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Help Desk Analyst Resume Profile

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SC

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Targeting Entry-Level IT Positions

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology equally successful in both team and self-directed settings and proficient in a range of computer systems languages tools and testing methodologies.

IT Experience

Confidential

Service Desk Representative

Responsible for providing first level service desk support to service parents students faculty and staff by answering phones emails solving problems and documentation in ServiceNow ticketing system. Filled software purchases by students and faculty/staff members.

Confidential

Service Desk Representative

Responsible for providing first level help desk support to service Confidential employees by answering help desk phones solving problems and documentation in CA Service Desk ticketing system.

Confidential

Help Desk Analyst

Provided first level help desk support to Service Confidential Confidential employees by answering help desk phones solving problems and documentation in Remedy ticketing system. Ran weekly and monthly statistical analysis of help desk activity.

Technology Summary

Systems

Windows 2000/XP/7 Novell NetWare Mac OS

Software

MS Office

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