Desktop Engineer Resume

OBJECTIVE

Obtain a challenging technical position where I can utilize my desktop engineering and technical support skills towards an opportunity with potential growth.

SUMMARY

Over 17 years of experience with providing technical support for client software, OS, and network issues.
Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users.
Excellent knowledge with Windows 32 - Bit / 64-Bit Workstation/Server OS Environments, Windows Registry, Active Directory, User Profiles, and Group Policies.
Proficient in the creating, testing, and deploying Application Packages, Software Updates, Windows OS, and Task Sequences using Microsoft SCCM 2012 in a large corporate environment.
Experience in creating custom scripts using Windows Batch, VBScript, and PowerShell for the automation of Windows Desktop Management.
Strong experience with creating software packages (MSI / EXE) using AdminStudio, Wise Package Studio, and related software packaging tools.
Able to create and maintain Windows OS images using tools such as: Microsoft Deployment toolkit (MDT), Windows Automated Installation Kit (AIK), Microsoft Application Compatibility Toolkit (ACT), and SCCM.
Able to develop support procedures, technical documentation, and training Technical Support personnel for the use and support of new products and systems.
Experience with supporting Confidential VDI Environments.
Excellent interpersonal, verbal and written communications skills for both technical and non-technical personnel.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer

Responsibilities:

Creating windows installer packages, custom scripts, and patches for companies SCCM 2012 environment.
Maintain standard operating system environment; OS Images, task sequencing, and hardware drivers.
Deploy applications and software packages to all departments using SCCM 2012.
Create and support VM’s used on Confidential VSphere Servers.

Confidential

Windows Packager

Responsibilities:

Confidential

IT Engineer

Responsibilities:

Confidential

Windows Administrator

Responsibilities:

Create an installation package based on installation instructions provided by other technical resources.
Determining special configuration for the application (registry keys, shortcuts, special permissions, database configurations, etc.…).
Document packaging process and test results.