Desktop Support Resume Profile

OBJECTIVE

Seeking an opportunity to begin a career in Computer Networking where I am able to make a strong contribution to an organization by exceeding set goals for the overall concept of meeting consumer demand and the continuation of the development of professional skills.

Desktop Support Application of business software using MS Office customer support help desk applications report generation problem diagnosis and resolution

Network Network infrastructure including the TCP/IP protocol suite the OSI model topologies and network hardware use and configuration of network monitoring tools and cabling techniques

Network Security Application of network security concepts including basic cryptography communication / infrastructure security and operational/organizational security coverage of firewalls DMZ security policies authentications authorization VPN concepts encryption methods internal and external threats malware spyware and viruses

MS Operating Systems Installation and configuration including MS Office Suites Windows XP Vista Windows 7 and 2003/2008 Server.

WORK HISTORY

Desktop Support / Win7 Rollout

Confidential

Used Yales Service Now ticketing system.
Windows 7 imaging
Used Windows Easy Transfer and Snapshot for backing up users data.
Set up clients Outlook and Citrix for EPIC program.
PC Maintenance
Troubleshooted various Printer / Win 7 issues
Tivoli setup
Used Bitlocker and PGP to encrypt machines

VM Desktop Support/Win7 Rollout

Confidential

Used SCCM to capture and restore data from XP to Windows 7.
Used Remedy and HPSM for VM Desktop Support to help resolve connection issues and building Virtual machines on Vshpere
Used VMWare VSphere for monitoring building and fixing various hardware related issues for VM s
Familiar with using Citrix and RDP for accessing the VM s
Assisted in Windows 7 Deployment.
Windows 7 and XP imaging.
Windows 7 and XP troubleshooting.

Sale Associate / IT Specialist

Confidential

Provide specialist competence within the computer systems function to maximize efficiencies across all departments to meet the identified customer demand.
Maintain high level of proficiency in store systems and PC skills and awareness of technology.
Diagnose system problems and make recommendations on resolution.
Establish good routines to ensure effective system use.
Complete general routines and ensure housekeeping is of the highest standard.
Maximizing sales and profitability by ensuring area of responsibility is clean tidy fully stocked and correctly priced.
Assisted in Windows 7 Deployment.
Windows 7 and XP imaging.
Windows 7 and XP troubleshooting.

Package Handler

Confidential

Load and unload packages quickly and efficiently.
Move products and materials by hand or with basic material handling equipment.
Safely handle fragile dangerous and/or hazardous products.

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