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Desktop Support Resume Profile

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NY

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To provide an established company and it s customers with the best possible service with unlimited advancement opportunities within that company. Also provide a prove ability to learn new skills in a fast paced ever-changing industry.

Technical Skills

  • Desktop Support Documentation
  • Backup Recovery

Software

Microsoft Office 2003- 2010 - Word Excel PowerPoint and Access Virus and Spyware Removal Software Norton Macafee AVG Antivirus Windows Security Essentials Terminal Microsoft windows XP Vista 7 MacOS 10.0 10.9 Instant messsage software Mcafee Endpoint.

Hardware

Windows MacOS Macbook Pro Series 13 15 17 inch iMac 21 27 inch Computer Repairs Dell HP Apple IBM Acer Sony Printers Dell HP Cannon Lexmark Switches KVM and Routers and Firewalls Cable Installation Cat5 Cat6 Scanners Fax machines iPads iPhones iPods Projectors.

Networking

TCP/IP DHCP LAN Troubleshoot Network Connectivity Remote Desktop GotoMyPC Logmein installed and configure routers and switches Installed Network Printers

Browsers

Internet Explorer Firefox Chrome Safari.

Key Qualification

  • 5 years experience in Desktop support field
  • Excellent computer software and hardware installation skills
  • Experience in LAN and WAN installation

KEY QUALIFICATIONS

  • 5 years experience in DESKTOP SUPPORT field
  • A and MCSE Certified
  • Strong command over Microsoft Server 2008
  • Excellent computer software and hardware installation skills
  • Experienced in LAN and WAN installation

Confidential

Computer Instructor Intern/ Event Planner/ Building maintenances

  • Set up and Repaired computers for Senior citizen Dell Dimension series
  • Set up Network with printer sharing
  • Instructed Senior Citizens on how to use computers.
  • Develop creative ways to make technology more accessible to senior citizen.
  • Teach them the basic of using computers using mouse and improving their keyboard skill.
  • Creating email addresses for them so they can communicate with love ones.
  • Worked with event coordinator to set up event for the senior citizen.
  • Assist building manger in improving the building condition.

Confidential

Computer repair

  • Provide hardware and software insulation and upgrades
  • Loaded Software on desktop and laptops Microsoft Office 2004-2008 Windows XP/ Vista.
  • Installed and Configured Network printers Dell Cannon HP
  • Computer troubleshooting hardware and software

Work Experience

Confidential

Sales associate/stock/cashier

  • Process cash debit and credit transactions
  • Maintain stock and overall appearance of store to attract and retain customer
  • Manage returns and exchange at guest service.

Confidential

IT Help Desk Technician level 1

  • Provide software and hardware installation and upgrades.
  • Computer repair Dell HP Acer Apple Sony
  • Hardware installation Hard drives RAM CPU Graphics cards track pads speakers laptops Motherboards installation and replacement
  • Software installation Microsoft office 2003-2010 Windows XP Vista 7 8 MacOSX Adobe .
  • Provide support for clients via email ticketing system and cell phone. Up to 15 clients a day.
  • Break down system remove malfunctioning hardware and install new parts
  • Data Backup
  • Data migration Windows 7 migration
  • Configurations of laptops and smart phone Mac iPhone and Android

Confidential

Assembler/ Machine operator/ Maintenance assistant

  • Assemble light fixture.
  • Work on a press break bending parts for assembler line.
  • Run turrets and work with sheet metal
  • Work on drill press and modifying parts to be assemble.
  • Assisting with building maintenances such as
  • Repairing broken machine/ turret drill press bathroom and any other minor repairs that are needed to keep the build in top shape.
  • Assembling desk for line to work on.

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