We provide IT Staff Augmentation Services!

Help Desk Resume

4.00 Rating

Saltillo, MX

SUMMARY:

  • Detail - oriented individual with experience in the IT field and al field. Excellent customer service skills and always looking to improve efficiency.
  • Fluent in Spanish (Oral and written). Highly creative and responsible. Seeking an opportunity for a career in the IT environment.

PROFESSIONAL EXPERIENCE:

Confidential, Saltillo, Mx

Help Desk

Responsibilities:

  • Troubleshoot POS Systems for Dolex end users
  • POS management through SQL
  • Active directory management for end users.

Confidential

Service Desk

Responsibilities:

  • Install and troubleshoot POS equipment for a retail store
  • User management through the use of Active Directory
  • Document troubleshooting process’ and How to’s

Confidential, Monterrey, Mx

Service Desk

Responsibilities:

  • Backup team in charge of Confidential ’s migration process from IBM Lotus Notes to Outlook as well as upgrading from previous versions of Microsoft Office to Office 365
  • Level 1 troubleshooting for Confidential ’s proprietary software.
  • Document and escalate tickets to proper teams after troubleshooting
  • Passwords resets, account management and group management via AD.

Confidential, Monterrey, Mx

Frontline Business Support

Responsibilities:

  • Identified, troubleshot, resolved, and documented user network issues
  • Utilize Hughes remote proprietary monitoring and management software to resolve client requests
  • Ensure that ISP’s provides speed and reliability.
  • Troubleshoot Cisco routers and switches, and Fortinet firewalls.
  • Escalate advanced troubleshooting situations to NOC engineers

Confidential, Middleton, WI

Customer Repair Advisor

Responsibilities:

  • Provide technical support to Residential copper and fiber lines users.
  • Perform line test with Confidential proprietary software to ensure proper speeds to customer.
  • Document and escalate incidents to further levels of support.
  • Basic Cisco commands used at the DSLAM to verify and reset connection.

Confidential, Madison WI

Teaching Assistant

Responsibilities:

  • Assisted the instructors preparing class lessons
  • Helped students achieve their academic goals tutoring students outside of class with individual subjects
  • Assisted program achieve 100 students served
  • Helped 32 students achieve their GED

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