OBJECTIVE

• Obtain a challenging technical position where I can utilize my desktop engineering and technical support skills towards an opportunity with potential growth.

SUMMARY

• Over 17 years of experience with providing technical support for client software, OS, and network issues.
• Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users.
• Excellent knowledge with Windows 32 - Bit / 64-Bit Workstation/Server OS Environments, Windows Registry, Active Directory, User Profiles, and Group Policies.
• Proficient in the creating, testing, and deploying Application Packages, Software Updates, Windows OS, and Task Sequences using Microsoft SCCM 2012 in a large corporate environment.
• Experience in creating custom scripts using Windows Batch, VBScript, and PowerShell for the automation of Windows Desktop Management.
• Strong experience with creating software packages (MSI / EXE) using AdminStudio, Wise Package Studio, and related software packaging tools.
• Able to create and maintain Windows OS images using tools such as: Microsoft Deployment toolkit (MDT), Windows Automated Installation Kit (AIK), Microsoft Application Compatibility Toolkit (ACT), and SCCM.
• Able to develop support procedures, technical documentation, and training Technical Support personnel for the use and support of new products and systems.
• Experience with supporting Confidential VDI Environments.
• Excellent interpersonal, verbal and written communications skills for both technical and non-technical personnel.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer

Responsibilities:

• Creating windows installer packages, custom scripts, and patches for companies SCCM 2012 environment.
• Maintain standard operating system environment; OS Images, task sequencing, and hardware drivers.
• Deploy applications and software packages to all departments using SCCM 2012.
• Create and support VM’s used on Confidential VSphere Servers.

Confidential

Windows Packager

Responsibilities:

• Assist with App-V packaging and testing rollout.
• Create documentation process, procedures, and templates for engineering team.
• Provide support for corporate MAC and Windows user environments.

Confidential

IT Engineer

Responsibilities:

• Provided automation for applying custom user environment configurations.
• Assist with remediation testing for all user applications.
• 3rd Level support for user technical issues.

Confidential

Windows Administrator

Responsibilities:

• Create an installation package based on installation instructions provided by other technical resources.
• Determining special configuration for the application (registry keys, shortcuts, special permissions, database configurations, etc.…).
• Document packaging process and test results.