SUMMARY:

Driven Information Technology enthusiast with MCP seeking to contribute acquired skills within a System Administrator role. Works well independently or in a group setting providing support, administration and maintenance of hardware and software technology; strives for continuous improvement. Skilled in every aspect of SCCM; commended for ability to resolve difficult issues quickly. Thrives in a demanding deadline - oriented environment. Excellent communication and presentation skills; talented learner who quickly apprehends new technology; able to impart technical knowledge to non-technical individuals.

COMPUTER SKILLS:

Hardware: IBM/Dell/HP/Compaq desktops/laptops, servers, hard drives, network interface cards(NIC), processors, video cards, RAM, CD/DVD ROMdisk drives, printers, scanners, EMC, Posiflex (POS), BlackberriesCisco VoIP, Nortel PBX, Cisco routers and switches

Software: MS Office Suite 2007/2003, MS Exchange 2003, Microsoft Terminal Services, Microsoft Operations Manager, Clonezilla, Anti SpywareVMWare,Veritas Backup Exec, Veritas Netbackup, Arcserve BackupLotus Notes, IIS, ISA, Photoshop, Illustrator, Quark, DreamweaverFireworks, Ghost, Active Directory, VNC, BizTracker (POS), KaseyaDameware, Barracuda Anti-Spamware, Bugzilla, MySQL DatabaseBlackberry Enterprise Server, Perforce, Cisco VoIP, Nortel PBX, TembriaCA Unicenter, Skype, Sysprep, Counterpoint, WDS, MDT, Cegid, Avaya, SCCMSCVMM,Hyper-V, SCUP, VMWare, Office 365

Operating Systems: Windows 7 / 8 / 10 / Vista / XP / 2000 / 2003 / 2008 / 2012 / 2016 , Macintosh OSX, Linux

Programming: HTML, DHTML, Coldfusion, SQL, JavaScript, C++, Visual Basic, ASP ASP.NET, PHP, XML, Powershell

Protocols: TCP/IP, DHCP, DNS, POP, SMTP, WINS, WEP, WPA, SSL, SSH, PXE, RISLDAP, RDP, HTTP, FTP, Telnet, ActiveSync

Networking: Installing/Configuring LAN, VPN Access, Wireless NetworksAccount Administration, Managing Active Directory

PROFESSIONAL EXPERIENCE:

IT Support Specialist

Confidential, New York, NY

Responsibilities:

• Built, Maintained and deployed Images for Windows 7, 8, 10 for both SCCM and Dell Imageassist
• Package, test and deploy business software packages and updates to the end - user environment
• Execute inventory management processes of end-user hardware and software assets
• Create scripting solutions within PowerShell for various administrative needs
• Conduct testing and evaluation of new hardware models
• Participate in standard image development, management, QA testing, and deployment
• Creating custom SCCM SSRS SQL reports
• Managed over 30 SCCM Distribution Points for 4000+ clients
• Upgraded SCCM to SCCM 2016.
• Trained junior IT staff
• Implemented Bitlocker
• Setup Intune
• Worked with SCVMM and Hyper - V
• Utilized SCUP to deploy certain 3rd party updates with SCCM

Network Administrator

Confidential, New York, NY

Responsibilities:

• Supported 200+ users through onsite and remote troubleshooting of software, hardware, network, and peripherals
• Provided quality support to retail users as well as corporate users
• Administered VMWare ESXI, Citrix XenApp 5.0 and Meta Frame XP
• Ensured Exchange 2007 server was running at optimal performance
• Implemented Help Desk Ticketing System
• Monitored Network servers utilizing Opsmanager
• Made sure that Backups were running correctly via Arcserve
• Managed firewall and anti - spam utilizing Watch guard devices
• Analyzed network to ensure that company was adhering to PCI compliance guidelines
• Managed IT Budget
• Performed Moves, Adds and Changes on Cisco VOIP System
• Supported users through onsite and remote troubleshooting of software, hardware, network, and peripherals
• Performed Troubleshooting on various Windows and OSX issues
• Used various techniques to provide Data Recovery.

Systems Support Coordinator

Confidential, New York, NY

Responsibilities:

• Supported 400+ users through onsite and remote troubleshooting of software, hardware, network, and peripherals
• Performed Troubleshooting on various Cegid POS system issues
• Provided quality support to retail users as well as corporate users
• Assigned tickets to IT Team via Sysaid and performed followup.
• Installed and configured Sharepoint 2010
• Wrote documentation pertaining to various inhouse processes
• Used various techniques to provide Data Recovery.
• Setup Avaya Phones and added new users
• Saved company money by switching and setting up a new Help Desk Ticketing System
• Improved software and hardware reporting capabilities
• Worked with vendors to resolve issues.

IT Technician

Confidential, New York, NY

Responsibilities:

• Supported 200+ users through onsite and remote troubleshooting of software, hardware, network, and peripherals; created virtual machines in VirtualBox.
• Implemented Spiceworks on server, setup and maintained Ghost Solution Suite, Installed Wiki.
• Configured, Deployed, managed and performed troubleshooting for various telecommunication devices including Blackberries, Iphones, Ipads and Android.
• Assisted with Active Directory domain merge.
• Performed troubleshooting with our cloud e-mail services as well as Counterpoint.
• Reduced time to deploy by 75% through the implementation of Imaging in combination with the creation of automated bulk installation procedures.
• Saved the company money by greatly enhancing our remote desktop capabilities.

Desktop Support Coordinator

Confidential, New York, NY

Responsibilities:

• Supported 600+ users of this jewelry retailer through onsite and remote troubleshooting of software, hardware, network, and peripherals; created virtual machines in VMWare; monitored backups.
• Installed MySQL and Tomcat Apache on Linux server; configured Koolspan and Sonicwall VPN clients for users; maintained Altiris; assisted with Juniper issues
• Configured, deployed, managed and resolved issues with telecommunication devices including Blackberries, Windows Mobile and Iphones; setup and configured av equipment and projectors.
• Help Desk support and training for users throughout the organization; created tutorials and user documentation.
• Setup Linux Server.
• Reduced time to deploy by 50% through creation of software to efficiently automate bulk remote installation procedures.
• Improved operating efficiencies by 10% through automation of installation and internal processes.

Consultant

Confidential, New York, NY

Responsibilities:

• Delivered exceptional system administration and network support for various clients in the retail, education and insurance industries.
• Select client list with responsibilities included:
• Carol’s Daughter (managed 200 user VoIP network and MS Exchange 2003 Server; installed, maintained, configured computers and backup; resolved hardware and software issues including POS; trained staff; designed tutorials and created documentation; purchased technology).
• Columbia University (configured and maintained computers; problem-solving; documentation).
• W.R. Berkeley (repaired and upgraded desktops, servers and laptops on-site and remotely; verified backups and troubleshooting of hardware and software issues).
• RichDJ Web Services (setup and managed Active Directory; configured Apache for Linux; managed backups; deployed software and upgrades; created and edited Group Policy Objects, supported end users).

QA Tester

Confidential, Westwood, MA

Responsibilities:

• Ran SQL queries; created Quests, NPCs, and other content.
• Performed quality assurance testing on web-based billing system; utilized technical documentation from Perforce.
• Collaborated with Customer Support to provide excellent client service.
• Improved customer satisfaction ratings by devising and implementing best practice in creation of a list of build changes for Marketing and Customer Support.

Network Administrator

Confidential, New York, NY

Responsibilities:

• Wired/networked small business Windows XP network; configured desktops and laptops including hardware and software installation and network protocols.
• Ensured proper backup of data and restored data; installed antivirus and firewall solutions.
• Created Access databases; ran queries.
• Resolved hardware and software issues; trained staff on hardware and software use.
• Recommended and purchased systems, printers, copiers and scanners.