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Technical Support Representative Boca Rat N, FL

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SUMMARY:

Seeking a position where I can use my skills, with the purpose of improving in my professional life as well as improve the development of the company and relationships with our customers

1/2 Years of Experience on:

  • Troubleshooting Office 365 platform
  • DNS Management
  • MX Record Configuration
  • Outlook client
  • Outlook set up in O365
  • DirSync Deployment and Troubleshooting
  • Autodiscover Setup and Troubleshooting
  • Exchange Server 2007/2010/2013/2016
  • Setting up O365 from scratch with configuration and deployment
  • Tenant configuration set up

COMPUTER QUALIFICATIONS:

Windows 7

Windows 8.1

Windows 10

Windows Server 2008

Windows Server 2013

Windows Server 2016

Mac

Pc Assembly

Diagnostic

Troubleshooting

Upgrades

Cabling (Twisted Pairs)

LAN Configuration

Task Manager

TCP/IP

Switching Configuration

EMPLOYMENT EXPERIENCE:

Confidential, Boca Ratón, FL

Technical Support Representative

Responsibilities:

  • Provide guidance and technical support to customers who have purchased Office 365 based on their needs by phone call, mail and remote session.
  • Guide to the customer in the installation of Office Pro Plus 2016 and troubleshoot Office Pro Plus 2013 & 2016 activation issues on their computers.
  • Assist customers in setting up their Microsoft Office 365 Small Business, Business, Academic and Enterprise accounts.
  • Support customers setting up the Office 365 DNS records into their Domain Hosting Providers.
  • Assist to customers configuring their Office 365 Exchange Online email accounts in the Outlook clients 2010, 2013 and 2016.
  • Assist customers configuring Exchange ActiveSync and troubleshooting connection issues of their Office 365 email accounts in their mobile devices: iOS, Android and Windows Phone, also to IPad and Mac.
  • Provide support to the customers syncing objects, setting up the attributes, soft - matching and hard-matching from users in the on Premise Active Directory.
  • Troubleshoot user’s password synchronization issues on Premise Active Directory.
  • Troubleshoot mailboxes migration issues to their Office 365 accounts such as IMAP, Cut-over, Stage and Hybrid move request migration.
  • Troubleshoot Outlook 2010, 2013 and 2016 connectivity issues with the Exchange Online Server.
  • Work with customer to solve emergency issues as service interruption and reduce business impact.
  • Support the customers by using Azure Active Directory Module for Windows PowerShell commands depending on technical issues.
  • Provide support to customers obtaining organization reports via Office 365 Admin Center or by PowerShell commands to export CSV files.
  • Troubleshoot customer’s mail flow issues by doing message traces, verifying MX record, rules and connectors.
  • Assist customer in setting up email Archiving, Litigation Hold to prevent emails and data lost.

Confidential, West Palm Beach

Commercial Bank Teller

Responsibilities:

  • Customer service in all operations of personal or business bank accounts.
  • Payment and collection of national and foreign bank transfers.
  • Exchanges of all national and foreign currencies
  • Specialized knowledge in verification and legitimacy of banknotes and coins.
  • Box of bank boxes and ATMs.
  • Skills in banking operating systems and basic computer skills.

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