Founder/Software Support/Web Page Consulting Resume Somerville MA - Hire IT People

TECHNICAL SKILLS

Deskside: CCNA OSX configuration and troubleshooting Windows deployments and migrations Microsoft AD & Operating systems Imaging PC s PXIE - Semantic Ghost, Drive Image XML SCCM 2012 - managed large groups of computers runningWindows

Networking: VTC (Virtual Training Company) Network Architecture MS SQL Data Center design and management Blockchain - Etherium VSphere - VM Management TCP, DHCP, Subnet configurations troubleshooting Monitoring Tools - Nagios Exchange Servers - Configured for Outlook

PROFESSIONAL EXPERIENCE

Confidential

Founder/Software Support/Web Page Consulting

Responsibilities:

SEO - Search Engine Optimization
Server / Backend configuration as well as FTP
Security Audits for front facing client web sites
Performance tuning - waterfall tests, java code serverside, image cache on server.
VPN and remote login configuration

Confidential, Somerville MA

Network operations/IT specialist

Responsibilities:

A startup where I was brought in to help build and maintain the Boston data center. Built and maintained an ever expanding array of hardware including switches storage servers and associated equipment Application support - including working with software engineers to diagnoses log and resolve issues.
Troubleshooting of various customer issues and logging the resolutions to a wiki Used IPMI to view and reboot servers, as well as work in conjunction with network admins. Tested Hdd's and Server Ram with software for errors.
Responsible for RMA (return merchandise authorization) for any piece of hardware or part that broke with respective vendor. Worked closely with the president of products on all projects related to the data center, sending daily as well as weekly updates, along with communicating throughout the day on issues using Skype IM, google hangouts and Gmail.
Scanned tech blogs for security vulnerabilities for the stack of software being used and notified Lead Network Engineer with updates. Worked closely with vendors for hardware orders/ replacements using ticketing system to track updates QA for client software
Testing Mimedia's product with different distro's of Firefox, Chrome, Safari, along with different AV's and OS's (64 + 32bit) Windows and Mac Service Packs Manage QA VM's using Vsphere remote access tool. Developed a troubleshooting tool that customers could use to diagnose difficulties using the product.

Confidential

Deskside Support/Local Admin

Responsibilities:

Windows 7 migration from XP
Troubleshooting of macintosh computers, including software upgrades NAS backups and peripheral support
Active Directory / Group Policy
Installed, upgraded and maintained software, Os’s and hardware in a Windows Environment
Troubleshot hardware and software issues
Maintained a database’s inventory of hardware and software
Helped manage vendor relationships
Priority support for senior leadership on site and remote
Lotus Notes - Configuration, Troubleshooting
Researched user support issues and evaluate hardware and software
Windows network and system management tools, Windows group policy, SCCM, Active Directory
Deployed security patches, updates and packages

Confidential, Cambridge MA

Desk Side Technician

Responsibilities:

Responsible for the deployment and allocation of laptops. Supported Window and Mac environment Windows Migration Project from XP to Vista Active Directory / Group Policy - Add and Deletion of Users accounts, resetting passwords This entailed making sure user’s files and programs and Lotus Notes profile had transferred over after their previous laptop had been imaged
Created helpdesk tickets with Oracle’s Siebel ticketing system Used Oracle -updated status of tickets Lotus Notes- Lotus Notes - Configuration, Troubleshooting AIMS-Global Asset and Information Management System -Transferred de-allocated laptops to a secure stock room
Application Virtualization Screening of all user’s recovered HDD’s against a destroy list Use of a Confidential to check Lotus Notes

Confidential

Configuration/troubleshooting

Responsibilities:

Responsible for scheduling all deployments and updating users tickets with notes. Used corporate directory and IT Knowledge Base Logged onto corporate server to download programs for users as needed

Confidential, Salem MA

Student IT User Support

Responsibilities:

Desk side support for the college's students and faculty, Worked primarily with Dell computers and Mac's - Laptops and Desktops Laptop deployments and repairs
Provided excellent customer service to all end users Cisco systems network experience including wireless VPN connections Connected and maintained various printers Supported approximately 5-20 help desk requests per day Installed Microsoft Office, XP, MacAfee anti-virus, with new computer initializations

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Founder/software Support/web Page Consulting Resume

Somerville, MA

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