SUMMARY:

Knowledgeable IT professional having experience in work cultures ranging from academia, healthcare to finance and all points in between, with a proven flexibility to thrive in any environment. Trained as an Engineer, having a proficiency in many technical disciplines, allowing problem solving from multiple perspectives, as well as having the ability to take on new challenges easily.

TECHNICAL PROFICIENCIES:

Antivirus / Malware: Malwarebytes, Norton AV, Symantec Endpoint Protection, SuperAntiSpyware, Vipre

Application: Suites Adobe Creative Suite 5.5, Google Application Suite, MS Office 2007/ 2010/ 2013/ 365

Backup Solutions: Iron Mountain Data Protector, Retrospect

Communication Software: Avaya One - X Communicator/Modular Messaging, MS Communicator, Lync, Pivot

Deployment Tools: Altiris, AMT Management Solution, iBuild, Dell Kace K1000 Systems Management

Application: McAfee Orchestrator, Intel VPro Platform Solution Manager, Microsoft Deployment Toolkit (MDT), Norton Ghost & Ghostcast Server, SCCM 2012, Orca MSI Editor, Shavlik Patch, Tivoli Endpoint Manager, Tivoli Provisioning Manager for OS, Deployment, WinBuild, Wise Package Studio

Email Clients: Eudora, Lotus Notes, Outlook, Outlook Web App (OWA), Thunderbird

Encryption Solutions: BitLocker, Credant, Symantec Endpoint Encryption

Firewall & Monitoring Tools: Barracuda Web Filter, Barracuda Spam Firewall, Checkpoint Smartview Tracker

Helpdesk Software: Remedy, Spiceworks, Service-Now, Track-It, Web Helpdesk

Market Data Applications: Bloomberg, Bluebook, Capital IQ, FactSet

MobileDevice Management: Blackberry Enterprise Server, Fixmo Sentinel, Mobile Iron for Android and iPhone

Networking: Active Directory, Cisco IOS, LDAP, TCP/IP, Quest ActiveRoles Server

Network Applications: Cisco VPN, GNS3, Netstumbler, Packet Tracer, PingInfoView, SolarWinds, WiresharkRemote Desktop Bomgar, Control-F1, DameWare,, JoinMe, LogMeIn, SCCM, VNC, WebEx

Security: RSA Security Console

Virtual Technologies: AppSense, Citrix Receiver, Citrix Virtual Desktop, Dell Wyse Thin Client (Wyse D90), Hyper-V (Classroom), Mydesktop, Vmware (Desktop), XenApps, XenDesktop

EXPERIENCE:

Confidential

Desktop Engineer / Command Center / Consultant

Responsibilities:

• Run Powershell QA scripts against deployed machines. For those machines that don’t pass, assign floor tech to fix issues
• Collate site survey data, creating a cohesive spreadsheet to be used for planning upcoming migrations
• Generate progress and metrics reports for Project Managers based on results generated by QA scripts
• Reconcile Virtual Desktops using Excel Vlookup against verified users, reducing the cost of maintaining unused resources
• Transfer Virtual Machines between Data Centers once space and home directories have been allocated to target sites
• Manage the Virtual Machines and XenDesktop Sites with the Global Management Console after post migration work
• Migrated test users to Windows 10. Diagnosed and documented root cause of any issues to Engineering team

Confidential

Virtualization Engineer / Volunteer

Responsibilities:

• Create Hyper-V Microsoft 2012 Servers to be used as dedicated helpdesk servers for IT and Facilities departments running Spiceworks as their helpdesk client. This also included installing and configuring Spiceworks to run as primary helpdesk portals for both departments.
• Liaise with Myrackspace.com in order to get internet facing IP addresses for servers as well as making DNS A Record entries thorough GoDaddy.com to make both portals accessible from internet. This includes configuring Hyper-V virtual switch to connect to external network
• Troubleshoot Cisco ASA 5500 series Firewall configuration to ensure Hyper-V servers are accessible from Internet.
• This involved going through firewall configuration and compare them with settings provided by Myackspace.com

Confidential

Desktop Engineer / Account Administration / Executive Support / Consultant

Responsibilities:

• Go through the onboarding process of creating new employees in Active Directory as well as deactivating and removing former employees. Responsible for provisioning hardware for users and providing Executive and Trading Floor Support
• Application deployment through System Center 2012 R2 Configuration Manager
• Account admin within AD, including user creation, group management, and drive mapping for user profiles
• Assign personal virtual desktops (Hyper - V) to users based on computer name so they may access it through RemoteApp
• Image incoming hardware through SCCM and monitor installation status through Software Center
• Created new user accounts through Active Directory and assigning groups to new accounts based on department

Confidential

Thin Client Support Engineer/ Team Lead / Infrastructure Services / Consultant

Responsibilities:

• Migrated and supported users to Dell’s Wyse Cloud Client 5000 series / D90 hardware, replacing existing desktops. This included imaging, installation, asset management, an back end account support at all of the NYCTA satellite offices.
• Fix frozen session issues with Citrix AppCenter as well as repair corrupt user profiles with AppSense
• Onsite troubleshooter for NOC team including rewiring switches and running cables to office cubicles

Confidential

Senior Desktop Analyst / Team Lead / Consultant

Responsibilities:

• Team Lead who physically set up and installed the network related hardware as well has handling the administrative duties of creating and setting up new users and Executive Support after migrating users to new office space.
• Organized and wired newly installed Cisco switches by department according to floor plans
• Created new users in Active Directory and modified existing Group Policies based on department for incoming users
• Imaging and deploying software on new laptops with Altiris Deployment Management Solution and Management Console
• Setup new smartphones with Mobile Iron

Confidential

IT System Engineer / Team Lead/ Consultant

Responsibilities:

• Responsible for both backend and desktop upgrade projects, resulting in increased office productivity by reducing the redundancy of an inefficient process.
• Other projects included updating company baseline image for all new hardware deployments as well as doing software packaging of smaller updates and applications for deployment to current users through Dell s Kace K1000 Systems Management Application.
• Packaged applications using Wise Packaging Studio files for deployment, ensuring users are running the latest versions
• Maintained and deployed desktop image using MS Deployment Toolkit, MS Assessment Toolkit 8.1 and VMware
• Overhauled and redesigned the helpdesk and department submission portal and forms on Dell s Kace K1000 platform
• Acted on intelligence reports from the Security Operations Center (SOC) and determined proper response to threats
• Monitored network traffic to suspicious sites with Checkpoint s Smartview Tracker and isolated compromised machines
• Adjusted company website access policies with Barracuda s Web Filter and Spam Firewall preventing intrusions

Confidential

Desktop Engineer / Trading Floor Support / Executive Support / Consultant

Responsibilities:

• Initially part of the deployment team for Trading Floor migration from XP to Windows 7 for the NYC offices, then promoted to dedicated Trading Floor support during the migration. Later moved to setup and supported new hires seminars. Promoted again, supporting the Executives and Managing Directors of Confidential .
• Support Market Data applications (Bloomberg, FactSet, Capital IQ) as well as hardware support for the Trading Floor
• Imaged assets using iBuild and WinBuild. Register MAC addresses, to prevent unauthorized network access
• Provided administrative and Enterprise Activation services for Blackberry users through Sentinel management console
• Post migration troubleshooting with AppSense utility Persinfo to make sure users configurations transferred over
• Manage and intern Active Directory accounts with Quest ActiveRoles Server for seminars
• Used Local Management Console, XenDesktop and WinCloud for managing Citrix Virtual Desktops and XenApplications as well as pulling user and Virtual machine statistics.

Consultant

Migration Specialist

Responsibilities:

• Performed data restorations and application installations with Microsoft’s Deployment Toolkit (MDT) on imaged units
• Imaged Desktops and deploy applications using Ghost, and Tivoli Provisioning Manager for OS Deployment
• Managed enterprise desktops through Tivoli's Endpoint Manager Console, pushing applications and updates to users
• Encrypted and managed systems through McAfee ePolicy Orchestrator (ePO)
• Created and modified Group Policy Objects (GPO) for existing and new employees through MS Server 2012

Confidential

Technical Specialist

Responsibilities:

• Upgraded Confidential ’s desktop standard from their legacy XP /Novell desktop to a Windows 7/ Active Directory environment.
• This included migrating the existing email system over to Google's email and Google Apps collaborative suite and Calendaring system into a cloud based, cross platform environment.
• Developed, maintained, and deployed desktop images for campus with Norton Ghost using Ghostcast Server
• Implemented Quality Assurance testing and documentation of campus desktop image based on user feedback
• Initiated project to create VMware based virtual XP machines for legacy apps under Windows 7 desktop model
• Desktop hardware / software support as well as phone and LogMeIn remote access support for a campus of over 300 users

Consultant

Desktop Engineer / Consultant

Responsibilities:

• Created department specific images using 2000 / XP, Office, and requested applications as well as doing deployments
• Performed QA testing and User Acceptance Testing with customers to ensure applications perform within specifications
• Packaged applications using Wise Package Studio for technicians doing custom deployments
• Developed XP based bootable utility USB drives for technical staff using Bart PE, custom coding menus with XML