Summary

• 13 years experience as a helpdesk analyst/PC Refresh technician. Train users on proper operations and daily maintenance questions
• Experience repairing and/or installing software and hardware including eSata and USB for PC users
• Quickly learn and master new technology equally successful in both team and self-directed settings and proficient in a range of computer systems languages tools and testing methodologies.
• Coordinate vendor returns/replacements for failed hardware. Insure warranty claim filings to help desk inquiries and provided responses to routine PC operating Maintain records and documentation on repairs equipment installation set-up configurations etc.
• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• Key member of project team processing hundreds of PC s / laptops in regional facility of major financial services firm as part of nationwide deployment. Provided conversion from Lotus Notes to Windows platform in preparation for Windows 7 upgrade

Technology Summary

IT Experience

Confidential

Desktop Support Technician Team Lead

• Migrated end user from Windows XP to Windows 7 manually
• Interfacing with end users assuring proper receipt
• Imaging data transfer and checking application loading to assure complete process
• Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process
• Provided end user support to laptop and desktop users in Ann Taylor

Confidential

Desktop Support Technician

• Migrated end user from Windows XP to Windows 7 manually
• Interfacing with end users assuring proper receipt
• Imaging data transfer and checking application loading to assure complete process
• Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process
• Provided end user support to laptop and desktop users in Ann Taylor

Confidential

Windows 7 Deployment Engineer

• Migrated end user from Windows XP to Windows 7 using SCCM 2012 R2
• Interfacing with end users assuring proper receipt
• Imaging data transfer and checking application loading to assure complete process using SCCM
• Ensuring and working with Montefiore IT team troubleshooting issues that may slow the migration process

Confidential

Desktop Support Analyst Team Lead

• Migrated end user from Windows XP to Windows 7
• Interfacing with end users assuring proper receipt scheduling and operation
• Imaging data transfer and checking application loading to assure complete process
• Provided end user support to all users in Edelman

Confidential

Desktop Support Analyst

• Migrated end user from Windows XP to Windows 7 using SCCM
• Interfacing with end users assuring proper receipt scheduling and operation
• Imaging data transfer and checking application loading to assure complete process using SCCM
• Provided end user support to hospital medics and desktop users
• Installing Quadramed Citrix Plugin Agfa Impax GroupWise mail box and many other medical applications

Confidential

Windows 7 Migration Technician

• Migrated end user from Windows XP to Windows 7 using Altiris
• Interfacing with end users assuring proper receipt scheduling and operation
• Imaging data transfer and checking application loading to assure complete process
• Provided end user support to cooperate laptop and desktop users
• Performing quality assurance test on applications before being package for Altiris Portal
• Troubleshooting and upgrading laptops desktop

Confidential

Desktop Support Analyst I

• Interfacing with end users assuring proper receipt scheduling and operation
• Imaging data transfer and checking application loading to assure complete process using Altiris
• Provided end user support to cooperate laptop user
• Migrated end user from Windows XP to Windows 7
• Help supported retail store in Brooklyn Queens and Manhattan
• Help replace WYSE machine set up Google wallet signature capture pad
• Troubleshooting and upgrading laptop

Confidential

PC Refresh Lead Technician/ Technical Lead

• Key member of an HP project team charged with installing over 1 400 PC s / laptops in the offices of a major financial firm throughout US. Machines were in a variety of platforms images and peripherals requiring specialized installation and support. Tasks included
• Site Surveys were performed up to 8 days prior to installation to capture data.
• Systems were primed imaged and verified in on-site configuration labs.
• Supervised and trained techs for U-XP I-XP deployments.
• Assisted with scripted migrations data migration involved moving end-user profiles from their old machine Dell into their new machine HP which are compatible for migration from Windows XP to Windows 7.
• Refresh IXP UXP and WXP Image system s and data wipe procedure.
• Using USMT tool to migrate user profiles on I-XP and U-XP platform machine.
• Processing hundreds of PCs/laptops in regional facility of major financial services firm as part of nationwide deployment.
• Physical installation included cable management and system testing for network connectivity upgrades and quality assurance.
• Final steps in process included drive wipes inventory control and removal using Blancco.

Confidential

Jr. Server Technician

• Keeping track of failed wipe jobs so that the hard disks can be physically destroyed
• Wiping Windows 2008/2003/2000 servers using Blancco DOD erase utility
• Labeling all servers that are ready to be decommissioned and inputting info into spreadsheets
• Physically removing servers from rack and stacking on pallets

Confidential

PC Depot Technician

• Provided IBM Lotus Notes to Outlook 2007 migration team support to end users
• Interfacing with end users assuring proper receipt scheduling and operation
• Evaluated PC configurations settings and directories for proper execution of network program files
• Imaging data transfer and checking application loading to assure complete process
• Resolved deployment tool installation errors through manual Outlook 2007 installation procedures
• Assisted end users by providing solutions to calendar and e-mail functionality issues
• Blackberry device Wipe and Enterprise activations
• Applying asset tags and assisting with inventory control procedures
• Recognized as part of team that delivered services 100 on time

Confidential

PC Technician

• Building/ Customizing computers
• Troubleshooting and Upgrading computers and laptops
• Installing and configuring Operating Systems and Applications
• Consulting networking setting up both wired and wireless network
• Installing hardware such as hard drives IDE SATA network cards
• Configuring network and setting up active directory
• Removing and cleaning out virus spyware and Trojans

Confidential

Sound/ PC Technician

• Working with the sound board and computers insisting with the church service
• Also working with presentation productions as well as troubleshooting

Confidential

Installation PC Technician

• Installing desktops laptops servers projectors in schools in NYC elementary middle and high school
• Configuring desktops laptops and server into the network as well setup ATS
• Assemble Various Dell and Apple Desktops/Laptops and projectors configured them for
• wired/wireless networking. Install and configure Lexmark printers locally and over a wired/ wireless network and as well as setting up ATS setting on printers for payroll.

Confidential

Installation PC Technician

• Under the contract with Bluecurrent performing installation of Dell computers to the Board of Education New York City Public Schools which including elementary middle school high school as well as adult learner center.
• Assemble Various Dell and Apple Desktops/Laptops and projectors configured them for wired/wireless networking. Install and configure Lexmark printers locally and over a wired/wireless network and as well as setting up ATS setting on printers for payroll
• Also performing de-installation of old Dell Desktops and Printers boxing them for pickup
• Involve in PC deployment site such as Citicorp Social Security and Chase which involve installing new HP and Dell Desktop and Printers removing the old Dell Desktop while configuring the new desktop to a wired network. Doing inventory check on both working and non working Desktop system

Confidential

Service PC Technician

• Troubleshooting and repair computers for Dell and Sony customers in both residential and commercial area
• Installing network printer for hospital and small local clinic within NYC

Confidential

Hardware Refresh PC Technician

• Installing new operating systems and software for both teller and customer service terminals
• Replacing the old hardware and installing new hardware on the teller platform
• Confidential
• Representative/ Sales/ Installation
• Installing VoIP services in residential and commercial location
• Troubleshooting consulting and customer services