SUMMARY

Microsoft, VMware & Cisco certified Professional with more than 7 years of experience in IT Infrastructure Designed, Implemented and migrated high availability systems including Server Operating systems, Active directory, Exchange Servers for organizations. Strong hands on expertise in hypervisor platforms, VMware, MS Active Directory, Exchange, PowerShell scripting etc. Proven expertise in identifying automation areas and developing PowerShell scripts

TECHNICAL SKILLS

• Microsoft Exchange 2007,2010,2013,2016
• O365, O365 Apps
• Active Directory, Group policy, DNS
• MS Server Infra 2008, 2012, 2016
• VMware ESXi 5.0, 5.5, 6.0, 6.5
• Microsoft Clustering, IIS web servers
• SCCM, WSUS
• Symantec antivirus server, mail security for exchange
• Confidential ProLiant, Blade Servers, Confidential iLO
• Cisco UCS blade Environment
• F5 Network Load balancer
• Scripting (PowerShell, vbs)
• Cisco IronPort Web Security Appliance

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Engineer

Employed as teh Wintel Engineer within a team of highly skilled engineers with a focus on Microsoft and VMware technologies, at a Service Provider based on industry - recognized standards with multi-national, multi-cultural environment. Responsibilities include teh deployment, configuration and maintenance of wide range of infrastructure products primarily for VMware and Microsoft Technologies

Responsibilities:

• Fully Managed teh Exchange Infrastructure, Active directory and VMware Infrastructure for more than 50 customers and lead projects related to same
• Provided tier 2, tier 3 support on VMware, AD, and Exchange related issues.
• Standardizing and security hardening Servers.
• Implemented complex IT projects from concept to fully operational status.

Key Achievements

• Successfully carried out teh new Exchange server deployments, server upgrades policy implementation for multiple customers
• Designed and carried out Exchange 2013 to Office 365 migration
• Implemented a patch management strategy within all servers and ensured teh patch management process
• Identified teh key automation areas and developed multiple PowerShell Scripts for teh optimization, auditing, monitoring & reporting on teh AD Exchange infrastructure, Windows servers, VMware infrastructure
• Deployed a dynamic reporting portal from scratch for up - to-date information on VMware infrastructure for different technical teams
• Specialization Senior Infrastructure Engineer,

Confidential

Specialization Senior Infrastructure Engineer

Responsibilities:

• Lead responsibility in designing, implementing and administering multi-site exchange server infrastructure consisting of 12000+ mailboxes
• Provide tier 2 and 3 troubleshooting support of escalated enterprise messaging issues, ownership of typical Exchange server issues, resolution and root cause identification.
• Creating and maintaining knowledge base for common issue’s for halpdesk, maintaining documentation of technologies, standard and procedures.
• Participate in defined team projects, activities such as new deployments and provide on-call support for teh messaging environment for critical server issues.
• Performing Blackberry Enterprise server administrations such as Bulk deployment of Enterprise Apps, Device provisioning, Java certificate deployment, configuring application and IT policies
• Single mailbox recovery from snap manager for exchange, identifying and fixing critical backup issues
• Mobile device management from Mobile Iron. Troubleshooting email sync and device management issues for mobile iron.
• Operate within Standard Operating Procedures (SOP), ITIL Framework practices & Service Level Agreement (SLA).

Key Achievements

• Successfully carried out end to end Exchange server migration on teh multisite exchange 2010 organization (12000+ mailboxes) to Exchange 2013, with scripting of bulk migration activities
• Completed teh migration of BES 5 infrastructure user, policies, roles, certificated deployment to Blackberry 10 infrastructure and performed teh Integration of Exchange and Lync to Blackberry collaboration services

Confidential

Senior Support Engineer

Responsibilities:

• Performed all levels of work including L1 and L2.
• Provided remote assistance to clients from US, Canada, Australia & teh Middle East on different desktop and server related issues on call or using tools like LogMeIn, VNC, ZoHo assist etc.
• Responsibility in designing, implementing and administering exchange 2010 servers for organization on physical or virtual servers, IIS server’s configuration and troubleshooting.
• Implementation of Active directory services, users & group management, group policies etc
• Administration and optimization of exchange 2007 and 2010 email environments, IMAP,POP3 & SMTP config, certificates, Address book, Autodiscover, OWA database migrations, server migrations etc.
• Provide daily interaction with front-line Support Engineers to provide technical action plans or take ownership of teh escalated tickets.
• Implementation and management of in-house or cloud based monitoring tools to monitor server uptime, service & process availability and handling of high severity alerts meeting teh SLA
• Performed patch management and weekly maintenance on servers and workstations.
• Research, evaluate and test new technologies, contribute case study and technical analysis reports, articles etc.
• Prepare reports for various clients on a weekly and monthly basis
• Support teh mobile app development team in implementing and testing & migration of mobile applications on Symbian, Blackberry & iPhone platforms.

Key Achievements

• Completed more than 10 projects on new implementation of Windows servers 2003, 2008 servers, Active directory 2008 functional level config, Exchange 2010 servers implementation, Virtualization of severs
• Completed 3 projects in migration of Exchange 2007 infrastructure to Exchange 2010, carrying out planning, design, implementation and documentation.
• Completed migration of Active directory infrastructure from 2003 to 2008
• Acted as teh SPOC for a US service provider client and optimized client AD and exchange infrastructure