Desktop Support Resume Profile

Professional Experience

Confidential

Temporary System Administrator

Responsible for account creation on Exchange 2010 server
Adding new users groups and permissions in Active Directory modify existing user rights and permissions removing users as requested through SharePoint database requests. Single point of contact for all user adds/modify/remove requests for Exchange 2010 server and Active Directory.
Create modify or remove users in web based medical applications.
Notify requestors of system changes when completed with account credentials.
Note SharePoint database requests of all completed changes

Confidential

Desktop Support

Responsible for upgrading all HP laptops and Desktops from Windows XP with Office7 to Windows 7 with Office 2010 SAS support. Antivirus Malware TCP/IP Webex Sharepoint Firewall and Polycom VOIP Polycom Video conferencing Wi-Fi technologies Bomgar remote support Office 2010 and Outlook 2010 support AutoCad SolidWorks Microsoft Lync.
Coordinate and schedule migrations work with end users to complete pre-migration steps upgrade systems and transfer user data and applications printers configure applications adding memory BIOS updates Outlook 3G VPN McCaffee encryption software.
SharePoint use for migration tracking and recording purposes. Active Directory Administration.
Service Desk monitoring of Helpdesk Tickets resolving day to day ad hoc issues
Project Documentation phone support Desk side support
HP Xerox Ricoh printer support

Confidential

Desktop Support

Desktop level 2 support for GE site supporting 1 000 users Executive Level support after hours support
Imaging upgrading operating systems equipment deployment Inventory data migration on Dell Desktops Dell and Lenovo laptops.
Outlook Office 2010t Lotus Notes SameTime Communicator WebEx.
Service Now ticketing system software licensing.
HP printer support Diagnostics Break/fix on all GE equipment.
Wireless connectivity Blackberry iPad Android Support AirWatch Good
Supported Active Directory Citrix Windows XP Windows 7 GE proprietary applications.

Confidential

Desktop Support Analyst

Primary Desktop support for 150 on-site Users Remote Users and Executive Level support including after hours on call support
Provide diagnosis through resolution support for desktop applications including Microsoft Word Excel PowerPoint Access Microsoft Outlook Office Communicator.
Support for Lotus Notes SameTime internal Web applications WebEx wireless and DHCP configuration.
Asset management network troubleshooting and diagnosis Executive Level support on and off site.
Desktop and Laptop imaging customization and deployment.
Internal telephone support VOIP Video Conferencing.
Provide break/fix hardware support for Dell desktops Dell and Lenovo laptops HP printers Xerox and Ricoh multi-function devices blackberry support.
Remedy BMC Action Request system to log monitor report and track issues.

Confidential

Helpdesk Analyst

IT Helpdesk phone support for St. Francis Hospital and Medical Center.
High volume call center using Remedy ticketing system to track resolve and triage customer IT related issues.
Support for Windows XP Windows 7 Hospital proprietary medical database s Office 2003 and 2007 support Lotus Notes Novell support.
Diagnosis resolution or referral l on Laptop issues Desktop PCs and Printers.
Windows remote control Desktop Citrix support.

Confidential

Helpdesk Analyst

IT Helpdesk phone support for Cooper Hospital Camden New Jersey area Hospital and Medical Centers Service Now ticketing system.
HIPPA certification acquired through ACS to provide support for clients.
Provide support for Windows XP Windows 2000 Operating systems Microsoft Office 2003 and 2007 Outlook 2003 diagnosis resolution and/or triage of Hardware related issues including laptops Desktop PCs printers.
Network monitoring Active Directory Remote control Citrix Remedy ticket system Hospital proprietary medical database s

Confidential

Microcomputer Specialist II Desktop Support

Provide Helpdesk level 2user and Training to all Judicial Branch 5 000 employees in a wide area network as well as provide Executive Level support on site and after hours on call.
Perform network support Novell Console One Novell LAN Desk Zenworks and Solar Winds
Support of PC Hardware and peripheral device and software installations and upgrades
Support for Judicial Web applications E-filing Statewide Grievance SPRC State Police Records check partial Department of Information Technology DOIT User support and/or referral
Support of Active Directory MS Windows operating systems and desktop applications such as MS Office 2003 Windows 98 Windows 2000 Windows XP MS Outlook MS Project MS Visio and Crystal Reports provide OpenVMS Alpha/VAX end-user support
Assist in MS Exchange email administration
Administrator of Remedy AR system to include maintenance of all user profiles system policies Remedy modules and sub-modules and Service Level Agreements
OPERATING SYSTEMS Windows XP Windows 7 Windows 8 Mac Snow Leppard Mac Mavericks 10.9.2