Communications Specialist Resume Des Moines, IA - Hire IT People

SUMMARY:

I am a skilled technician with a degree in telecommunications and thirteen years of work experience in the field.
I’ve spent the majority of my career in enterprise call center voice systems administration but I also have experience in cabling and small office voice systems.
Avaya CM PBX Engineer: Troubleshooting, provisioning, and MAC’s in a large ACD call center environment.
Experience administering Avaya Audix, Modular Messaging, CMS, and CTI.
Experience with call recording administration in the Confidential Perform environment.

WORK EXPERIENCE:

Confidential, Des Moines, IA

Communications Specialist

Responsibilities:

Administer and troubleshoot issues with Avaya CM, Nice Systems - Nice Perform call recording, Modular Messaging, CMS, CTI, and Symon.
Call center support.
Some data network, server, and data center responsibilities.

Confidential, Des Moines, IA

Network Operations Analyst

Responsibilities:

Worked with branch locations across the nation to solve their telephone system issues and handle their moves, adds, and changes.
Troubleshooting of CO lines, phone systems, phone extensions, headsets, and programming issues.
Coordinated and provided technical instruction to remote technicians completing on-site work.
Collaborated with service providers and interconnect vendors for orders and repairs.
Performed MAC’s and programming on Avaya Partner, Merlin, Magix, IP Office, and Comdial phone systems.

Confidential, West Des Moines, IA

System Administrator

Responsibilities: