Windows and VMWare Resource Resume

SUMMARY

10+ years as a Technology Services Professional, adept at working within a global business environment to support the multinational goals of a company’s drive towards efficiency and profitability. My experience is extensive and has centered on various facets of hardware, software and wireless data device support.
Keen sense for detail and the ability to seamlessly interface with all levels of organizational management in an effort to bolster solid decision making in the delivery of the right solution “the first time.”
Excel at fostering strong client relationships and aforementioned combination of people skills and business sensibilities will enable me to consistently meet or exceed the goals of your organization.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Windows and VMWare Resource

Responsibilities:

Preformed bare metal recovery of Windows 2008, 2012 physical servers
Restored virtual and physical servers using Commvault and NetApp backup solutions.
Rebuilt OS failures caused by corruption, using a fresh OS installation (Windows Server 2008, 2012)
Configuring VMware Virtual Hardware, Memory, NIC and VDISK for system restoration.
Configured security hardening for rebuilt servers

Confidential

Help Desk and Desktop Support

Responsibilities:

Documented internal procedures
Identified, tested, configured and maintained workstations, peripherals, desk phones, smartphones and software
Assigned users and computers to proper group within Active Directory.
Knowledge of various operating systems, including Microsoft and mobile platforms
Windows 10 package for deployment on new Dell Optiplex and Latitude PCs, maintaining an issues log and using proven troubleshooting techniques to resolve identified problems.
Knowledge of Microsoft Office, Windows 7 and 10, SharePoint, Exchange and Active Directory

Confidential, Warwick, NY

Help Desk and Desktop Support

Responsibilities:

Provided Windows administration support in Windows 7/8/10 environments and support for 25 clients with over 250 end users.
Clients include: law firms, medical and doctor offices, insurance offices, local municipalities (police, gov’t) and financial organizations.
Going onsite to resolve application and computers issues for various clients as needed.
Trouble shooting issues at clients including local software issues that pertains the company’s specialty, desktop issues, printers, servers, routers, e - mail, internet, etc.

Confidential, Shelton, CT

Help Desk and Desktop Support

Responsibilities:

Provided primary end-user support by responding to and addressed all support calls and tickets in a high intensity environment.
Provided technology support training and assistance for Executives.
Supported, activated and deployed mobile devices.
Imaged and configuration of IBM laptops using Altaris ghost along with mobile device provisioning.
Provided level II support in a Windows 7 environment and support for 100+ users of Androids, IPhones and IPad devices configuration.
Created and maintained user accounts and permissions in Active Directory.
Responsible to Service Now or LANDesk service requests for hardware and software, MS Office Win 7, VoIP phone, mobile device and network issues.
Assisted in systems administration, networking and security initiatives.

Confidential, Stamford, CT

Help Desk and Desktop Support

Responsibilities:

Provided responsive and friendly workstation and mobile device support to end-users (e.g., install, configure, maintain, and troubleshoot user hardware and software).
Setup video conference rooms using Polycom equipment.
Provide hands on end user training for IT products (iPhones, iPads, laptop, etc.) as needed.
Worked collaboratively with IT and Helpdesk Support groups to ensure optimum utilization of office technology, timely introduction of Firm standard IT products, and cost-effective IT solutions.
Create trouble tickets, link them to global problems, quickly identify and create pertinent knowledge objects to speed user repair for self and others.
Provided video conference support using the client's standard VC equipment, and Polycom desktop systems

Confidential, Stamford, CT

Help Desk/Desktop Support Technician

Responsibilities:

Maintained all desktops, laptops, mobile devices, PDA’s, printers and software systems for all company users.
Setup new and replace existing machines including installation and configurations of standard PC images using Symantec Altiris Deployment Solution and Ghost.
Used CAMS asset management to keep inventory of equipment in the office building.
Windows XP to Windows 7 upgrade and Lotus Notes to Outlook migration.
Installed, configured, and troubleshoot Lotus Notes 6.5