Field Service Technician Resume

SUMMARY:

Provide entry level maintenance, installation and service ofIGT equipment. Responds to dispatches and drives to customer locations within theHampton/Newport News Virginiaarea. Delivers suppliestoinstall, remove, or repair lottery equipment and communication devices.

COMPETENCIES:

Communication, Customer Focus, Performance & Results Orientation, Personal Energy, Planning & Organization, Problem Setting and Solving, Self - Management, Team Working

PROFESSIONAL EXPERIENCE:

Confidential

Field Service Technician

Responsibilities:

Perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location
Follow company policies to accurately confirm, accept and close service calls via automated dispatch system
Appropriately document service activity according to site policy
Process and maintain consumables inventory according to site policy
Properly package and ship defective self - service equipment to central repair facility
Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location
Accurately maintain, stock and document equipment, parts and consumables inventory
Document retailer installation, changes and removals
Follow procedures for returning defective materials to Central Repair facility (RMA Process)

Confidential

Field Service Technician

Responsibilities:

1 or more years of experience in a customer service related position
1 or more years of experience in technical repairs preferred or a demonstrated aptitude for trouble-shooting and repairing technical equipment
Minimum lifting requirement 75lbs
Must have the ability to climb ladders and work at heights, as well as, clearly differentiate colors
Candidate must reside in either the greater Danville or South Boston areas of Virginia
Ability to work autonomously, as well as, be a contributing member of a team
Must have a clean motor vehicle record (MVR), be able to pass a criminal background check, pre-employment physicaland drug screening

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