Data System Technician Resume Profile

Data System Technician

Highly motivated tech-savvy professional with over 5 years experience in a help-desk environment. Extensive experience supporting customer needs and network setup. Exceptional analytical ability and talent for managing information. Expertise in software configuration network administration and the testing/repair of various hardware applications. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.

Technical Experience

Confidential

Trained and managed team of PC Technicians in repairing PC s troubleshooting user issues and ensuring work is done correctly and on time. Took part in both Operation Iraqi Freedom and Operation Enduring Freedom. Quickly recognized by superiors for efficiency and effective solutions to various problems in high stress situations.
Sole Network Administrator of over 160 Assets and 250 Users
Designed implemented and managed wired networks with router configurations and anti-malware solutions.

Confidential

Managed 75 Computers 50 Label Printers and 25 Desktop LaserJet Printers. Ensured equipment was in good working order for up to 100 users at time so production could continue and be shipped within a very strict schedule. Provided friendly customer service and prompt resolutions to various problems. Tracked all issues through a Ticket system using Web Helpdesk and handled remote problems with DameWare Remote Desktop.

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