PROFESSIONAL SUMMARY

• Performance - driven and resourceful professional offering 15+ years of success leading local, remote, and offshore teams while delivering skillful IT services to multiple clients in the Healthcare
• Pharmaceutical industry. Self-confidently lead and maintain high performance of software asset management, depot services, desktop support and mobility support to top corporations.
• A proven track record of carefully analyzing processes and operations to locate multi-million dollar levels of savings.
• Command track record of developing and delivering impactful technical and business solutions that drive revenues, productivity, and reduce costs to multiple clients.
• Analyzed software maintenance renewals to achieve cost savings of $500,000 in 2015 at HCSC.
• Improved the accuracy of budget forecasting by implementing an annually software maintenance renewal program for business owners.
• Attained IAITAM CSAM .
• A proven track record of carefully analyzing processes and operations to locate multi-million dollar levels of savings at Confidential .
• Managed all efforts in ensuring the transition and transformation initiative for Global IT Asset Acquisition for Hospira Pharmaceuticals.
• Achieved financial targets and company goals throughout 12-year tenure with Capgemini.
• Streamline processes, controlled cost, and enhanced operations for Confidential .
• Lead monthly reconciliation process for database accuracy that exceeded expectations.
• Accomplished the highest monthly Customer Satisfaction rating as a leader of IT Asset Management.

PROFESSIONAL EXPERIENCE

Software Asset Manager

Confidential, Chicago, IL

Responsibilities:

• Analyze current processes prior to capitalizing on areas of improvement for transparency regarding vendor contracts and software licensing through the use of self-audits and data entry audits.
• Leverage prior experience and to provide comprehensive assistance for software contract review.
• Further assisted with direction throughout the negotiation process to provide analysis and verifications of requirements and compliance.
• Managed high value vendor portfolios to provide insight regarding compliance and overall cost reduction for licensing and maintenance for high risk vendors.
• Regularly reviews current operations and strategies to locate any savings opportunities for renewals and software licensing.
• Coordinates with the technical steward to determine the most effective strategies for the portfolio’s value, track compliance, and financial risk.
• Performed annual true-ups and software audits for both vendor and self-audits.

Global IT Asset Acquisition Manager

Confidential, Lake Forest, IL

Responsibilities:

• Managing all efforts in ensuring the transition and transformation initiatives for the Global IT Asset Acquisition.
• Manage all IT assets globally to determine ownership throughout transition to acquire assets from current outsourcing company.
• Conducted audit activities to determine ownership throughout transition of IT Asset Acquisition.
• Established and developed relationships with stakeholders, including senior management, end-user teams, infrastructure teams, and outsourced vendors.
• Collaborated with delivery leaders, transition leaders, program/project managers, service managers to minimal cost and risks associated with the IT Asset Acquisition.

Helpdesk/Asset Support Analyst

Confidential, Chicago, IL

Responsibilities:

• Provide IT Asset Management services for transitioning to Altiris Asset Management conversion.
• Provide hardware, software, and asset tracking support to approximately 2000 users on Windows 7 operating systems.
• Successfully ensured all service tickets are addressed and resolved in a timely manner per SLA.
• Extensive knowledge of inventory asset tracking systems, asset methodologies and life cycles.

IT Asset Manager

Confidential, Northbrook, IL

Responsibilities:

• Leader of 5 remote and offshore employees including and mentoring of Asset Management staff.
• Successfully maintained Full Life Cycle management of 25,000 IT hardware assets valued at $25M
• Manage asset compliance and risks which included all audit activities.
• Collaborated with delivery leaders, transition leaders, program/project managers, service managers, asset managers, procurement managers, and configuration managers to facilitate business needs.
• Ensured cost-effective management through advanced working relations with vendors.
• Extensive knowledge and experience with ITIL and ITAM best practices.
• Ensure quality delivery of full life cycle management of records and databases containing information regarding licenses, warranties, and service agreements for IT hardware and software assets.
• Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
• Successfully coordinated and/or project planned physical inventory activities at customer locations
• Extensive knowledge of inventory asset tracking systems, asset methodologies and life cycles

Desktop/Field/Mobile Support Analyst

Confidential, Northbrook, IL

Responsibilities:

• Provided hardware and software support to approximately 3000 users on Windows 2000, Windows XP and Windows 7 operating systems
• Troubleshoot hardware issues, provided software installations and hardware replacement
• Successfully provided level 2+ support, including maintaining, administer, troubleshooting and resolution of reported incidents and other request for all Blackberry and Air cards devices
• Successfully created and maintained all end-user support operational processes, procedures, workbooks, and manuals for Astellas Pharmaceutical
• Successfully worked with a team to upgrade to Lenovo laptops from Windows XP to Windows 7 for approximately 1200 end-users
• Successfully maintained liaison with service providers including ATT, Verizon
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Responsible for executive support for Senior Management
• Successfully ensured all service tickets are addressed and resolved in a timely manner per SLA
• Provide support during off site department meetings
• Successfully provided support for Video Conferencing and Cisco VOIP phones