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It Manager/director Resume

TECHNICAL SKILLS:

Software: SQL. JDE, Office 365, J&M Software, SOTI Mobile Control Center, Staylinked, TDF CRM, Freshdesk, Teamviewer, Track IT, QuickBooks, ACT, BES Server, Citrix, TourDeForce CRM/BI, SX.e

Platforms: Windows XP, Windows Vista, Server 2000, Server 2008, Server 2012, Windows 7, Windows 8, Exchange Server, Remote Desktop Administrator, Cisco VPN, Windows 10, Server 2016

Hardware: HP laptops and smart client terminals, Dell Laptops and Desktops, Dell Servers, Motorola Handheld Scanners (MC9590), Motorola AP s, HP Switches, Toshiba Phone System, Mitel Phone System

PROFESSIONAL EXPERIENCE:

IT Manager/Director

Confidential

Responsibilities:

  • Procurement - Hardware, Software, Vendor Partners
  • Responsible for website re-work and teh project management
  • Project management and liaison for new website build- with ecommerce functionality
  • Hardware support and troubleshooting - Internal
  • End User Training
  • Responsible for IT staff and employee development
  • ERP Upgrade Manager - Infor SX.eNew Technology research Support and communicate to executive level leaders regarding new technology solutions. Phone System Administration (Mitel)
  • Vendor Relationship Coordinator

IT Support Specialist

Confidential

Responsibilities:

  • Help Desk Manager (Freshdesk Ticket Tracking)
  • Project lead on Handheld Scanner Implementation (warehouse) and TDF CRM/BI implementation (office personnel)
  • Hardware support and troubleshooting
  • Lead End User Technology Trainer
  • Manage IT procurement and vendor relationships
  • Barcode and warehouse management troubleshooting

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