Sales Consultant Resume Profile

EXPERIENCE

Confidential

Helpdesk Analyst

Internal helpdesk position dealing with a wide range of IT related issues from the basics of password resets to account creation to the time sensitive task of managing high priority manufacturing stoppage situations all the while ensuring a high level of customer satisfaction. Support multiple sites across America Europe and Asia consisting of thousands of users and over 1 000 systems tools and programs. Remedy ticketing system used.

Confidential

Sales Consultant

Sales position focused heavily on customer service including giving product demonstrations and advice on building the total solution for a customer s computer needs. Also provided basic tech support and advice when needed.

Key Accomplishments

Part of a team that increased average weekly revenue attainment from repeated sub 20 performances to continual 80 to 110 performances

Confidential

Digital Sales Lead

Lead position focused on selling and increasing the in store visibility and marketing of the Nook digital reader devices including accessories and service plans while working with the store s CRM to push outside institutional sales to local schools and businesses. Also responsible for the training of all sales associate in the store 30 employees .

Key Accomplishments

Increased the district digital sales rank of the store from the bottom 1/3 to 2nd out of 12 stores .
Worked alongside the store s CRM to meet or exceeded institutional sales goals for digital devices by expanding current markets and identifying and developing new ones.
Successfully refocused the store to sell service plans on all devices increasing the attachment rate from sub 10 to above 30 .
Successfully rolled out multiple new devices.

Confidential

Credit Account Specialist

Call center position taking inbound calls from credit card customers. Main focus was processing phone payments fielding questions about customer s accounts increase customer awareness of company policies and positioning extra products and services that the customer qualifies for.

Key Accomplishments

Received company wide recognition by having the largest percent increase in positioning products and services month over month.
Received multiple commendations from customers praising my customer service skills correspondences were passed through my team lead .
Was asked to join and served on a project wide panel to increase employee satisfaction while finding ways to promote employee ownership and responsibility.
Received highest score for customer service among my peers during training

Confidential

Manager Trainee

Promoted from temporary employee to part time and then full time employee. Placed in charge of the stores Dell Preferred Account financing program training new employees on and working with any employees having difficulties with positioning or converting credit card customers to the Dell Preferred account. On the strength and consistency of my sales performance and my ability to adapt to new sales goals and new sales focuses began being trained as a manager.

Key Accomplishments

Integral member of team that increased year over year store revenue by over 100 .
While Dell Preferred Account lead improved the stores financed revenue by over 150 and saw the store well above goal at nearly all times.
Received multiple perfect or near perfect secret shop scores.
Received multiple commendations from customers praising my customer service skills correspondences were passed through my regional manager .

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