Independent Contractor Resume

PROFESSIONAL EXPERIENCE

Independent Contractor

Confidential

Responsibilities:

Built and deployed images for Windows 7, 10, Server 2013, 2016
Windows Security patching for financial industry, 4000 endpoints
Designed and built SCCM infrastructure from ground up (servers and distribution points)

Confidential

Endpoint Engineer

Responsibilities:

Windows security patching for 6,000 Workstations and Servers
Customized application and package creations for Microsoft and third party software (Adobe, Firefox, Chrome, Proprietary applications)
SCCM servers maintenance for Primary server, Management/Distribution Points - space allocation, performance issues, content validation

dvantage Systems, Contractor

Confidential

Responsibilities:

1 of 3 SCCM engineers responsible for SCCM package creation and distribution for 50,000 endpoints, 80,000 users
Deployed Microsoft security patches, third party applications
SCCM client side troubleshooting and remediation
Symantec Endpoint Protection (SEP) client remediation
SEP Administration
BitLocker/Dell Data Protection Encryption (DDPE) client remediation
Dell Credant Shield, DDPE/BitLocker Administration
Citrix XenApp - user session management
Office 365 migration

Confidential

Infrastructure Engineer

Responsibilities:

Confidential

Technical Support

Responsibilities:

Altiris Administrator- 3d party and Microsoft software and security updates implementation and rollouts
SCCM Administrator- currently migrating from Altiris to SCCM solution
Active directory- user management, permissions
Software migration and implementation - updated, migrating, rolling out Factset, Bloomberg, Lotus Notes, Outlook, MS Office, Windows XP, Windows 7, windows 8 applications and operating systems
Helpdesk ticketing software- Remedy, Footprints, proprietary systems
Troubleshoot hardware and software issues for printers, desktops, PCs, laptops, tablets, iPhones, Blackberry
Citrix- Application, vpn support
Windows XP, Windows 7, Windows 2008 Server support
Desktop, laptop, mobile device support for on-site and remote clients
Software packaging, deployment, installations, upgrades
Hardware maintenance for printers, desktops, laptops
Monitoring critical servers and server tasks
Resolving time-sensitive critical issues for tasks being monitored
Bought, rehabilitated, and sold investment properties
Owned and maintained 5 multi-family residences for profit

Confidential

Technical Support

Responsibilities:

Point of contact for 33% of company’s client base
Provided phone support to over 50% of company client base
Performed on-call duty, responding within 15 minutes of paging calls
Created remedy ticks for noledgebase
Customer Support Team Lead for the last 6 months at position
Managed Microsoft Exchange Server- created email accounts, distribution lists, groups, calendars etc…
Provided Tier 1 and 2 level desktop support to 250 users;
Ran data and phone lines, punched down data, voice, and network cabling;
Resolved hardware and software issues on computers, printers, digital cameras, and PDA’s