Front Office Support Technician Resume New York, NY - Hire IT People

SUMMARY

IT Support Technician with broad experience in helpdesk operations and market data support.
Seeking a challenging and rewarding technician position in a pleasant working environment that will allow me to contribute my skill set and experience.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Front Office Support Technician

Responsibilities:

Support Trading applications: Fidessa(ITP, CTAC, USTP), TT(XTrader), Bloomberg Reuters, CQG, Whentech, WebIce in all trading groups(Commodities, Equity, FX, Fixed Income) of about 300 Users.
Work in Front line helpdesk for all PC related issues and builds.
Coordinated training for all Fidessa users, PC builds and installations.
Work on Etrali phone systems including installations of lines and tape backups.
Blackberry Enterprise Server support with activations and deployments of devices.
Troubleshooting MS Office Applications.
Troubleshooting Lotus Notes Email.

Confidential, New York, NY

Helpdesk/TradeFoor Support Technician

Responsibilities:

Assist MFGlobal/Pioneer Traders on the NYMEX, COMEX and NYBOT Trading floors.
Supporting Trading Applications TT, CQG, Whentech.
Support IPC phone system punching down lines and configuring LAC numbers into system.
Support phone system reconfiguring lines and voice mails for users.
Support back office PC traders and back office users.
Assisted networking team with installation of networking equipment.

Confidential, New York, NY

Helpdesk Technician Level II

Responsibilities:

Cover trade floor Helpdesk for NYMEX and COMEX floors (together about 2000 users).
Cover back office Helpdesk: Issue trouble tickets and delegate work orders.
Support applications such as: TT (XTrader), Globex, TMS, NEON, and OLTE, TOPS, Bloomberg, MSOffice 2003 & 2007, Windows 2000 Pro & Server, Windows XP, Compusec.
Active Directory Administration.
Assist with new employee build and roll outs of new equipment.
Using Altiris to remotely administer machines and deploy jobs.
Build & Update images for disaster recovery.
Install, configure, and troubleshoot Blackberry devices for users.

Confidential, New York, NY

Senior Desktop Support Technician

Responsibilities:

Monitor, manage, and support all file servers in the Investments Domain.
Cover Tech Support Helpdesk for about two hundred users.
Troubleshoot trade applications such as Bloomberg, Tradeweb, Reuters Brigestation.
Configure, build, and repair computers for all Users and Customers.
Troubleshoot Lotus Notes e - mail.
Create and test computer images using Symantec Ghost for alternate workspace, DR.
Install and troubleshoot Blackberry Handheld Devices.

Confidential, New York, New York

Network Support Technician

Responsibilities:

Covered technical support help desk providing Level Three technical support, remotely troubleshooting a wide range of financial trading applications such as Bloomberg, Redi Plus, Instaquote, ILX, and Reuters as well as various network issues such as passwords.
Share permissions across multiple domains for the internal network (spread over twenty three sites) and remote Citrix and VPN users.