IT Support Technician Resume Louisville, KY - Hire IT People

PROFESSIONAL SUMMARY

IT professional with over 16 years of High - level patience, empathy, and courtesy in dealing with customers Knowledge of ITIL and its best practices
Experience as a Technical IT Trainer, Experience in VM Virtual Box. Experience in repairing Desktops and Laptops.
Experience in Imaging. Experience in hardware Upgrades Experience in Microsoft Application troubleshooting.
Experience in Break - Fix. Knowledge of SCCM, Sharepoint.., Experience in of Active Directory. Experience working in several ticketing systems, including Remedy, Clarify, and Service Now

PROFESSIONAL EXPERIENCE

IT Support Technician

Confidential, Louisville, KY

Responsibilities:

client interactions and customer service. Administer Windows security including antivirus (Symantec); encryption (Bit Locker);
Provides moderate technical support to customers needing assistance via telephone and email with software troubleshooting.
Remote access, VPN support, and other IT related service/support requests. Windows imaging, Windows XP,
Windows 7.
Configure, deploy, maintain, troubleshoot and support computer workstations, printers, phones.
Fulfill customer requests to install software.
Complete desktop related projects as assigned (e.g. Add/Change/Remove equipment, office moves, etc.).
Assist end users with password changes using Active Directory.
Troubleshoot network problem.
Participate in an on-call rotation.

IT Field Technician

Confidential, Louisville, KY

Responsibilities:

IT support for Dental Offices, Worked with multiple practice management dental software programs,, intraoral and extra oral cameras and all business related equipment such as printers, scanners, and fax machines.
Data transfer for new deployments

IT Support

Confidential, Louisville, KY

Responsibilities:

Employment Duration 18 Months Honeywell Security & Aerospace Louisville and Urbana, OH. Full fill customer requests.
Windows imaging, Windows XP, Windows 7 troubleshoot and support computer workstations.
Respond to assigned incident tickets, providing professional diagnosis and resolution of technical problems related to supported devices with minimum disruption to computer system users

Laptop Repair Technician

Confidential, Louisville, KY

Responsibilities:

Toshiba Laptop Troubleshooting. Repair laptops back to factory standards, at their service centre in Louisville

Desktop support for Kindred

Confidential, Louisville, KY

Responsibilities:

Computer Trainer

Confidential, Louisville, KY

Responsibilities:

I Trained Nursing staff in Corbin, KY, Lexington, KY & Louisville, KY., how to use single sign-on.

Deskside Support

Confidential, Louisville, KY

Responsibilities:

Providing professional diagnosis and resolution of technical problems related to supported devices with minimum disruption to computer system users.
Respond to assigned incident tickets, resolution of technical problems to computer systems.
Complete desktop related projects as assigned (e.g., Add/Change/Remove equipment, office moves, etc.)
Windows imaging, Windows NT, Windows 98, Windows 2000 I Windows XP
Support install Pro-E Cad Software for engineers Experts Exchange,
Helping clients in a live chat to solve PC issues.