HelpDesk Engineer Resume WI - Hire IT People

SUMMARY:

To effectively utilize my skills in Information Systems Development, Network Analysis, IT Desktop Support, Systems Analysis, Sales, Project Management, Java Software development, Network Management & Security, Database Design, Management and Implementation, Microsoft Office on multiple platforms.
Experience with various Citrix applications used to access enterprise information from mobile devices and virtualization applications for Desktop support.
Excellent interpersonal skills, with extensive experience leading multiple supporting teams and working with a wide variety of staff levels, including doctors, clinicians, and support staff in and around patient settings.
Experience collaborating with various IT teams, obtaining buy - in from various departments throughout the organization to achieve desired goals & having strong analytical skills
Field installations and maintenance at multiple client locations

KNOWLEDGE AND SKILLS:

Customer Service Relations Ajax Java Development. Desktop Support

MS Office Computer SkillsJQuery JavaScript Deployments

Database DesignInformation Systems Active Directory

Office 365& Cloud ComputingNetwork Protocols & Wireless MS Office

Switching & RoutingDebugging Systems Analysis

HTML & CSSEclipse IDENetwork Security

MS Exchange ServerImplementing, managing and troubleshooting

Unix OS systems Bash Shell Scripting

Citrix Virtualization Citrix XenApp Citrix Receiver

Service Now & Various other Ticketing Systems

Hardware replacement Imaging Video / Memory Cards

Field Installation

PROFESSIONAL EXPERIENCE;

Confidential, WI

HelpDesk Engineer

Responsibilities:

Manage all top level network troubleshooting, including LAN / WAN, multi-team and multi-technology
Monitoring large Metro Ethernet network, also support and monitor OptiMAN/WAN, T1 and T3 networking
Mentor engineers on technologies, tools and processes
Function as lead on enterprise projects focused on infrastructure design, equipment standards, and RFP processes
Manage disaster recovery planning, network benchmarking and analysis, and predictive analysis
Provide consulting on Aurora joint ventures for Laboratory services, Pharmacy and Visiting Nurse Association
Daily management of network .
Set up access to specific applications per requests and worked on Microsoft Cloud Server environment.
Life Cycle management of network infrastructure including routers, switches, wireless and voice.
Plan WAN acceleration technology deployment
Service Now ticketing system
Proprietary ticketing system including change-over to Service Now.
Trouble shoot a variety of customer networks including Token Ring, ATM, WAN, and Ethernet
Assisted in deploying VPNs and Firewalls .

Confidential, Greenville, NC

Network Help Desk Analyst

Responsibilities:

Provided Epic clients excellent customer service while supporting their software during the go-live portion of the deployment.
This took place in a clinical setting with multiple locations.
Active Directory, Exchange administration.
Support for internal and external software including transcription/medical coding software and their interfaces
Responsible for build/configuration of pcs.
Create documentation to strengthen processes.
Being highly motivated allowed me to work on-site or remotely with little supervision.
Implemented and Administered help desk and related software.
This involved helping clinical staff navigate the Epic software and some basic computer help such as setting up printers and resetting passwords.
Using Active Directory to move new computer systems and organize large sums of data.
Unix Operating Systems
Bash shell scripting
Configured, imaged, customized, delivered and installed PC’s for end users.
Added memory, video cards as needed and changed or replaced hard drives.

Confidential, Madison, WI

Customer Service Representative

Responsibilities:

Experience with building computers from the ground up and troubleshooting them when they have problems.
Design, install and build the LAN and server
Move the organization off of green screen terminals to desktop automation
Hired an application specialist
Often fix and Build PCs for others on my free time out of my home.
Installed network/phone cabling at several sites.
Built a database to track, view and report on extensive information pertaining to ownership,
Hardware, repair and problem history of divisional PCs and hardware.
Provided technical guidance for providers regarding the ‘provider portal’, a web based

Confidential, Middleton, WI

Customer Relations Specialist

Responsibilities:

Hands-on, telephone and remote support of multiple end users and external clients in a healthcare environment requiring excellent communications and problem solving skills.
Worked in a call center environment for nationwide health insurance company

Confidential, Madison, WI

Assistant Transportation Coordinator

Responsibilities:

Upgrade or replace all computer gear.
Move office network gear to a new building and install also coordinate broadband connection