SCM Engineer Resume

SUMMARY

Results driven systems engineer with over 15 years of experience providing enterprise client infrastructure solution design, development, and integration. Skilled at complex problem solving methods in large - scale, global corporate IT environments. Motivated to improve end-user IT experiences by minimizing end-user downtime, reducing issues within mission critical corporate systems, and streamlining IT processes through both custom and “common off the shelf” automation technologies.
Exceptional skills in creating solutions that increase both operational efficiencies and quality of end-user experience. Qualified administrator across multiple platforms including Active Directory, Group Policy, Virtualization, SCCM, and image/software deployment in an ITIL supported environment. Excellent interpersonal, communication, and project planning skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

SCM Engineer

Confidential

Responsibilities:

Address Software Configuration Management issues in coordination with developers and system engineering teams.
Implemented code builds and automated software deployment and system configuration procedures
Application Lifecycle Management for Agile, Scrum, and Waterfall methodologies
Server standup automation including build and configuration.

SCCM Administrator

Confidential

Responsibilities:

Extensive experience in design, installation and administration of Microsoft System Configuration Manager 2007-2012
Full application lifecycle management: Develop, implement and enforce packaging standards, practices and procedures.Managing the global distribution and implementation of in-house applications and third party software, including any upgrades or new releases.
Operating system deployment leveraging SCCM and MDT to create and maintain a single hardware and software independent Windows image allowing for full customization capability for each business unit while still conforming to a standardized central IT framework.
Windows security and 3rdparty software updates deployed with WSUS, SCCM, and SCUP (System Center Updates Publisher)
Group Policy and Active Directory object management
Tier 3 End-user support and documentation

Lead IT Support engineer

Confidential

Responsibilities:

Network, Server, Desktop, & VoIP support
Management and administration of Enterprise Windows 2003 Active Directory infrastructure with over 10, 000 objects. Work with Active Directory issues such as: logon failures, account lockouts, network connectivity, DNS and WINS name resolution, authentication problems, folder and printer permissions, WSUS, RIS, Group Policy Modeling
Daily phone and on-site support of end users covering any IT related issue including: application issues, hardware problems, operating system issues, network connectivity over Cisco switches and routers, Shoretel Enterprise VoIP Phone system issues.

IT Tech/ systems administrator

Confidential

Responsibilities:

Desktop Support Technician / Application Systems Administrator in not For Profit corporate / Educational IT department with responsibility for support of 200+ computers, laptops, PDA’s & printers across multiple locations for 450+ users.
ITSM Systems Administration for IT & Facilities helpdesk applications, full desktop & laptop support, Website Administration & Web Reporting, User Administration, & Training.
Level 1 Help Desk for software company specializing in Asset / Service Management
Track & Route Incoming calls to corresponding technology groups
Customer follow-up and review