SUMMARY

• Obtain a position within the information technology field

TECHNICAL SKILLS

• Experienced in tech support environment and personal computer maintenance.
• Ability to troubleshoot hardware and software applications.
• Ability to troubleshoot modem, router and network settings.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsibilities:

• Troubleshoot Windows, MS office and email.
• Hardware and software installation.
• Follow up tickets

Confidential

Internet Service Technician

Responsibilities:

• Troubleshoot Windows, MS office and email.
• Troubleshoot modem, router and network.
• Software installation.
• Take inbound and outbound calls
• Follow up tickets

Confidential

Computer Technician

Responsibilities:

• Troubleshoot Windows, MS office and email.
• Troubleshoot modem, router and network.
• Hardware and software installation.
• Take inbound and outbound calls
• Follow up tickets