It Helpdesk Support Technician Resume
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SUMMARY
To acquire a challenging position where I can utilize my training, skills and education, while making a significant contribution to teh company.
TECHNICAL SKILLS
- Proficient in MS Office 2007, 2010 & 2013
- Proficient in Microsoft Windows OS XP
- PowerPoint, QuickBooks, Excel, Access, InfoPath Design 2013, Outlook 2013, Lync 2013
- Ellipse Citrix, Dame Ware Mini Remote,Trapeze V.10 & OPS, Sumtotal, Java
PROFESSIONAL EXPERIENCE
Confidential
IT Project Coordinator for Ohio & Kentucky,
Responsibilities:
- Coordinate appointments and manage roster of up to 5800 end users for PC & MDT refresh.
- Recruit IT technicians for year long contracts to assist wif PC & MDT refreshes.
- Delegate work requirements by orienting, training, assigning, scheduling and coaching employees. Resolving IT operational issues.
- Performing IMACs wif Service Level Agreement objective, identify work process improvements and completing all related administrative duties.
- Handle yearly budgets for multiply projects dat are assigned. Perform all functions dat are associated wif processing travel request including travel reimbursements.
- Coordinate and arrange daily and weekly conference calls wif upper management and deskside technicians.
- Travel monthly to different sites in Ohio & Kentucky, but usually work remotely from home.
Confidential
IT Helpdesk Support Technician
Responsibilities:
- Installing and configuring computer hardware and operating system and applications.
- Provide over teh phone troubleshooting support and respond to helpdesk ticket.
- Backing up system software. Assist wif monitoring window servers/SQL support.
- Troubleshooting tickets created through SCCM. Imaging and re - imaging windows using SCCM. Use active directory to setup new user account profiles, password reset, and account removals.
- Install Window 7 updates, local printers, firewall and security software (Sophos). Install/upgrade computer software (McAfee ePo).
- Installing fiber optic cabling in data center, racking shelves and stacking servers and process decommission equipment.
- Perform network application testing, deployed VoIP phone software throughout teh company.
- Aide in training transitional employees from regular core work to IT compatible duties and providing other technical support to employees when needed.
Universal Banker
Responsibilities:
- Open & Close accounts perform procedures & practices, set investment appointment wif clients, completed banks monthly audits, coached employees when needed and created employee’s scheduling.
Confidential
Fraud Analyst
Responsibilities:
- Outbound calls to customers & personal bankers to verify wire transfers, quick pay and bill payment were legitimate. Investigated fraud transaction and IP addresses, made stop payments on customer’s accounts.
Customer Service/Online Banking Rep
Responsibilities:
- Inbound calls from customers to setup online access, verified funds on accounts, cross-sell mortgage loans, personal loans and auto loans, unlock/reset online passwords.
Customer Service Supervisor
Responsibilities:
- Open & closed office, approved payday loans to customers, trained new hires, evaluated employees performances, set guidelines for marketing strategies, discipline employees, verified funds on customers’ accounts, provided assistance and support (coached).