TECHNICAL SKILLS

• Windows 10 Windows 7
• CECOM LRAS3 SCAP
• ATO SIPRNet eMASS POA&M
• STIGs DREN Network DSN - Voip Switch
• RMF process.
• Outlook, Java, Microsoft Software, CAC
• Security+ CCNA CCNA-Security eMASS v5.4

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Install Windows 10 Operating Systems on Government laptops for Confidential users.
• Manage on Sensitive Items Inventory with supply team.
• Support and work with Confidential staff and Officer in Charge (OIC).
• Support network communications equipment for Confidential Annual Training.
• Pending to attend Information Systems Management Officer course.

Confidential

Responsibilities:

• Install Windows 7, 10 Operating Systems on Government desktops and laptops for Battalion users.
• Communicate with Executive Officer and Company Commanders to solve any IT equipment issues.
• Support troubleshooting on government computers, printers, network access and/or CAC login and user access issues.
• Add NIPRNet machines into Organizational Unit (OU).
• Manage and track required trainings for Confidential account holders on ATCTS.
• Support of network connections and radio communications of Battalion Annual Trainings.
• Train and work with 3 Enlisted Soldiers (25 Series) to accomplish Confidential tasks.

Confidential

Responsibilities:

• Install Windows 7 OS on Government desktops and laptops for Confidential users.
• Help on in - processing to create or transfer to Confidential from another unit.
• Support troubleshooting and advising on internet connections, printers, CAC login issues, and any issues related computers on government computers or personal computers.
• Perform installation of CAT 5 cables. Create, unlock, and manage user accounts in the Active Directory during Annual Training.
• Perform cabling using CAT 6 on Catalyst 2960 Switch through patch panel during Annual Training.
• Perform configuring on Catalyst 3650G Switch to operate Confidential Confidential owned TechNet connectivity with Confidential Confidential Team.

Confidential

Responsibilities:

• Manage and supervise 15 - 20 Signal Soldiers to perform and train signal equipment.
• Conduct initial counseling Confidential Soldiers for expectation of Confidential Confidential.
• Issue Confidential level OPORD to Confidential Sergeant to conduct and complete trainings.
• Communicate with Commander and Executive Officer to perform the unit trainings.

Confidential

Responsibilities:

• Support and advise IA matters for Government employees of the CECOM Software Engineering Center.
• Support Long Range Advance Scout Surveillance System (LRAS3) Risk Management Frameworks (RMF) for 3 years Authorized to Operate (ATO) on SIPRNet eMASS.
• Provide support of Certification and Accreditation (C&A) processes, including writing, reviewing the LRAS3 Plans of Action and Milestone (POA&M).
• Conduct Security Content Automation Protocol (SCAP) Scan and apply automated Security Technical Implementation Guide (STIGs) on DREN Network in LRAS3 boundary.
• Conduct Nessus scan on LRAS3 system for achieving ATO.
• Apply manual STIGS to the LRAS3 for ATO approval process.
• Update and patch Software of LRAS3 and 2GF Develop and Test DREN workstations in the boundary.
• Create and update LRAS3 boundary Network Diagrams for Windows 10 migration in the lab.
• Conduct monthly backup process for LRAS3 Development workstations.
• Brief LRAS3 IA status to Government project lead in the bi-weekly meeting.

Confidential

Responsibilities:

• Manage Manpack Radio systems ATO and IATT approval process.
• Communicate with vendors and NSA to support and track on NSA Type 1 Certification.
• Provide support of C&A processes, including writing, reviewing Manpack Radio systems POA&M.
• Conduct Nessus scan on Manpack Radio for ATO approval process.
• Apply manual STIGs on the Manpack radio for ATO approval process.
• Coordinate with Manpack and Rifleman Radio Systems and Test Engineers to gather required documents to support RMF process.

Confidential

Responsibilities:

• Support and advise the DISA Connection Approval Office customers.
• Review submitted packages for the government to grant Approval Authority to Connect (IATC/ATC).
• Check the connection of routers, IDS/IPS, Firewall correctly and make sure customers to use proper and approved equipment on Topology.
• Perform Connection Approval Process assessments of C&A documentation, DIACAP, DSN-Voip Switch, and RMF packages on NIPR (SNAP) and SIPR (SGS GIAP).

Confidential

Service Desk Technician

Responsibilities:

• Support about 23,000 end-users in Pentagon/Mark Center/Crystal City.
• Troubleshoot the Outlook, Java, Microsoft Software, CAC issues, etc.
• Recover CAC credentials to read encrypted emails.
• Password reset and manage user accounts in the Active Directory.
• Ensure dat for every call and/or reported event a ticket is created in both a timely and accurate manner.
• Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested Enter all troubleshooting performed and, if applicable, the resolution Escalate tickets to the appropriate support group if required by warm transfer Create, manage, close Remedy (V 8.1) tickets.

Confidential

NOC Technician

Responsibilities:

• Support operations within 2 data centers housing 100+ servers for an Army Knowledge Online.
• Configure the IP address, Gateway, Subnet mask on a Linux Server.
• Oversee monitoring software (IBM Tivoli / Cacti) to pinpoint issues with switches and server.
• Use a Remedy Ticketing System (Ver. 8.1) for ticket management and follow up.
• Retrieve NIPR and SIPR tapes for back-up and transport. Perform cabling using CAT5, CAT6, Fiber Optics, for the servers and switches.
• Troubleshoot and trace the network connection cables on the switches through the patch panels.