Windows Systems Support Resume Windows Systems Support Richmond, CA - Hire IT People

SUMMARY:

I am a customer - focused Windows support engineer with over 25 years of experience within Desktop Support, Network Operations, Software Development and PC Hardware Engineering disciplines.
I am an intermediate-level administrator with Linux (SuSE, Red Hat, Ubuntu, CentOS, and Free BSD). I do not support Apple products.My support responsibilities required resolving technically challenging problems, receiving escalated issues, serving as a technical resource, authoring support-related white papers, hiring and training co-workers. I have advanced experience resolving end user problems with common Windows business applications and enterprise hardware.
I have managed IT projects for corporate hardware refreshes, system imaging, application rollouts, enterprise OS migrations, network infrastructure implementations and server administration.
I document my assigned incidents using CRM systems such as BMC Remedy, Clarify, Clear Case or Service Now.
After receiving an inheritance, I have worked as a part-time independent contractor in the local area. I am now returning to full-time employment and only in downtown SF or in the SF East Bay area.

TECHNICAL SKILLS:

System Administration: Installation, upgrades / migrations, patches, resource management Windows 10.x, 8.x, 7, Vista, Win Mobile 10.x & 8.x clients, and Server 2012, 2008 and 2003. AD, ADFS, GPO experience within multi - domain LANs.

Windows software imaging: SCCM, Windows Deployment Server, Win PE & Power Shell, Symantec Ghost and DELL KACE.

I.T. Projects: Hardware refreshes, software migration testing, corporate IMACs and LAN hardening.

PROFESSIONAL EXPERIENCE:

Windows Systems Support

Confidential

Responsibilities:

My responsibilities included Tier 2 Windows application support, end-user account management using A/D tools, SCCM imaging, SMS pushes, hardware refreshes, new deployments (500+ users) and server administration in a data center environment.

End User Support / Windows Desktop Support Technician

Confidential

Responsibilities:

I was the only desktop support technician for 1200 Windows 7 users at Chevron’s Concord business offices. Responsible for maintaining the corporate system image on Lenovo laptops and HP desktops, assigning and tracking software licenses for installs and maintaining a spare computer hardware pool.
I provided remote and in person assistance for hardware, software and network issues (e.g.; viruses, BitLocker lockouts, docking station failures, Outlook storage quotas, connectivity, domain trusts). I was also responsible for technology setup for global teleconferencing using Cisco Tandberg hardware, Skype

Windows Migration Technician

Confidential, San Francisco, CA

Responsibilities:

Confidential to replace Windows XP with Windows 7 before Microsoft ended XP support. For PC’s with multiple user profiles, we preserved current employee accounts and archived profiles belonging to former employees.
The process included SCCM and PowerShell components and occasionally upgrading hardware. I personally upgraded 500 PCs for Dell and updated 2,500 PC’s for UC Berkeley non-faculty administrators.

Sr. Desktop Support PC Technician / Lead

Confidential, Richmond, CA

Responsibilities:

I was the lead desktop support technician for 100+ users in four business offices. Employees used Windows 8, 7, Vista and XP. This was hardware, software and LAN support including account and permission management.
I replaced a wireless LAN with Ethernet cabling for security. I taught resume writing and computer skills classes to facility residents and mentored PC support interns we enrolled

Support Escalation Engineer

Confidential, Emeryville, CA

Responsibilities:

I provided the top-tier customer support for Fortune 100 clients where performance issues jeopardized the account. I assessed impacts on client networks caused by our Java-based application.
I moved to Manhattan for a year to manage and resolve site-specific issues for east-coast clients. My performance, reliability and capacity improvements resulted in critical S.E.C. business references for a successful Extensity stock IPO.

Corporate Help Desk Analyst

Confidential, San Francisco, CA

Responsibilities:

I was a Tier 2 analyst with a global help desk team. I resolved PC, minicomputer (UNIX) and mainframe issues with permissions, connectivity and program usage.
We used ACD routing with a Remedy CSM database. Each tech received and closed 100 calls per day. Two contract extensions before LSNA outsourced to

Sr. Client Support Analyst

Confidential, Oakland, CA

Responsibilities:

I supported a complex Windows client / UNIX server application used by medical institutions (Kaiser, Aetna, Prudential, Blue Cross, Blue Shield).
I was a technical resource for employees with Windows or Oracle SQL issues.
I also served as the technical liaison between Customer Support and Software Engineering.

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Windows Systems Support Resume

Windows Systems Support Richmond, CA

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