VPN Windows Remote Desktop.
• Installed and supported third party applications and Microsoft Office Professional 2007/2010.
• Created WordPress websites with PHP CSS HTML and HTML5 language created custom web designs with Photoshop CS6 extended.
• Documented technical troubleshooting in Spiceworks a SQLite database.

Confidential

PC/LAN Analyst

• Provided tier 3 support in a banking call center environment supporting Windows XP operating systems and handling trouble calls Help Desk personnel could not resolve.
• Assisted users with network connectivity issues with printers and the application Support of MS office applications as well as printing concerns Troubleshooting issues with connecting to VPNs.
• Migrated over 200 end-users from the Wachovia platform to the Wells Fargo platform migrated users from Lotus Notes to Microsoft Exchange Remapped end users to Wells Fargo Server.
• Managing user and group accounts in Active Directory performing duties such as add and remove users password resets assigning resources adding members and managing printers.

Confidential

Technical Support Analyst

• Managed user and group accounts in Novell Netware.
• Performed duties such as password resets adding members to groups and managing computers.
• Implemented new software installations and training clients on operations.
• Assisted clients with hardware related issues including setting up printers syncing email via cellular phone and problems with laptop/desktop computers.
• Reimaged hard drives with Ghost software.
• Supported over 250 end-users ensuring that systems were up and running properly Ran pings and checked for performance concerns.
• Supported XP and Window 7 OS systems.

MILITARY EXPERIENCE

Confidential

Ammunition Operations Manager

• Managed more than 20 million worth of ammunition and munitions in storage for 44 units comprised of 20 000 soldiers throughout Germany and Iraq.
• Performed in receipt storage issue maintenance modification destruction and demilitarization of explosive items Handled finances and making purchases to maintain the store.
• Supervised lower grade soldiers and provided technical guidance to the soldiers in the accomplishment of their duties.
• Assisted in the preparation of transportation of ammunition ammunition components and explosives.
• Prepared complex ammunition malfunction reports.
• Ensured ammunition quality assurance/quality control procedures were followed.