Professional Summary

IT professional with more than 20 years experience and Bachelor Degree in Management Information Systems. First ten years included a diverse background in Mainframe Programming PC Hardware and Software Support Network Administration and Training. Majority of career spent analyzing developing implementing training and supporting new solutions and processes in the Business Units and IT. Adept at International travel and working effectively both independently and within virtually dispersed teams across many time zones.

Technical Summary

Specialties Strong working knowledge and experience in multiple IT disciplines including Business Analysis System Analysis Process Management Process Improvement Requirements Management Website Development Stakeholder Management Project Management Change Management Marketing Resource Management Communications Training Roadmap Development and Portfolio Management

Tools Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft SharePoint Microsoft Lync Microsoft Outlook ARP Artemis Resource Planner SCPR Solution Cost Planning and Reporting DocLib QPR Accept360 Remedy Lotus Notes ePDM enterprise Product Data Management and Qlikview

Professional Development

• Nokia Continuous Process Improvement CPI 7
• ITIL Service Management Foundation v2.0
• Business Analysis Fundamentals
• Business Process Management
• Business Process Modeling
• Business Process Improvement
• Requirements Modeling Essentials
• ITIL Service Management Foundation 2011

Professional Experience

Confidential

IT Operations Development Manager

• Responsible for analysis development modeling deployment training governance and support of IT Product Creation Process and sub-processes to IT EAPM sub-unit comprised of 50 Product teams and 8 Architectural teams
• Represented Nokia IT s Enterprise Architects Product Managers and Platform Managers in the collaborative development of Nokia IT s Short Term and Medium Term Resource Management Processes
• Successfully implemented Nokia IT s Short Term and Medium Term Resource Management Processes and Governance Models in the IT EAPM sub-unit
• Continued collaboration with Nokia IT s Resource Management Process Owner ensuring that we had a compliant process and that our needs were met
• Performed Resource Manager responsibilities for the Enterprise Architectural Services
• Created and facilitated a Demand and Supply process and tool for the Enterprise Architectural Services that captured the resource capacity requests and allocations resulting in optimal utilization of resources
• Prepared Short Term Resource Management planning reports at Director level for Products and Platforms
• Continued
• Through detailed monitoring and analyzes of IT s Product and Platform portfolio improved the accuracy of Business Benefits Realized reports
• Oversaw the deployment and implementation of Nokia IT s Accept360 tool and localized Requirements Management processes for the Product and Platform teams
• Proven contributor in the development and implementation of Nokia IT level Product Roadmap template roadmap process framework roadmap repository and governance model

Confidential

• Performed Business Analysis Process Management Document Management Website Development Content Management IT Communications and Training for the Operational Development Team in Confidential
• Responsible for development standardization deployment and governance of the Product Roadmap process framework Product Roadmap template maintenance guidelines and repository through collaboration with Business Owners and IT Product Managers
• Analyzed developed maintained communicated and published the platform creation process known as the Platformization process
• Gathered consolidated maintained published and communicated the Product Release Data in the Master Release Plan
• Designed website pages created content requirements and governance models for the Product Websites of 40 Product teams
• As member of Nokia IT s Requirements Management Task Force contributed to the development of Nokia IT s Requirements Management Process
• Facilitated a quarterly Forum targeted to Product Managers informing them of new Roadmap template updates the roadmap process framework roadmap repository and guidelines on maintaining the Product Roadmap. Communicated updates to and gathered requirements for Nokia IT s Product Creation Process Platformization process and Master Release Plan

Confidential

• Performed Process Analysis Requirements Management Project Management Process Management Tool Configuration Training and Support as a member of the IT Management Solutions Unit.
• Participated in an IT wide Requirements Management Program as a Project Manager deploying the process to Product Managers and their teams
• Localize the process configured the Requirements Management tool ePDM and trained each team on their localized process in the ePDM tool
• As part of Nokia IT s Requirements Management Process group contributed to process development by translating requirements and collaborative decision making with Requirements Management Process Owner
• Elicited requirements for the Requirements Management Process and ePDM tool
• Continuous collaboration with Configuration Owners and Product Managers to ensure requirements are being implemented and to learn of updates to the ePDM tool
• Facilitated monthly Forum targeted to Product Managers communicating changes to Requirements Management Process and ePDM tool status and calculated metric values of Requirements
• Collaborated with the Manager of Process Development in creation of metrics for the process

Confidential

• Set the customer s expectations in terms of estimated development time testing training documentation support model and costs.
• Translated business requirements into technical requirements for the Developers and managed their iterative development projects costs and schedule ensuring all project deliverables were met
• Proposed new solutions and researched alternative solutions by collaborating with Global Business Owners to ensure new proposed solutions weren t duplicating efforts
• Met with Stakeholders of new application development requests gathered business requirements identified problems analyzed current processes and systems
• Performed Business Analysis Requirements Management Project Management and Stakeholder Management from the Business Communications Applications team in Confidential.

Confidential

• Developed all courseware and instructed classes on several of Nokia s Lotus Notes Common Tools Website Builder s Toolbox TeamRoom
• Established and facilitated a monthly Lotus Notes Forum with GroupWare Support Analysts and Desktop Support Analysts training them on Lotus Notes support and administration
• Provided Lotus Notes Administration responsible for rolling-out all new Lotus Notes applications

Confidential

Systems Analyst

Implemented and administered the Lotus Notes Network utilizing TCP/IP and IPX/SPX over a Wide Area Network on seven servers including dial up connectivity. Maintained system backups with Arcserve and utilized Inoculan for virus protection on servers and clients

Confidential

• Contracted through Confidential Help Desk Analyst
• Developed a Lotus Notes based Software Request and Tracking application. Supported Lotus Notes Novell NetWare Microsoft Windows and Office Remedy and Norton s Anti-Virus

Confidential

• Contracted through Confidential Help Desk Analyst / Help Desk Lead
• Performed Novell LAN administration trained Help Desk Analysts maintained Customer Tracking software and provided monthly statistics of Help Desk performance. Performed research collected data standardized workstations validated systems trained and supported users in a site-wide rollout of a Standardized Operating Procedures System