Infrastructure Support Specialist Resume Profile

PROFILE

Seeking to contribute to an organization by utilizing my extensive IT experience in Networking excellent communication skills and the ability to work well as a team member to leverage IT investments and enhance work productivity.

SKILLS ABILITIES

Software

Windows XP Windows 2003 Windows 2008 Windows 7 Windows 8
Server 2008 Server 2012
SonicWALL CDP Barracuda CDP
Microsoft Office Microsoft Office 365 Windows Intune
Hyper-V
Virtual Machine Manager

Hardware

Dell Equipment PowerEdge PowerVault Laptops Desktops
Sonicwall
Microsoft Surface

Network Services

DNS/DHCP/WINS Software Distribution
Distributed Files System DFS TCP/IP
Virtualization VPN
Certificate Services RAID

ATTRIBUTES

Good interpersonal skills to deal with users who may have little technical knowledge and may be inconvenienced and frustrated by their computer problems.
Discuss issues with users and ask a logical sequence of questions to diagnose the problem and offer a solution.
Good analytical and problem solving skills.
Administering equipment hardware and software upgrades.
Create and manage end user accounts permissions and access rights using active directory.
Manage all network hardware and equipment including routers switches hubs and UPSs
Support LANs WANs network segments Internet and intranet systems.
Ensure network connectivity of all workstations.
Technicians handle support requests by telephone or e-mail.

PROFESSIONAL EXPERIENCE

Infrastructure Support Specialist

Confidential

Maintain integrity of the network server deployment and security.
Install and maintain network hardware and software.
Provides primary support for creating enabling disabling or removing system user accounts for the purpose of maintaining network security and verifying specific levels of access for all staff.
Analyze and isolate issues.
Maintain network facilities in individual machines such as drivers and settings of personal computers as well as printers.
Troubleshoot problems reported by users.
Administer servers desktop computers printers routers switches firewalls phones personal digital assistants smartphones software deployment security updates and patches.
Work with various vendors in regards to support purchasing hardware and software.
Ensure network connectivity throughout a company s LAN/WAN

Helpdesk Technician

Confidential

Managed 15 to 20 user and computers in a Windows XP environment.
Routine Maintenance such as virus protection driver and application updates.
Verify that peripherals and hardware are working properly with device manager.
Respond to request for technical assistance in person via phone or electronically.
Install software hardware and applications
Troubleshoot network connectivity.
Update system as soon as new version of OS and application software comes out.
Assist and train user how to use Microsoft Office such as Outlook Word Excel Access 2003 and 2007.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship